航空服务标准化
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航班预留座位规则公开征求意见 提供更多免费座位供普通旅客选择
Ren Min Ri Bao· 2026-01-29 22:08
Core Viewpoint - The newly proposed group standard for public air transport companies aims to enhance passenger rights and regulate seat reservation practices, ensuring a more favorable experience for travelers while considering the operational needs of airlines [1][2]. Group 1: Standard Overview - The "Public Air Transport Enterprises Seat Reservation Rules (Draft for Comments)" has been released for feedback from relevant parties [1]. - The standard is designed to significantly reduce the number of reserved seats by airlines, thereby increasing the availability of free seats for regular passengers [1]. Group 2: Seat Reservation Guidelines - For domestic flights with an economy class total seat count of 160 or fewer, at least 70% of the seats must be available for free selection [2]. - For domestic flights with an economy class total seat count greater than 160 but less than or equal to 200, at least 75% of the seats must be available for free selection [2]. - For domestic flights with an economy class total seat count greater than 200, at least 80% of the seats must be available for free selection [2]. - International and regional flights must provide at least 65% of the economy class total seats for free selection [2]. Group 3: Additional Services - Domestic flights are required to offer seat selection through points redemption while not allowing paid seat selection [2]. - International and regional flights may implement paid seat selection as part of differentiated services [2].
航班选座规则草案征求意见,国内航班免费可选座需在70%以上
2 1 Shi Ji Jing Ji Bao Dao· 2026-01-29 10:12
Core Viewpoint - The draft standard for "Public Aviation Transport Enterprises Flight Seat Reservation Rules" aims to standardize the reservation and release of economy class seats by domestic airlines, balancing commercial operations with passenger rights, marking a step towards refined and standardized management in China's aviation services [1][2]. Group 1: Draft Standard Overview - The draft mandates that domestic airlines must offer 70% to 80% of economy class seats as free selectable seats based on aircraft size, prohibiting paid seat selection [2]. - For international flights, at least 65% of economy class seats must be available for free selection, while paid seat selection is allowed, combining both rights-based and paid reservation options [2]. - The standard addresses the previously ambiguous issue of "seat selection fees" in aviation services, aiming to provide systematic regulation [2]. Group 2: Industry Context and Needs - The Civil Aviation Administration of China reports over 40 public aviation transport companies with an annual passenger transport volume exceeding 700 million [2]. - There is a growing demand for personalized and customized services among travelers, highlighting the importance of seat selection service experiences [2]. - Discrepancies in seat selection services among airlines on international routes have led to insufficient protection of passenger rights and inconsistent service experiences, necessitating the establishment of this standard [2][3]. Group 3: Expansion of the Standard - The standard has been expanded to cover domestic routes in addition to international ones, aiming for comprehensive regulation and alignment with global standards [3].