中国质量新闻网讯 临近新春佳节，银城同安的烟火气愈发醇厚，商圈景区暖意渐浓，八方游客纷至沓 来，处处洋溢着团圆喜庆的氛围。为保障人民群众度过一个欢乐祥和的平安年，厦门市同安区市场监管 局立足职能，聚焦旅游热点、商圈集市、生产企业等重点领域，推行"全链条监管+精准化服务"模式， 多线并进开展节前综合检查，通过细排查、严监管、优服务，将安全防线筑牢在民生一线，让年味更安 心、消费更放心。 同安人文底蕴深厚，巷陌间的美食风味与网红打卡点吸引众多游客。同安区市场监管局坚持"防范在 先、服务在前"原则，聚焦后田等新兴网红片区及爱琴海购物中心等传统消费商圈，织密食品安全防护 大型游乐设施安全是节前监管重中之重。作为厦门最大游乐场所，方特旅游区深受年轻人的偏爱，同安 区市场监管局聚焦公共安全、特种设备安全等方面，对其开展全领域"一站式"检查。执法人员深入设备 运行一线，重点检查"暴风眼""极地快车"等高风险项目，严格查验设备定期检验报告、作业人员持证、 安全束缚装置有效性等方面，以及企业安全管理制度、应急预案演练落实情况。目前景区设备整体运行 状况平稳，管理规范有序，针对预计到来的春节客流高峰，景区表示将加强巡检，依托"人 ...

Core Viewpoint - Consumer protection is essential for economic growth, and the implementation of the ODR (Online Dispute Resolution) mechanism in Shaanxi is enhancing consumer rights and fostering a secure consumption environment, thereby driving high-quality economic development in the region [1][10]. Group 1: ODR Mechanism Implementation - The ODR mechanism is becoming a key strategy for Shaanxi's grassroots market regulatory departments to resolve consumer disputes at the source, as highlighted by the recent initiatives following the 20th Central Committee's emphasis on consumer rights protection [2]. - Companies like Shaanxi Mihe Supply Chain Management Co., Ltd. are utilizing big data and AI to ensure quality control throughout the supply chain, significantly reducing consumer disputes [2]. - The ODR mechanism has led to a reduction in dispute resolution time by over 60% compared to traditional methods, showcasing its efficiency [2]. Group 2: Consumer Rights Protection Initiatives - The establishment of consumer rights service stations, such as those in Xi'an, has enabled quick resolution of disputes, including a recent case involving a ceramic product order worth 57,000 yuan [3]. - The ODR mechanism has transformed the approach of businesses from reactive to proactive in handling complaints, resulting in a win-win situation for consumers, businesses, and regulatory bodies [3]. - By the end of 2025, Shaanxi Province is expected to have 6,627 businesses operating under the ODR framework, which will help in effectively resolving consumer complaints internally [4]. Group 3: Regulation of Malicious Complaints - The introduction of regulations in Shangluo City to address malicious complaints has led to a 19.6% decrease in overall complaints and a 7.8% decrease in profit-driven complaints in 2025 [6]. - The establishment of a collaborative mechanism among various departments has improved the efficiency of complaint handling and reduced the burden on market regulatory resources [6][7]. - The focus on regulating malicious complaints has not only protected consumer rights but also fostered a fair competitive environment for businesses [7]. Group 4: Community Engagement and Accessibility - Market regulatory departments are extending consumer rights protection services to community areas, ensuring that consumers can resolve issues conveniently [8]. - The establishment of consumer rights service stations in high-traffic areas, such as shopping districts and tourist attractions, has facilitated immediate resolution of consumer complaints [9]. - By the end of 2025, Shaanxi Province aims to have 5,931 consumer rights service stations, creating a multi-faceted dispute resolution system that enhances consumer confidence and market order [9].

2024年7月，有消费者反映在南宁万泰隆家居建材市场内订购的偏白色大理石餐桌到货呈偏灰黑色，与 预定颜色不符，随即向商家提出退货退款。市场监管部门接到投诉后，迅速将投诉单通过全国12315平 台转入ODR企业渠道处理。万泰隆消费维权服务站接到投诉后，第一时间展开调查。在消费维权服务 站的积极介入、耐心调解下，商家向消费者详细解释了颜色偏差的原因，双方通过沟通，达成调解协 议。商家为消费者免除来回配送运费，并更换消费者认可的大理石餐桌，成功化解了此次纠纷。 转自：中国质量报 □ 黄小凤 本报记者 张晓航 2024年以来，广西壮族自治区市场监管局充分发挥全国12315平台在线消费纠纷 【下载黑猫投诉客户 端】解决机制（ODR）作用，大力引导本辖区内消费者权益保护意识强、售后机构健全的经营者加入 ODR体系，大量消费纠纷得以在源头化解，为消费纠纷提供了更加便捷、高效解决途径，进一步改善 消费环境、提振消费信心。 2024年7月，消费者黄先生通过全国12315平台向ODR企业柳州苏宁易购商贸有限公司反映，自2023年6 月起，在该公司购买的空调遥控器无法正常使用，售后人员先后上门为其更换遥控器，但均未能解决遥 控器无 ...