Core Viewpoint - Meituan has established a special customer service team to address recent user concerns regarding refund issues, ensuring that users can trace their orders and receive timely updates on refund statuses [1][9]. Refund Issues Summary - The refund issues reported by users can be categorized into two main types: 1. Delays in displaying refund progress information, which have been addressed by optimizing the information display for orders after 2017, allowing users to check their refund status independently [1][3]. 2. A small number of cases where users' payment channels (bank cards or third-party payment tools) encountered issues, leading to refunds being credited to the user's Meituan balance instead [3][7]. User Experience Enhancements - Meituan has clarified that if users see "refund successful" notifications, the funds have indeed been returned to their accounts, and any discrepancies in displayed refund amounts are due to system update errors [5][9]. - Users experiencing issues with refunds being displayed as "under review" or "processing" have been informed that these are due to delays in order information updates, which have now been resolved [3][9]. Communication and Support - Meituan is actively communicating with affected users through SMS and other channels to assist them in receiving their refunds, emphasizing that all refund data is traceable [9]. - The company is committed to improving its product features and functionality to enhance user experience and ensure a safer and more reliable consumption process [9].

Core Insights - Meituan's data indicates a significant increase in restaurant reservations for the upcoming Qixi Festival, with Changsha ranking among the top ten cities in China for restaurant bookings [1] - Over 10,000 date restaurants have offered advance booking services through Meituan, with a 48% week-on-week increase in participating stores [1] - The search volume for Qixi restaurant reservations surged by 240% week-on-week, and the booking volume for the festival is expected to rise by 52% compared to the previous year [1] Group 1 - The launch of the "Date Hot Booking" feature by Meituan aims to facilitate restaurant reservations, tracking restaurant reputation and booking status dynamically [1][2] - Popular cities for Qixi restaurant bookings include Shanghai, Beijing, Hangzhou, Shenzhen, Guangzhou, Chengdu, Nanjing, Changsha, Xi'an, and Suzhou [1] - The trend shows a preference for Western and Japanese restaurants with a romantic atmosphere, as well as local specialties and immersive dining experiences among young consumers [1] Group 2 - Restaurant operators are collaborating with online platforms like Meituan and Dazhongdianping to enhance dining experiences and boost consumption [2] - The integration of advance booking and group purchase tools is helping restaurants improve efficiency and service quality, leading to increased orders and positive customer feedback [2]