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黑猫投诉2025年度娱乐票务领域投诉数据报告:超8成投诉提及退款难
Xin Lang Cai Jing· 2026-02-12 09:12
Core Insights - The report by Black Cat Data Center and Black Cat Complaints highlights the trends and issues in the entertainment ticketing sector for 2025, based on complaint data [1][8]. Group 1: Complaint Statistics - A total of approximately 57,000 complaints were received in 2025, with peaks in February due to the popularity of the film "Nezha: Birth of the Demon Child" during the Spring Festival, leading to a surge in ticket refund and rescheduling complaints [1][9]. - Complaints related to live performances (concerts, music festivals, dramas) accounted for 56.8% of the total, while movie-related complaints made up 35.5% [2][10]. Group 2: Complaint Issues - The primary issues in entertainment ticketing complaints include difficulties in obtaining refunds and poor after-sales service, with 83.77% of complaints mentioning refund difficulties [4][12]. - Complaints regarding ticket sales platforms and cinema experiences, such as high prices for special screenings and equipment affecting viewing experiences, were also significant [2][10]. Group 3: Market Trends - The first quarter saw a significant increase in movie-related complaints, reaching 64.7%, driven by the Spring Festival box office hits [3][11]. - Following the Spring Festival, the live performance market began to recover, maintaining complaint rates above 60% in subsequent quarters [3][11]. Group 4: Demographics of Complainants - The age group of 20-30 years constituted over 60% of the complainants, indicating a strong willingness to assert their rights among younger audiences [6][14]. - More than 60% of complaints originated from residents of first- and second-tier cities, highlighting these areas as the primary consumer base for entertainment ticketing [7][15]. Group 5: Complaint Handling - There is a significant disparity in complaint handling among major ticketing platforms, with some platforms like Damai and Maoyan achieving response rates above 90%, while others like Xiu Dong and Fun Play Island had response rates of 0% [5][13].
QuestMobile发布年度核心趋势报告价值榜:大麦成2025年00后人群首选APP
Ge Long Hui· 2026-01-27 13:32
Group 1 - The core viewpoint of the news is that Damai has been recognized as the top app for the post-00s demographic in 2025, highlighting its appeal among younger consumers [1] - Damai's user base has surpassed 300 million, with over 40% of its users being from the post-00s generation, establishing it as a leading ticketing platform for young entertainment consumption [1] - The platform has undergone a comprehensive upgrade in 2025, leveraging AI technology to create a fast, comprehensive, accurate, and accessible entertainment consumption service system [1] Group 2 - Damai covers over 40 categories, including movies, concerts, music festivals, dramas, stand-up comedies, exhibitions, sports, and tourism, transitioning from a ticketing platform to a one-stop entertainment ticketing service [1] - The platform has integrated over 12,000 cinemas, 20,000 venues, and 100,000 popular attractions, enhancing its service offerings [1]
Live Nation and Ticketmaster must face sprawling class action over prices
Youtube· 2025-12-12 22:53
Core Viewpoint - A federal judge has allowed a lawsuit against Live Nation and Ticketmaster to proceed as a class action, potentially impacting the company significantly due to the scale of the claims involved [1]. Group 1: Lawsuit Details - The lawsuit seeks damages for alleged misconduct related to the purchase of over 400 million tickets over a span of 15 years [1]. - The class action covers consumers who purchased tickets directly from Ticketmaster or its affiliates for events at major venues since 2010 [2]. Group 2: Company Response - Live Nation has been contacted for a comment regarding the lawsuit but has not yet responded [2].
