Core Points - The 2025 China Internet Civilization Conference opened in Hefei, Anhui, showcasing the results of the "Promoting Online Mass Line: Selection of 100 Outstanding Accounts" initiative [1] - The initiative aims to encourage various regions and departments to better understand and address public concerns through the internet, enhancing social responsibility among online accounts [6] Group 1 - The conference featured representatives from four outstanding account operation teams, including the "Criminal Investigation Bureau of the Ministry of Public Security" WeChat account and the "People's Suggestion" Weibo account [1] - The "People's Suggestion" account shared a story about saving over 6 million yuan in travel costs for tourists visiting Huangshan [2] - The initiative has selected a total of 400 accounts with strong communication, guidance, influence, and credibility over the past four years [6] Group 2 - The conference highlighted the role of the Beijing 12345 hotline in addressing public inquiries, receiving around 70,000 to 80,000 calls and messages daily [2] - The initiative has effectively motivated local governments and party members to engage with the public online, contributing to the construction of a modern socialist country [6] - The stories shared during the conference illustrated the social responsibility of these outstanding online accounts [6]

Group 1 - The article emphasizes the importance of public opinion in improving governance and service efficiency in Hebei, highlighting the establishment of a "scan to submit - online processing - real-time checking" model for handling public requests [1][2][3] - The implementation of electronic prescriptions across 99 designated medical institutions in the Shuangqiao District has facilitated over 4,000 instances of convenient medication purchases for the public [2][3] - The "Weixian People's Code" platform has successfully resolved over 55,000 public requests with a satisfaction rate exceeding 97%, demonstrating effective integration of various government service platforms [3] Group 2 - The article discusses the use of the "Citizen Snap" mini-program in Hengshui, which allows citizens to report urban management issues, leading to prompt responses and resolutions from municipal authorities [3] - The Hebei Provincial Political and Legal Committee emphasizes the need to derive innovative ideas and work directions from the genuine insights and needs of the public, reinforcing the commitment to responsive governance [4]

Group 1 - The internet serves as a crucial platform for communication between the government and the public, emphasizing the importance of addressing citizens' concerns with sincerity and effectiveness [1] - Over 90% of public grievances are related to local issues, highlighting the need for timely responses from government departments [1] - The government promotes a "first contact, first responsibility" approach to ensure that issues are addressed at the point of contact, preventing citizens from leaving with unresolved questions [1] Group 2 - A closed-loop mechanism for collecting, processing, and responding to online public requests has been established, leading to a significant reduction in complaints, such as a more than 50% decrease in pre-paid card refund issues [2] - The government has achieved high satisfaction rates in addressing public concerns, with the hotline service receiving the highest satisfaction rating in the province [2] - Proactive engagement in addressing both major and minor public issues is emphasized, with a focus on listening to citizens and responding effectively [2] Group 3 - The shift from reactive to proactive service is encouraged, utilizing data analysis to identify common issues and address them before they escalate [3] - Digital technology is leveraged to enhance public participation in urban management, allowing citizens to contribute to decision-making processes [3] - The goal is to transform the service model from "responding to complaints" to "anticipating needs," ensuring that public services are more efficient and responsive [3]