Workflow
碰一下.智慧住
icon
Search documents
万达酒店及度假村与支付宝达成战略合作,智慧服务重塑滑雪度假体验
Zhi Tong Cai Jing· 2026-02-10 02:39
Group 1 - The core viewpoint of the articles highlights the digital transformation in hotel services through the integration of smart technology, specifically the implementation of the "Tap to Stay" feature at Wanda's Changbai Mountain International Resort, allowing guests to check in and access their rooms using their mobile phones without physical room cards [1][2]. - Wanda Hotels and Resorts has become the first hotel group to fully integrate with Alipay's four core projects, focusing on enhancing guest experience through initiatives like "Tap to Stay," membership integration, and green check-in practices [1][2]. - The strategic partnership between Wanda Hotels and Alipay aims to improve guest efficiency and convenience, addressing common issues faced by skiers, such as the risk of losing physical room cards [2]. Group 2 - The Changbai Mountain International Resort has seen a significant increase in visitor numbers, with over 17,000 guests during the New Year holiday, representing a year-on-year growth of approximately 34.4%, indicating a strong demand for winter tourism [3]. - The upcoming Spring Festival is expected to further boost visitor numbers at the resort, capitalizing on the peak winter tourism season [3]. - The collaboration between Wanda Hotels and Alipay also includes a deep integration of their membership systems, allowing Alipay users to access exclusive benefits within Wanda's loyalty program, thereby expanding Wanda's customer base and enhancing service offerings [2].
万达酒店及度假村携手支付宝 深耕智慧住服务
Zheng Quan Ri Bao Wang· 2026-02-09 12:06
Core Insights - The collaboration between Wanda Hotels and Alipay marks a significant digital transformation in hotel services, focusing on enhancing guest experiences through technology and user-centered service innovation [1][2]. Group 1: Digital Transformation - Wanda Hotels is the first hotel group to fully integrate Alipay's four core projects, emphasizing a shift towards digitalization, intelligence, and sustainability in the hospitality industry [1]. - The partnership aims to create a complete service framework that enhances user experience through smart services, with the "Wanda Hotels Alipay Official Mini Program" at its core [1][2]. Group 2: Smart Services - The Long White Mountain Wanda International Resort has upgraded approximately 1,700 guest room smart locks to support Alipay's "Tap to Stay" feature, allowing guests to check in and access rooms using their mobile phones, significantly improving efficiency and convenience [2]. - The integration of Wanda's loyalty program, "Wanyuehui," with Alipay's extensive member system allows for exclusive benefits for members, enhancing customer engagement and expanding the quality guest base [2]. Group 3: Green Initiatives - The collaboration promotes a "Green Stay" initiative, encouraging guests to engage in eco-friendly behaviors during their stay, which contributes to environmental protection through the Ant Forest program [3]. - This initiative aligns with Wanda Hotels' ESG development goals and responds to national strategies promoting green consumption, providing a replicable model for the hotel industry's green transformation [3]. Group 4: Future Directions - The partnership will continue to deepen, focusing on enriching smart service scenarios, expanding green practices, and optimizing user operations to enhance the overall guest experience [4].