大麦娱乐(01060)公布中期业绩 归母净利约5.195亿元 同比增长54%
智通财经网· 2025-11-13 13:11
Core Insights - The company reported a revenue of approximately 4.047 billion, representing a year-on-year growth of 33% [1] - Profit attributable to owners reached about 519.5 million, showing a year-on-year increase of 54% [1] - Adjusted EBITA was approximately 550 million, reflecting a year-on-year decrease of 14% [1] Company Developments - On May 21, 2025, the company announced a comprehensive upgrade of the DaMai APP, establishing an AI-driven entertainment consumption service system characterized by speed, comprehensiveness, accuracy, and proximity [1] - The platform's user base has reached 300 million, maintaining a leading position in the global industry [1] - The company covers over 40 subcategories, including movies, concerts, music festivals, dramas, stand-up comedies, exhibitions, sports, and tourism, with access to over 12,000 cinemas and 20,000 venues [1]
大麦娱乐 - 回应投资者关于 IP 发展势头、现场票务和盈利能力的关键争论;2026 财年上半年预览;买入评级
2025-10-20 01:19
Summary of Damai Entertainment Holdings (1060.HK) Conference Call Company Overview - **Company**: Damai Entertainment Holdings (1060.HK) - **Market Cap**: HK$27.6 billion / $3.6 billion - **Enterprise Value**: HK$23.8 billion / $3.1 billion - **Current Price**: HK$0.93 - **12-Month Price Target**: HK$1.30 - **Upside Potential**: 39.8% [1][21] Key Industry Insights IP Business Growth Potential - **IP Segment Growth**: Expected to sustain high growth with a projected GMV doubling for 1HFY26, translating to a 44% CAGR from FY2025-28E [2][24] - **Drivers of Growth**: - Strong momentum from the Sanrio family [24] - Incremental contributions from Chiikawa, with enhanced IP rights [24][26] - Potential collaborations with new IPs [24] - Strengthened monetization of existing IPs [24] - **Market Position**: AliFish is the largest IP sub-licensing agent in China with a market share of over 30% expected in 2025E [2][27] Damai Ticketing Segment - **Revenue Growth**: Expected to slow to +7% YoY in FY26E due to moderated live music ticketing business and increasing competition [3][38] - **Future Outlook**: Anticipated return to double-digit growth from FY27E, supported by strong connections with venues and artists [19][38] - **Market Dynamics**: Competition has intensified, with peers offering lower take rates to gain market share [39][40] Financial Performance Revenue and Profitability Forecasts - **Total Revenue**: Projected to reach RMB 7,620.5 million in FY26E, up from RMB 6,702.3 million in FY25 [6][22] - **Adjusted EBITDA**: Expected to be RMB 981.8 million in FY26E, reflecting a growth of 29.8% [6][22] - **Net Profit**: Forecasted at RMB 468 million for 1HFY26, representing a 39% YoY increase [20] Margin Outlook - **EBITDA Margin**: Expected to improve from 11.3% in FY25 to 17.9% in FY28E [18] - **Net Income Margin**: Projected to increase from 5.4% in FY25 to 14.2% in FY28E [18] Investment Considerations - **Valuation**: The stock is currently trading at 21X CY26 PE, with a target price of HK$1.30, indicating a buy recommendation [1][21] - **Risks**: Concerns over profitability and competition in the ticketing segment may impact stock performance [1][21] Additional Insights - **Competitive Moat**: Damai's competitive advantages include strong venue connections, extensive operational experience, and significant user mindshare with a monthly active user base of 45 million [41][49] - **Future Growth Areas**: Non-concert events such as stand-up comedy and sports are expected to contribute to revenue growth [39][51] This summary encapsulates the key points from the conference call regarding Damai Entertainment Holdings, focusing on its growth potential, financial forecasts, and competitive landscape.
US Supreme Court rejects Live Nation's bid to move ticket price case to arbitration
Reuters· 2025-10-06 13:43
Core Point - The U.S. Supreme Court has declined to hear Live Nation and Ticketmaster's request to move a proposed consumer class action lawsuit regarding alleged rigged ticket prices out of federal court [1] Group 1 - The lawsuit involves claims of inflated ticket prices and potential consumer harm [1] - Live Nation and Ticketmaster are facing increasing scrutiny and legal challenges related to their pricing practices [1] - The decision by the Supreme Court may impact the ongoing litigation and the companies' reputations in the ticketing industry [1]
新大麦,做“现实娱乐”的超级App
3 6 Ke· 2025-05-27 01:57
Core Insights - Alibaba Pictures has rebranded itself as Damai Entertainment, integrating various offline entertainment ticketing services, including movies and performances, into a comprehensive platform [2][12] - The new Damai App aims to provide a seamless ticket purchasing experience across multiple entertainment categories, enhancing user engagement through AI recommendations and location-based services [7][8] Group 1: App Features and Enhancements - The updated Damai App features a simplified interface with a new navigation bar that highlights key sections such as "Cinema·Venue," "Taomai VIP," and "Discover" [3][4] - The app now includes a dedicated section for "Performance Tourism," allowing users to purchase tickets for popular attractions and local performances, facilitating a one-stop shopping experience for travel-related entertainment [5][8] - AI integration in the app helps users quickly find relevant content based on their preferences, significantly improving the decision-making process for entertainment choices [7][8] Group 2: Market Position and User Engagement - Damai has achieved a user base of 300 million, with 20 million Taomai VIP users, and has sold over 900,000 performances in the past year, doubling the previous year's figures [13][15] - The platform's focus on enhancing user experience through features like entry navigation and user-generated content aims to create a more engaging environment for ticket buyers [9][10] - The introduction of the "Discover" page allows users to access reviews and ratings, which are crucial for informed purchasing decisions [10][18] Group 3: Industry Trends and Future Outlook - The entertainment market in China is evolving, with a growing demand for integrated platforms that can connect various entertainment experiences, from concerts to travel [2][12] - Damai's strategy includes leveraging user data to support content providers in improving their offerings, thereby enhancing the overall quality of entertainment available [19][21] - The company aims to position itself as a leading player in the entertainment ticketing industry, similar to global platforms like Live Nation, with a focus on continuous growth and user engagement [23][24]