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酒店服务数字化变革
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万达酒店及度假村与支付宝新玩法,手机“碰一碰”代替传统酒店房卡
Bei Jing Wan Bao· 2026-02-10 04:18
Group 1 - The core point of the news is the digital transformation in hotel services initiated by Wanda Hotels and Resorts, which has upgraded its Changbai Mountain Wanda International Resort to support Alipay's "Touch to Stay" feature, allowing guests to check in and access their rooms using their mobile phones without physical room cards [1][2] - The collaboration between Wanda Hotels and Alipay aims to enhance guest experience through various initiatives, including "Touch to Stay," member integration, and green stay options, which have already seen practical implementation at the resort [1][2] - The upgrade addresses common pain points for skiers, such as the inconvenience of carrying physical room cards, which can be easily lost or damaged, thereby improving the overall skiing experience [1][2] Group 2 - The implementation of "Touch to Stay" not only increases check-in efficiency but also resolves issues related to traditional room cards, enhancing the comfort and smoothness of the skiing experience for guests [2] - The strategic partnership also features a deep integration of membership systems, allowing Alipay's extensive user base to access exclusive benefits from Wanda's loyalty program, "Wanyuehui," thereby expanding Wanda's customer base and enriching the service experience for Alipay users [2] - During the peak winter tourism season, the Changbai Mountain Wanda International Resort has seen significant visitor growth, with over 17,000 guests during the New Year holiday, representing a year-on-year increase of approximately 34.4%, indicating strong demand for the resort [3]
万达酒店及度假村与支付宝达成战略合作,智慧服务重塑滑雪度假体验
Zhi Tong Cai Jing· 2026-02-10 02:39
Group 1 - The core viewpoint of the articles highlights the digital transformation in hotel services through the integration of smart technology, specifically the implementation of the "Tap to Stay" feature at Wanda's Changbai Mountain International Resort, allowing guests to check in and access their rooms using their mobile phones without physical room cards [1][2]. - Wanda Hotels and Resorts has become the first hotel group to fully integrate with Alipay's four core projects, focusing on enhancing guest experience through initiatives like "Tap to Stay," membership integration, and green check-in practices [1][2]. - The strategic partnership between Wanda Hotels and Alipay aims to improve guest efficiency and convenience, addressing common issues faced by skiers, such as the risk of losing physical room cards [2]. Group 2 - The Changbai Mountain International Resort has seen a significant increase in visitor numbers, with over 17,000 guests during the New Year holiday, representing a year-on-year growth of approximately 34.4%, indicating a strong demand for winter tourism [3]. - The upcoming Spring Festival is expected to further boost visitor numbers at the resort, capitalizing on the peak winter tourism season [3]. - The collaboration between Wanda Hotels and Alipay also includes a deep integration of their membership systems, allowing Alipay users to access exclusive benefits within Wanda's loyalty program, thereby expanding Wanda's customer base and enhancing service offerings [2].