Key Takeaways Sezzle's GMV jumped 74.2% year over year in 2Q25, marking continued quarterly growth momentum.Purchase frequency rose to 6.1 from 4.8 a year ago, reflecting stronger customer loyalty and engagement.Subscribers grew 13.7% sequentially to 748,000, boosting revenues, operating income and net income growth.Sezzle (SEZL) has witnessed an outstanding 74.2% year-over-year surge in its gross merchandise volume (GMV) in the second quarter of 2025. This is not one-off growth, but rather a consistent tre ...

Financial Data and Key Metrics Changes - Twilio reported record revenue of $1,228,000,000 for Q2 2025, representing a 13% year-over-year increase on both a reported and organic basis [18] - Non-GAAP income from operations reached $221,000,000, up 26% year-over-year, with a non-GAAP operating margin of 18% [25][27] - Free cash flow was a record $263,000,000 for the quarter [26] Business Line Data and Key Metrics Changes - Revenue from the Communications business was $1,153,000,000, up 14% year-over-year, with messaging revenue growth accelerating for the fourth consecutive quarter [18][19] - Segment revenue remained flat at $75,000,000 year-over-year, with a dollar-based net expansion rate of 108% [20][21] - Non-GAAP gross margin for Communications was 49.2%, while Segment's was 74.3% [24] Market Data and Key Metrics Changes - The number of large deals closed (over $500,000) increased by 57% year-over-year, indicating strong market demand [9] - The dollar-based net expansion rate for Communications was 109%, reflecting improving growth trends [20] Company Strategy and Development Direction - Twilio is focusing on product-led innovation and operational efficiencies to drive growth, particularly in messaging and voice channels [8][18] - The company is investing in AI capabilities and enhancing its platform to support customer engagement, with a strategic partnership with Microsoft announced [15][16] - Twilio aims to stabilize and improve gross margins through pricing and cost actions, including announced price increases in messaging and voice [24][27] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the durability of growth across various industries, despite tougher comparisons in the second half of the year [42][60] - The company is optimistic about the impact of AI on its growth trajectory and sees significant opportunities in the AI space [86][87] Other Important Information - Twilio's platform is increasingly recognized for its ability to deliver personalized customer experiences, with Gartner naming it a leader in the CPaaS Magic Quadrant for the third consecutive year [16] - The company is integrating Segment with its communications capabilities to create a more unified platform [26][98] Q&A Session Summary Question: Where is Twilio seeing the most traction with ISVs? - Management noted strong traction across verticals such as financial services and healthcare, with use cases starting with messaging and expanding to voice and RCS [31] Question: What is the impact of the price increase in the quarter? - Management indicated that the impact was not material [32] Question: Why implement a price increase now? - The price increase reflects the growth of the self-service business and the company's pricing power [36] Question: Where are new customers coming from? - New customers are primarily coming from the self-service channel, with innovations reducing onboarding friction [39] Question: How durable is the growth profile? - Management expressed confidence in the durability of growth across various industries and customer segments [42] Question: How is voice performing relative to expectations? - Voice is performing well, driven by demand from voice AI customers and new product launches [64] Question: How is Twilio prioritizing R&D investments? - The company is focusing on responsible investments in engineering to capture AI opportunities [92] Question: How are customers responding to the integration of customer profiles? - Customers are showing strong interest in the integration of Segment capabilities with communications, driving ROI [98]

