Core Viewpoint - Xibei has issued an apology to customers, acknowledging a significant gap between its production processes and customer expectations, and has committed to improving its food preparation methods by transitioning from central kitchen processing to in-store cooking by October 1, 2025 [3][5][6]. Summary by Sections Apology and Commitment - Xibei expressed gratitude for customer feedback and recognized the need for improvement in its production processes to meet customer expectations [5][6]. - The company reassured customers of its commitment to food safety and compliance with national regulations [5][6]. Planned Adjustments - By October 1, 2025, Xibei will implement several changes across its nationwide stores, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil [6]. 2. Preparing children's meals, such as beef rice and beef patties, fresh in-store [6]. 3. Using fresh fish for children's fish sticks, prepared on-site [6]. 4. Transitioning to in-store preparation for lamb skewers, pork chops, and other dishes [6][7]. 5. Cooking oatmeal with fresh pumpkin slices on-site [7]. Customer Engagement - Xibei encourages ongoing customer feedback and suggestions for further improvements, emphasizing transparency and a commitment to customer satisfaction [7]. - The founder of Xibei, Jia Guolong, reiterated the company's dedication to customer service, stating that the company will learn from successful models in the industry [7].

Core Viewpoint - Xibei has acknowledged a significant gap between its production processes and customer expectations, leading to an apology and a commitment to improve its offerings by adjusting its food preparation methods to enhance customer satisfaction [4][5]. Summary by Categories Company Response - Xibei has issued an apology for not meeting customer expectations and has committed to making improvements based on customer feedback [4][5]. - The company emphasizes its adherence to strict food safety standards and compliance with national laws and regulations [4]. Planned Adjustments - Xibei will implement nine major adjustments by October 1, 2025, including: 1. Switching all dishes cooked with soybean oil to non-GMO soybean oil [4][5]. 2. Changing the preparation of children's beef rice from pre-made sauce to freshly stir-fried at the store [3][5]. 3. Making children's beef patties fresh on-site instead of using pre-made products [3][5]. 4. Replacing frozen cod fish sticks with fresh, whole yellow croaker, cooked on-site [3][5]. 5. Preparing lamb skewers fresh at the store instead of pre-cut [3][5]. 6. Using fresh pork ribs for the pork and sauerkraut dish instead of semi-finished products [3][5]. 7. Cooking the meat for the flaky meat sandwich fresh at the store [3][5]. 8. Preparing the shredded chicken dish with fresh chicken cooked on-site [3][5]. 9. Making oatmeal millet porridge with fresh pumpkin slices instead of pre-made pumpkin puree [3][5]. Customer Engagement - Xibei invites customers to continue providing feedback and suggestions for improvement, indicating a commitment to ongoing adjustments [5]. - The founder, Jia Guolong, has expressed a dedication to transparency and customer satisfaction, stating that the company will learn from successful practices in the industry [5].