Group 1 - The Indian government has summoned several e-commerce platforms to discuss the cancellation of the "10-minute delivery" service due to safety concerns, which has been referred to as "life-and-death 10 minutes" in domestic discourse [1][3] - The Minister of Labour and Employment, Mandaviya, emphasized that the safety of delivery personnel must take precedence over profit-driven business commitments, leading to Blinkit modifying its advertising slogan [3][4] - The rapid growth of e-commerce has provided significant benefits to consumers in major Indian cities, but increased competition and rising consumer expectations have placed immense pressure on delivery workers, referred to as "gig workers" [4][5] Group 2 - Delivery workers often neglect safety gear and struggle with India's chaotic traffic conditions, with a reported 17,000 traffic violations by delivery personnel within a week in Bangalore [5] - Labor unions have criticized the "10-minute delivery" model as exploitative, highlighting the disparity between corporate promises and the realities faced by workers, leading to large-scale protests for better pay and safer working conditions [5] - Experts believe that government intervention may have limited impact, as the industry prioritizes speed, leaving workers under pressure from platform algorithms and consumer ratings [5]

Core Insights - The core viewpoint of the news is the implementation of a penalty-free policy for delivery riders in Taobao Flash Purchase, which aims to enhance rider satisfaction and improve service quality through a new "service score" mechanism [1][2]. Group 1: Policy Changes - The penalty-free initiative for exceeding delivery times has been fully implemented across all direct cities in China as of December 12, following successful rollouts in multiple cities [1]. - The new "service score" system is designed to provide a more scientific and gentle positive incentive for riders, allowing them to earn more based on their performance without the fear of penalties for delays [1]. Group 2: Service Score Mechanism - The "service score" operates on a points-based system where riders can earn points for timely deliveries and adherence to service standards, with a maximum deduction of 2 points for each late delivery [1]. - Riders are encouraged to maintain high service scores to ensure better delivery opportunities and income stability, as lower scores may affect their order assignments [2]. Group 3: Technological Enhancements - A new intelligent outbound calling feature has been launched to help riders save time and improve delivery efficiency by automating communication with customers for contactless deliveries [3]. - Additional measures include partnerships with property management and Alipay to optimize community access, improvements in order assignment efficiency, and the introduction of fatigue management rules to ensure rider safety [3].

外卖骑士超时免罚迎来新进展。11月28日，记者获悉，淘宝闪购取消超时扣款正扩大覆盖到60城，年底前将覆盖全国直营城市。 这意味着，骑士不用再担心超时扣款，只需做好配送服务保持提升服务分，更少焦虑更加从容，出行安全的同时，收入也更有保障；同时，服务质量与派 单优先级和额外奖励相关，这也有效保障了用户外卖体验。 在取消超时扣款之外，淘宝闪购还推出系列组合举措，包括推出"碰一下"进门服务，与全国物业及支付宝合作，优化社区通行；通过派单优化，持续完善 提高顺路率，目前骑士顺路合单率已经达到了90%以上，让骑士同样路程更多收入；升级防疲劳规则，对跑单时间较长的骑士进行休息提醒，优化"强制 下线"功能；在推出"实时红绿灯功能"的骑士导航服务外，还在多个城市加大投入安全激励，安全排名前列的骑士可获得现金奖励，正向激励安全出行。 此前8月，淘宝闪购全面升级城市骑士激励保障，通过制服焕新免费覆盖百万骑士、橙意计划加大投入、养老医疗保险全覆盖等系列举措，全面升级骑士 激励保障体系。 扬子晚报/紫牛新闻记者徐晓风 校对陶善工 "跑单难免会遇到一些突发情况，比如小区要绕远门、找不到单元楼、赶上电梯拥堵，就会有一些压力。现在心里踏实多 ...

山姆超市你有点太过分了 …… 作为主打"大包装、囤货型"商品的超市,单次 配送常涉及重物(如大米、鸡蛋)或其他大体积 . . _ i 本文字数：587，阅读时长大约1分钟 据 澎湃新闻， 多地网友日前在社交平台发文称，山姆超市配送员驾驶的电动车上挂满货物，疑似严重 超载，质疑山姆配送方式不合理。 2025.10. 22 1/6 10月22日，山姆超市表示， 该企业目前已在部分区域陆续落实根据货物匹配三轮或四轮车的措施，各平 台将于近期推广到全国各地。 该企业称，关于上海地区配送车辆的推广情况，暂时没有可以分享的信 息，但有关工作已经在与合作伙伴推进中。 当天，京东秒送回应，京东秒送正与山姆共同加速多项安全举措的落地，增加三轮及四轮等专用车辆以 适配大体积订单，全力守护骑士配送安全。 美团表示，美团已与山姆联手上线多项配送保障措施。目前，专用四轮配送汽车已在试点之中，将陆续 惠及更多配送员。此外，美团还将完善订单分派机制，为大件商品建立识别标签，与山姆合作测试智能 配送系统，确保配送员可以接到适合自身配送情况的货物。 山姆超市提供的通知。 网友在社交平台发文称，山姆超市配送员货多车小，带来安全隐患。 网络图 1 ...