Financial Data and Key Metrics Changes - Twilio reported record revenue of $1,228,000,000 for Q2, up 13% year over year on both a reported and organic basis [18] - Non-GAAP income from operations reached $221,000,000, a 26% increase year over year, with a non-GAAP operating margin of 18% [24][27] - Free cash flow was $263,000,000, marking a strong cash generation performance [26][27] Business Line Data and Key Metrics Changes - Revenue from the Communications business was $1,153,000,000, up 14% year over year, with messaging growth accelerating for the fourth consecutive quarter [18][19] - Segment revenue remained flat at $75,000,000 year over year, with a dollar-based net expansion rate of 108% [20][21] - Non-GAAP income from operations for the Communications segment was $281,000,000, while the Segment business exceeded its breakeven target with $6,000,000 in non-GAAP income [25] Market Data and Key Metrics Changes - The number of large deals closed (over $500,000) increased by 57% year over year, reflecting strong demand in the communications market [7] - The dollar-based net expansion rate for Communications was 109%, indicating robust growth trends [20] Company Strategy and Development Direction - Twilio is focusing on product-led innovation and operational efficiencies to drive growth, particularly in messaging and voice channels [6][18] - The company is enhancing its platform capabilities, including the introduction of new products like Conversation Relay and conversational intelligence, to improve customer engagement [9][11] - A strategic partnership with Microsoft was announced, aimed at leveraging AI capabilities for customer engagement [14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the durability of growth across various industries, despite tougher comparisons in the second half of the year [44][61] - The company is taking actions to stabilize and improve gross margins, including price increases and cost optimization [22][46] - Management highlighted the significant opportunity presented by AI and voice technologies, positioning Twilio as a key player in the evolving landscape [84] Other Important Information - Twilio was recognized as a leader in the CPaaS Magic Quadrant for the third consecutive year, reinforcing its market leadership [16] - The company is integrating its Segment capabilities with communications to enhance customer experiences and drive ROI [96] Q&A Session Summary Question: Can you speak to the traction where you're seeing the most traction with ISVs? - Management noted strong growth across verticals like financial services and healthcare, with ISVs starting with messaging and expanding to voice and RCS [31][32] Question: Is there any impact from the price increase in the quarter? - Management indicated that the impact was not material [34] Question: Can you walk us through why now for a price increase? - The price increase was not tied to the Verizon A2P fee increase and reflects the growth in the self-service business [38][39] Question: Where are the new customers coming from? - New customer acquisition is strong, particularly in the self-service channel, driven by innovations that reduce onboarding friction [40] Question: How did voice perform relative to expectations? - Voice is performing well, with significant demand from voice AI customers contributing to growth [65] Question: How are you thinking about the balance of market share growth for messaging in international markets? - Management emphasized the importance of cross-selling and the growth of international messaging, which is seen as a pathway to expand market share [76] Question: How are you prioritizing R&D investments relative to financial targets? - Management confirmed that R&D investments are being made responsibly to capture the AI opportunity while maintaining strong cash flow [90][91]

Core Insights - Alkami Technology, Inc. has been awarded the Best New Community at the 2025 CMX Community Industry Awards for its successful customer-driven community experience [1][2]. Company Overview - Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the U.S. [6]. - The company focuses on enabling clients to grow confidently, adapt quickly, and build thriving digital communities through various banking and marketing solutions [6]. Community Development - The Alkami Community was launched in April 2024, featuring an open-access experience with role-based permissions, self-registration, streamlined navigation, and real-time analytics [3]. - The community aims to connect users, share best practices, and provide self-service options, transitioning to Gainsight's Customer Communities solution [3]. Customer Engagement Metrics - The community has achieved a 96.6% customer adoption rate, with nearly every customer represented [7]. - Customer satisfaction is high, with an 85% score and the majority of members rating the community as highly valuable [7]. - Membership has grown from 275 to over 3,600 users [7]. - The community hosted over 35 events, achieving a 67% attendance rate and a 96% customer satisfaction score [7]. Leadership Statements - Wayne McCulloch, chief customer officer, emphasized the importance of a thriving customer community for delivering long-term value [4]. - Aaron White, senior community manager, highlighted the initiative's success in creating a hub for connection, feedback, and shared success [4].

