虽然这笔零钞存款金额不算巨大，却切实解决了客户的燃眉之急。业务办理结束后，客户对工作人员的 专业素养和耐心服务深受感动，不仅对其认真负责的态度给予肯定，更对该行高效贴心的服务连连称 赞。此次服务，也再次印证了建行始终以客户需求为导向，用细微服务传递金融温度的初心。 零钞兑换、残损币回收等基础金融业务，看似琐碎却关系着客户的日常便利，更是金融机构践行社会责 任的重要体现。未来，建行临沂浚河支行将继续坚守 "以客户为中心" 的理念，从细节处优化服务流 程，用更主动的问询、更高效的响应、更耐心的服务，为每一位客户解决实际难题，让金融服务的温情 渗透到每一次业务办理中，持续擦亮建行服务的暖心品牌。 营运主管考虑到当时网点客户较多，而零钞清点耗时较长，若按常规流程办理可能让客户长时间等待， 还会影响其他客户业务办理效率。为最大限度满足客户需求，营运主管迅速做出安排，增设专门窗口受 理该笔现金业务，同时上前安抚客户情绪，告知其业务办理方案，让客户安心等待。 叫号后，柜面工作人员热情接待了该客户，提前告知零钞清点需一定时间，请客户耐心等候。随后，工 作人员全身心投入到零钞清点工作中，只见她手指翻飞，动作利索却不失细致，每一 ...

Core Points - Agricultural Bank of China (ABC) provided timely door-to-door service to a bedridden patient, activating her social security card to access medical funds [1][2] - The bank's quick response and personalized service were praised by local community leaders, highlighting the importance of financial institutions in addressing community needs [2] Group 1 - The case involved a resident, Ms. Ren, who was unable to activate her social security card due to her illness, which hindered her access to necessary medical funds [1] - ABC's Jinan branch formed a special service team to assist Ms. Ren, coordinating with her family to ensure a smooth process [1] - The bank staff adjusted their service pace to accommodate Ms. Ren's condition, ensuring clear communication throughout the activation process [1] Group 2 - The bank has established a norm of providing warm services, particularly focusing on the needs of elderly and disabled individuals [2] - ABC aims to enhance service processes and integrate warmth into every detail of their offerings, reinforcing their social responsibility [2] - The bank's leadership emphasizes that financial services should extend beyond traditional counters to genuinely connect with the community [2]