虽然这笔零钞存款金额不算巨大，却切实解决了客户的燃眉之急。业务办理结束后，客户对工作人员的 专业素养和耐心服务深受感动，不仅对其认真负责的态度给予肯定，更对该行高效贴心的服务连连称 赞。此次服务，也再次印证了建行始终以客户需求为导向，用细微服务传递金融温度的初心。 零钞兑换、残损币回收等基础金融业务，看似琐碎却关系着客户的日常便利，更是金融机构践行社会责 任的重要体现。未来，建行临沂浚河支行将继续坚守 "以客户为中心" 的理念，从细节处优化服务流 程，用更主动的问询、更高效的响应、更耐心的服务，为每一位客户解决实际难题，让金融服务的温情 渗透到每一次业务办理中，持续擦亮建行服务的暖心品牌。 营运主管考虑到当时网点客户较多，而零钞清点耗时较长，若按常规流程办理可能让客户长时间等待， 还会影响其他客户业务办理效率。为最大限度满足客户需求，营运主管迅速做出安排，增设专门窗口受 理该笔现金业务，同时上前安抚客户情绪，告知其业务办理方案，让客户安心等待。 叫号后，柜面工作人员热情接待了该客户，提前告知零钞清点需一定时间，请客户耐心等候。随后，工 作人员全身心投入到零钞清点工作中，只见她手指翻飞，动作利索却不失细致，每一 ...

Core Viewpoint - The article discusses the efforts of Postal Savings Bank of China in Ziyang City to combat the phenomenon of cash refusal, ensuring the legal status of the Renminbi and promoting a harmonious cash circulation environment during the "May Day" holiday [1][2][3][4]. Group 1: Multi-faceted Promotion - The bank organized a series of promotional activities around the theme "Cash service for the people, refusal of cash is illegal," utilizing 181 branches to distribute promotional materials and set up consultation desks [1]. - A cash service promotion team was formed to distribute leaflets in high-frequency cash usage areas, reminding merchants to accept cash payments legally [2]. - The bank emphasized the importance of cash payments by setting up promotional points in public service centers, highlighting relevant laws and regulations [2]. Group 2: Precise Engagement - The bank established communication channels with community merchants through liaison groups, enhancing their understanding of the legal status of the Renminbi [3]. - Merchants were informed about the bank's provision of "small denomination cash reserve" services to meet their reasonable cash needs [3]. - Regular follow-ups with merchants were conducted to track cash payment situations and address issues promptly [3]. Group 3: Long-term Supervision - The bank publicly announced contact information for reporting cash refusal incidents, committing to investigate and provide feedback on such reports on the same day [4]. - A cash service archive for merchants was created, with regular checks and follow-ups to ensure compliance [4]. - The promotional activities reached over 1,000 merchants and more than 30 public service windows, distributing over 3,000 promotional materials [4].