Core Insights - Braze, Inc. reported better-than-expected earnings for Q1, with earnings of 7 cents per share, surpassing the analyst consensus estimate of 5 cents per share [1] - The company achieved quarterly sales of $162.06 million, exceeding the analyst consensus estimate of $158.66 million [1] Financial Guidance - Braze lowered its FY2026 adjusted EPS guidance from 31 cents to 35 cents, while raising its FY2026 sales outlook from a range of $686 million-$691 million to $702 million-$706 million [2] Leadership and Growth - CEO Bill Magnuson expressed optimism about the company's strong start in fiscal year 2026, highlighting revenue growth, profitability, and free cash flow [3] - Ed McDonnell will join Braze in July to lead global revenue operations, bringing a strong track record in high-growth public SaaS businesses [3] Stock Performance - Following the earnings announcement, Braze shares dipped 12.6% to trade at $31.50 [3] Analyst Ratings and Price Targets - Stephens & Co. analyst Brett Huff maintained an Overweight rating on Braze, lowering the price target from $51 to $41 [9] - UBS analyst Taylor McGinnis maintained a Buy rating, cutting the price target from $51 to $48 [9] - JMP Securities analyst Patrick Walravens reiterated a Market Outperform rating, maintaining a price target of $68 [9]

Financial Data and Key Metrics Changes - Braze reported Q1 2026 revenue of $162.1 million, representing a nearly 20% year-over-year increase [6][18] - Non-GAAP operating margin improved by over 900 basis points year-over-year, with non-GAAP net income of $7 million and free cash flow of nearly $23 million [6][24] - Total remaining performance obligation (RPO) was $829.3 million, up 26% year-over-year, while current RPO increased by 24% year-over-year to $522 million [20] Business Line Data and Key Metrics Changes - Subscription revenue accounted for 96% of total revenue, with the remaining 4% from professional services and onboarding fees [18] - The customer count rose to 2,342, an increase of 11% year-over-year, with large customers (spending at least $500,000 annually) growing by 24% year-over-year to 262 [18][19] - Dollar-based net retention (DBNR) was 109 overall and 112 for large customers, indicating strong customer expansion [19] Market Data and Key Metrics Changes - Revenue outside the U.S. contributed 46% of total revenue, up from 45% in the previous quarter [20] - The company secured new business wins across various sectors, including fintech, luxury retail, and healthcare, demonstrating broad market strength [7][9] Company Strategy and Development Direction - Braze aims to become the leading customer engagement platform globally, focusing on AI-driven solutions and first-party data utilization [6][10] - The acquisition of OfferFit is expected to enhance Braze's AI capabilities and customer engagement strategies, allowing for more personalized experiences [12][14] - The company is committed to investing in technology and community to elevate customer engagement practices [11] Management's Comments on Operating Environment and Future Outlook - Management noted that global trade concerns have not significantly impacted deal cycles, and they expect continued momentum despite a noisy macro environment [6][7] - The company anticipates that the legacy replacement cycle and vendor consolidation trends will persist, providing opportunities for market share growth [9][10] - Management expressed confidence in achieving sustained profitable growth while navigating economic uncertainties [6][27] Other Important Information - Braze's non-GAAP gross profit for the quarter was $112 million, with a gross margin of 69.3%, up from 67.9% in the prior year [21] - The company ended the quarter with approximately $540 million in cash and equivalents, indicating strong liquidity [24] Q&A Session Summary Question: Reconciling sequential growth and CRPO dynamics - Management acknowledged that CRPO is sensitive to renewal dollars and emphasized that revenue is the key metric to watch for macro stabilization [32][34] Question: Performance of Project Catalyst - Project Catalyst is in private beta, and while specific uplift case studies are not available, initial results show promise in optimizing customer engagement strategies [43][45] Question: Renewal cadence and OfferFit feedback - Q1 was a heavy renewal quarter, with expectations for a drop in Q2 and Q3, followed by another increase in Q4 [63] - Early feedback on OfferFit has been positive, with strong interest from customers and successful presentations at events [55][57] Question: Pricing and packaging changes - The new pricing model has relaxed data point limits, improving customer flexibility and reducing friction in sales cycles [70][72] Question: Impact of OfferFit on EBIT guidance - OfferFit is expected to contribute significantly to EBIT, with around 80% of the impact attributed to its integration [74][76]

