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快手举办2025商业私信大会,让线索生意获客步入2.0时代
He Xun Wang· 2025-06-11 11:14
Core Insights - The traditional lead generation model is becoming inefficient, prompting a shift towards a new "private messaging" approach in the lead industry, as highlighted by Kuaishou's "Hello! New Private Messaging" conference [1] - Kuaishou's commercial private messaging has emerged as the preferred method for businesses in long-cycle and mid-to-heavy decision-making industries to establish connections and trust with users [1][2] - The company has introduced the "Golden Sail Plan," allocating 2 billion in support traffic to enhance customer acquisition and provide comprehensive support for businesses [1][7] Group 1: Private Messaging Advantages - Kuaishou's private messaging allows for efficient two-way communication, addressing the declining willingness of users to answer phone calls and the ineffectiveness of traditional lead collection methods [2] - The platform supports various formats, including short videos and live broadcasts, facilitating multiple entry points for user engagement [2] - Private messaging has led to a 74% increase in lead retention rates and a 21% reduction in conversion costs for businesses [3] Group 2: User Engagement and Growth - Kuaishou's ecosystem naturally aligns with private messaging, as users prefer engaging through chat, with a 57% increase in chat users and a 21% rise in messages sent over the past year [3] - The platform has seen an 18-fold increase in active clients using private messaging, with significant growth in sectors such as health (49 times) and education (7 times) [3] - Private messaging has resulted in a 30% increase in exposure and a 16 percentage point higher call connection rate compared to traditional methods [3] Group 3: Intelligent Solutions and Support - Kuaishou is leveraging AI to enhance private messaging capabilities, introducing a digital employee that personalizes interactions and reduces user wait times [5] - The company provides tailored solutions for different industries, ensuring businesses can maximize the benefits of private messaging [5] - Kuaishou offers detailed guidance for businesses to effectively utilize private messaging, emphasizing the importance of targeting and intelligent tools to reduce ineffective communication [6] Group 4: Support Policies and Future Outlook - The "Golden Sail Plan" aims to support businesses with new customer acquisition, advanced services for established merchants, and advertising guarantees [7] - Kuaishou is committed to continuously upgrading its products and services to provide effective customer acquisition solutions, fostering deeper connections between businesses and consumers [7]
快手本地生活,一份七亿人的消费新样本
远川研究所· 2025-04-20 10:18
《哪吒2》创造的票房神话,有一大半是三四线城市的功劳。 据猫眼专业版数据,截至今年2月13号,一至四线城市的累计票房成绩分别是9.84亿、32.05亿、19.27亿、 36.60亿,三四线城市累计贡献了全国票房总量的57.2%。 透过票房可窥见新线城市消费力的冰山一角,近年来,互联网流行的"县城中产"、"县城贵妇"等高频词汇, 都是下沉市场消费力量上浮的证明。 全国171个公布2024年社会消费品零售数据的非一线城市中,97.1%都实现了消费增长,其中,增长率最高 的,是许多人都会感到陌生的四线小城——云南玉溪。 种种迹象表明,新线城市正从"五环外配角"进阶为"增长主舞台",新线城市用户也正在逐渐掌握消费话语 权。 体现在移动互联网的生意场上亦是如此,汇聚7亿老铁用户、在新线市场深耕的快手,已经吃到消费市场结 构变迁的头茬红利,在去年实现11.8%的营收增长、72.5%的净利润增长。 而在所有欣欣向荣的业务线里, 2024年GMV同比增长200%的本地生活业务尤为亮眼,其中,新线城市用 户的贡献达到六成, 是当之无愧的中流砥柱。 一个从规模到潜力都足够庞大的消费群体摆在眼前,过去一年里,越来越多商家涌向快手, ...