记者丨高江虹 编辑丨高梦阳 1月23日，中航协发布公告，为进一步引导航空公司规范航班预留座位行为，更好满足旅客多样化、差异化的座位选择需求，在民航局的指导 下，中国航空运输协会正组织各航空公司研究制定《公共航空运输企业航班预留座位规则》团体标准，拟对预留座位的种类、范围、比例及旅 客信息告知等关键内容进行规范。 "这就是回应了旅客的呼声"。民航业内人士林智杰向21世纪经济报道表示。近两年众多消费者投诉航司锁座行为，江苏省消费者权益保护委员 会近期发布的一份调查显示，十家主流航司的经济舱平均锁座比例高达38.7%，部分航线甚至超过60%。 一位不愿具名的国内航司工作人员向21世纪经济报道坦言，航司锁座的小心思是想增长辅助收入，但付费选座被国家发改委处罚后，通过锁座 曲线获得多元产品收益成了新路径。只不过疫情前锁座没那么高，疫情后航司连年亏损，经营压力下锁座比例才节节攀升，最终令旅客忍无可 忍。 不过，与国际通行的锁座比例相比，中国航司并不算出格，国内航司也颇为委屈，因为包括选座费在内的辅助收入正成为全球航空业增长的引 擎。 2024年，该项收入预计飙升至1484亿美元，占行业总收入近15%。美国三大航司的辅助收 ...

21世纪经济报道记者 高江虹 1月23日，中航协发布公告，为进一步引导航空公司规范航班预留座位行为，更好满足旅客多样化、差 异化的座位选择需求，在民航局的指导下，中国航空运输协会正组织各航空公司研究制定《公共航空运 输企业航班预留座位规则》团体标准，拟对预留座位的种类、范围、比例及旅客信息告知等关键内容进 行规范。 "这就是回应了旅客的呼声"。民航业内人士林智杰向21世纪经济报道表示。近两年众多消费者投诉航司 锁座行为，江苏省消费者权益保护委员会近期发布的一份调查显示，十家主流航司的经济舱平均锁座比 例高达38.7%，部分航线甚至超过60%。 一位不愿具名的国内航司工作人员向21世纪经济报道坦言，航司锁座的小心思是想增长辅助收入，但付 费选座被国家发改委处罚后，通过锁座曲线获得多元产品收益成了新路径。只不过疫情前锁座没那么 高，疫情后航司连年亏损，经营压力下锁座比例才节节攀升，最终令旅客忍无可忍。 不过，与国际通行的锁座比例相比，中国航司并不算出格，国内航司也颇为委屈，因为包括选座费在内 的辅助收入正成为全球航空业增长的引擎。 2024年，该项收入预计飙升至1484亿美元，占行业总收入 近15%。美国三大航司 ...

Core Viewpoint - Delta Air Lines and United Airlines are facing proposed class action lawsuits from passengers who claim they were misled into paying extra for "window" seats that do not actually have windows due to design issues in certain aircraft models [1][4]. Group 1: Lawsuit Details - The lawsuits were filed in federal courts in San Francisco and Brooklyn, seeking millions of dollars in damages for over 1 million passengers at each airline [1]. - Passengers allege that Delta and United do not indicate the absence of windows for certain seats during the booking process, unlike competitors such as Alaska Airlines and American Airlines [3][4]. - The complaints highlight that passengers choose window seats for various reasons, including alleviating fear of flying, keeping children occupied, and enjoying the view [3]. Group 2: Aircraft Specifications - The lawsuits specify that certain Boeing 737, Boeing 757, and Airbus A321 aircraft have seats that are designed to have windows but lack them due to the placement of air conditioning ducts, electrical conduits, or other components [2][6]. Group 3: Revenue Implications - Ancillary revenue from services such as seat selection, baggage fees, and cabin upgrades is crucial for airlines to generate additional cash while maintaining lower base fares [5][8]. Group 4: Legal Representation - The Delta lawsuit is led by Nicholas Meyer, while the United lawsuit is represented by Marc Brenman and Aviva Copaken [8]. - One plaintiff reported receiving refunds for some windowless seats but not for others, indicating potential inconsistencies in the airlines' handling of these complaints [8]. Group 5: Third-Party Information - Passengers can utilize third-party websites like SeatGuru to assess the pros and cons of specific seats, including those without windows [9]. - Legal representatives argue that reliance on third-party reviews does not absolve Delta and United from misrepresenting their products [9].