Core Insights - The article highlights the importance of customer-centric service in the financial industry, exemplified by the actions of the CCB Linyi Junhe Branch in handling a large cash deposit of small denominations [1][2] - The branch's proactive approach and efficient service not only resolved the customer's immediate needs but also reinforced the bank's commitment to high-quality customer service [2] Group 1: Customer Service Excellence - The CCB Linyi Junhe Branch prioritized customer needs by providing specialized service for a large cash deposit, demonstrating a commitment to a customer-first philosophy [1] - The branch's staff took immediate action to set up a dedicated window for the cash deposit, ensuring minimal wait time for the customer despite a busy environment [1] - The meticulous handling of the cash by the staff, including careful verification and organization, showcased the professionalism and dedication of the bank's employees [1] Group 2: Commitment to Community and Responsibility - The article emphasizes that basic financial services, such as coin exchange and damaged currency recovery, are essential for customer convenience and reflect the social responsibility of financial institutions [2] - The CCB Linyi Junhe Branch plans to continue enhancing its service processes by being more proactive, responsive, and patient in addressing customer needs [2] - The bank aims to embed warmth and care into every transaction, thereby strengthening its brand reputation for customer service [2]

Core Viewpoint - The article discusses the efforts of Postal Savings Bank of China in Ziyang City to combat the phenomenon of cash refusal, ensuring the legal status of the Renminbi and promoting a harmonious cash circulation environment during the "May Day" holiday [1][2][3][4]. Group 1: Multi-faceted Promotion - The bank organized a series of promotional activities around the theme "Cash service for the people, refusal of cash is illegal," utilizing 181 branches to distribute promotional materials and set up consultation desks [1]. - A cash service promotion team was formed to distribute leaflets in high-frequency cash usage areas, reminding merchants to accept cash payments legally [2]. - The bank emphasized the importance of cash payments by setting up promotional points in public service centers, highlighting relevant laws and regulations [2]. Group 2: Precise Engagement - The bank established communication channels with community merchants through liaison groups, enhancing their understanding of the legal status of the Renminbi [3]. - Merchants were informed about the bank's provision of "small denomination cash reserve" services to meet their reasonable cash needs [3]. - Regular follow-ups with merchants were conducted to track cash payment situations and address issues promptly [3]. Group 3: Long-term Supervision - The bank publicly announced contact information for reporting cash refusal incidents, committing to investigate and provide feedback on such reports on the same day [4]. - A cash service archive for merchants was created, with regular checks and follow-ups to ensure compliance [4]. - The promotional activities reached over 1,000 merchants and more than 30 public service windows, distributing over 3,000 promotional materials [4].