Summary of Twilio Conference Call Company Overview - **Company**: Twilio - **CEO**: Khozema Shipchandler - **Industry**: Cloud Communications Key Points and Arguments Company Transformation - Twilio has undergone significant changes in the last two years, particularly under the leadership of the new CEO, focusing on financial rigor and operational discipline [5][6][8] - The company has shifted from cash burn to generating significant cash flow and achieving GAAP profitability, with high teen margins [6][9] - A reduction in workforce was part of the restructuring, aimed at aligning the company’s size with its strategic goals [8][9] Strategic Focus - Twilio is concentrating on three to five high-efficacy growth bets rather than spreading resources too thin across multiple initiatives [5] - The integration of communications, data, and AI is positioned as the core value proposition, enhancing customer engagement and driving revenue [11][12][19] Product Development and AI Integration - Twilio has launched products like Conversation Relay, which integrates customer data with communication channels, enhancing user experience [17][19] - The company emphasizes the importance of AI in improving customer interactions, particularly in voice communications, where AI can handle emotional nuances better than text [32][35] - AI capabilities are being integrated into existing products, with a focus on making these technologies accessible and easy to use for customers [20][23][66] Market Position and Competitive Advantage - Twilio claims a unique position in the market, combining data capabilities with communication and AI, which competitors have not achieved [19] - The company is focused on cross-selling opportunities, with 63% of customers currently using only one product, indicating significant growth potential [52][53] Growth Drivers - The growth strategy includes enhancing self-service capabilities and improving the experience for Independent Software Vendors (ISVs) [44][45] - Partnerships, particularly with Microsoft, are seen as a way to leverage technology and expand market reach [60][62] Financial Performance and Margin Expansion - Twilio aims to increase operating margins from 16% to 21-22% over the next few years, driven by operational efficiencies and product innovations [64][70] - The company is focused on maintaining a flat headcount while leveraging AI and automation to improve operational efficiency [66][69] Future Outlook - The company is optimistic about the growth trajectory, with expectations of double-digit growth driven by product innovation and market expansion [43][47] - The integration of new products and the focus on high ROI solutions are expected to enhance customer satisfaction and drive revenue growth [49][70] Additional Important Insights - The company has seen a resurgence in voice communications, with AI playing a crucial role in enhancing customer service interactions [31][32] - Twilio's approach to monetizing AI involves packaging it within broader service offerings rather than as standalone products [27][30] - The emphasis on creating enriching customer experiences through personalized communication is a key differentiator for Twilio [12][14]

Core Insights - EngageLab has launched two new features, Smart Push and Push Plan, aimed at enhancing user engagement and marketing efficiency for global e-commerce businesses, with early adopters reporting over 30% increases in click-through rates [1][2][9] Feature Summaries Smart Push - Smart Push predicts the optimal time for delivering push notifications based on users' activity patterns, ensuring messages arrive at their personal "golden moment" [3][9] - This feature is available for a limited-time free trial via the EngageLab dashboard [5] Push Plan - Push Plan provides a centralized command center for managing complex promotional campaigns, allowing for multi-wave, multi-segment, and multi-content strategies [7][10] - It offers holistic performance insights, tracking key metrics like delivery rate, click rate, and conversions across the entire campaign lifecycle [10] Advantages of New Features - Higher click-through rates and increased conversion efficiency are reported due to delivering messages when users are most active [9] - Enhanced user experience by avoiding interruptions and fostering positive brand perception [9] - Flexibility in operations with full support via API and Web Portal for easy task management and strategy optimization [10] Company Overview - EngageLab is a leading AI-powered omnichannel customer engagement solution provider, supporting businesses in over 220 countries and regions, delivering more than 1 million messages every second [12]