Core Insights - The rapid growth of large-screen televisions, particularly those over 100 inches, indicates a strong consumer demand for immersive home entertainment experiences, with sales increasing by over 200% year-on-year in the first half of this year [1] - The challenge of delivering and installing these large televisions has become a significant issue for consumers, as many face difficulties in coordinating delivery and installation services [2][4] - The separation of delivery and installation services, especially in non-official channels, poses risks such as product discrepancies and poor service quality, which can lead to consumer dissatisfaction [4][6] Industry Trends - The home appliance retail market is shifting from a focus on product and price to a comprehensive service experience that includes logistics, installation, and after-sales support [7] - Leading retail channels are beginning to integrate delivery and installation services to enhance consumer satisfaction, with examples like JD.com offering a "one-stop" service for large-screen televisions [7][8] - The collaboration between Hisense and JD.com exemplifies how integrated services can alleviate consumer concerns about purchasing large televisions, ensuring safe delivery and professional installation [8] Consumer Experience - The transition from a cumbersome "delivery and installation separation" model to a streamlined "integrated service" model reflects the evolution of the large appliance consumer ecosystem [9] - Addressing the logistical challenges of moving and installing large televisions is crucial for enhancing consumer satisfaction and driving growth in the high-end appliance market [9]

近日，京东物流旗下一站式服务平台"京东服务+"与科沃斯机器人达成战略合作，在扫地机器人领域率先推出"送装一体"一站式服务。消费者在京东自营店铺购买科沃斯机器人产品，将由"京东 近年来，智能清洁家电逐渐走进更多家庭。消费者在购买相关产品时，不仅期待产品及时快速送达，更希望获得专业的上门安装与使用指导。京东物流也在多年沉淀的大件家电家居仓配一体、送 本次签约仪式在河北"京东服务+"技术培训认证中心举行。近年来，"京东服务+"持续完善工程师培训体系，课程内容涵盖服务规范、产品知识、实操技能及突发情况应对，培训范围也正从空调 此次"京东服务+"与科沃斯的合作，是末端"送装一体"服务拓展至智能家电品类的重要一步。未来，"京东服务+"将继续秉持"好服务，为生活加分"的理念，携手更多优质品牌，为用户提供更安 本次合作，"京东服务+"也将通过成熟的"送装一体"模式，为智能中小家电商家及用户解决配送与安装脱节，服务链条分散等需求，助力品牌提升交付体验与服务效率。在末端配送环节,将有专 作为智能清洁家电的领先品牌，科沃斯长期坚持产品与服务创新；"京东服务+"则已形成涵盖家电、家居、3C、新能源等多个品类的安装、清洗、维修、回收与 ...