Core Viewpoint - The incident involving a former employee of Xibei taking unauthorized photos of a customer has raised significant concerns about customer privacy and trust in the restaurant chain [2][4][6]. Group 1: Incident Overview - A parent reported that her 6-year-old daughter was photographed by a male staff member at Xibei and the image was used as a background on Douyin [2]. - Xibei's official statement confirmed that the employee involved, He, had already left the company and had deleted the photos after being contacted [2][6]. Group 2: Company Response - Xibei has expressed deep apologies for the inappropriate behavior of the former employee and acknowledged the distress caused to the affected family [6]. - The company has reiterated its strict policy against unauthorized publication of customer photos and has committed to conducting privacy protection training for all staff across its locations [4][6]. Group 3: Future Actions - Xibei plans to implement a comprehensive training program focused on customer privacy protection, outlining the consequences of violations and legal repercussions [4][6]. - The company aims to enhance its management practices to better safeguard customer privacy and maintain trust [6].

Core Viewpoint - The incident involving a former employee of Xibei taking unauthorized photos of a child in the restaurant has raised significant concerns about customer privacy and trust in the brand [1][2][5]. Group 1: Incident Details - A customer reported that a male employee at Xibei's Hangzhou Binjiang store took a photo of her child and used it as his social media background [1]. - The employee, who has since left the company, apologized and deleted the photo after the customer requested its removal [2][4]. - The customer expressed her dissatisfaction with the handling of the situation and stated she would no longer dine at Xibei [1]. Group 2: Company Response - Xibei issued a public apology and stated that they are conducting a thorough investigation into the incident [2][5]. - The company emphasized that unauthorized publication of customer photos and private information is strictly prohibited in all its locations [5]. - Xibei plans to implement privacy protection training for all employees to prevent similar incidents in the future [5]. Group 3: Company Background - Xibei Catering Group was founded in 1998 and operates multiple brands, including Xibei Youmian Village and Xibei Seafood [6]. - As of May 2025, Xibei has nearly 400 locations nationwide and has been focusing on children's meals, with over 20 million children's meals sold in 2024, generating over 500 million yuan in sales [6].

Core Points - The company issued a statement on June 27 regarding a privacy incident involving a customer, Ms. Wang, whose daughter's photo was shared by a former employee [1] - The former employee, identified as He, worked at the company from June 2024 to August 2024 and deleted the photo upon being contacted [1] - The company acknowledged the distress caused to Ms. Wang and her family and expressed sincere apologies for the incident [1][2] Management Response - The incident highlighted management shortcomings, prompting the company to commit to stricter standards and improved systems to protect customer privacy [2] - The company plans to conduct privacy protection training for all employees across its nationwide stores to clarify the consequences of violations [1][2] - Continuous communication will be maintained with both Ms. Wang and the former employee to address the situation responsibly [1]

Group 1 - A consumer from Hangzhou reported that a former employee of Xibei Restaurant took a photo of her daughter and posted it on social media as a background image, leading to an apology from the company [1] - Xibei Restaurant stated that the photo was posted by a former employee, He, who had joined the company in June 2024 and left in August 2024. The company contacted He on June 18, 2024, and he subsequently deleted the photo [1] - The company expressed deep apologies for the inappropriate behavior in customer service and emphasized that it will continue to communicate with the affected customer and the former employee, while also implementing privacy protection training for all staff [1] Group 2 - In a previous incident in February 2022, a video of inappropriate content was played on a screen outside a Xibei restaurant in Shanghai, which drew public attention [2] - Xibei confirmed that the screen normally plays promotional videos and that the incident occurred due to a malfunction in the external network, allowing potential unauthorized access to their internal network [2] - Following the incident, the restaurant conducted a review of surveillance footage and reported the matter to the police, indicating that staff were busy during the incident and no employees were found using their phones for an extended period [2]

Core Viewpoint - The incident involving a former employee of Xibei Restaurant taking unauthorized photos of a customer has raised significant concerns about customer privacy and data protection within the restaurant industry [1][3]. Group 1: Incident Details - A parent reported that her 6-year-old daughter was photographed by a male staff member at Xibei and the image was used as a background on Douyin [1]. - Xibei confirmed that the employee involved, identified as He, had already left the company and had deleted the photos after communication [1][3]. Group 2: Company Response - Xibei issued a public apology for the inappropriate behavior of the former employee and acknowledged the distress caused to the affected family [3]. - The company emphasized its strict policy against unauthorized publication of customer photos and the prohibition of staff taking or retaining customer images [1][3]. Group 3: Future Actions - Xibei plans to conduct a nationwide training program for all employees focused on customer privacy protection, outlining the standards for handling violations and the legal consequences [1][3].