始祖鸟炸山、贾国龙对战罗永浩、行业巨头的成分危机……2025年品牌"翻车"不断，大家面临的不再拘于企业经营&利润层面问题，还有更广泛的公众沟 通和品牌信任挑战。 从表层来看，行业貌似迎来一个品牌公关事件高发期，需要更强的救火能力。但在一个事件发生后，很多企业又接连在不同的雷区蹦迪，甚至火越扑越 大。 消费行业在过去一年并没有出现预期的反弹，反而进入了更深层次的价值观考验。 这就不由让我们深思，除了公关能力建设，品牌老板的底层意识、整个公司在系统建设上，还可以真正思考和做些什么？ 带着这些疑惑，浪潮新消费在年前最后一周联合36家头部品牌开启了「2026新浪潮品牌公关共创会」。 活动上，品牌管理专家李倩从舆论新风向切入，深度分享了过去一年品牌"雷区"的核心特点，品牌公关面临的现实困境，如何在当前环境下构建品牌安全 战略和预警系统。 李倩曾担任腾讯新闻主编、青山资本董事总经理，以及创业做过C端、B端的品牌，具备投资、实业、媒体、营销等多元视角，也是多家上市公司品牌顾 问。这让她对品牌打造、构建品牌信任有着更本质和体系化的积累。 "信息和反馈正在出现一种前所未有的割裂和复杂情况。"在她看来，如今网络舆论七嘴八舌宣泄自 ...

Core Points - The article discusses the ongoing challenges faced by Xibei, a Chinese restaurant chain, in the wake of a public relations crisis related to its food safety and transparency issues [1][2][14] - Xibei has implemented changes to its menu and cooking practices, including the use of non-GMO soybean oil and in-house preparation of certain dishes, but customer traffic remains low [1][3][14] - The public's reaction to Xibei's situation reflects broader concerns about high-priced dining, food safety, and the transparency of information provided by restaurants [2][14] Summary by Sections Operational Changes - Xibei has modified nine core dishes to be prepared on-site and has switched to non-GMO soybean oil for cooking [1] - As of September 29, only one of the nine planned changes, the yellow rice cake, had not been completed [1] - The restaurant chain is actively recruiting staff to manage the increased operational demands due to these changes [10] Customer Experience - During a recent visit, Xibei's customer occupancy was around 10%, significantly lower than competitors in the same mall [3][4] - Despite promotional efforts, such as offering 100 yuan dining vouchers, customer turnout has not improved [5] - Customer feedback indicates a mix of loyalty and dissatisfaction, with some willing to return while others express disappointment in service quality [6][11] Employee Sentiment - Employees exhibit caution and uncertainty regarding the company's direction and customer interactions, reflecting the overall tense atmosphere within the restaurant [8][12] - Staff training has increased, focusing on operational details, but employees feel pressure to avoid mistakes [9][12] Public Relations and Market Perception - The public's scrutiny of Xibei has intensified, with the company struggling to effectively communicate with customers [2][14] - The crisis has highlighted a disconnect between Xibei's pricing and perceived value, leading to a sense of betrayal among customers [14][15] - Experts suggest that the focus should shift from punitive measures against Xibei to fostering a healthier dialogue about industry standards and practices [15]