早上8时40分，江苏省常州市新北区孟河镇东亭村村民恽小方，步行至村口的235路公交站台，准备前往 孟河中医医院配药。站台的一侧有个刷卡机，他拿出高龄卡"嘟"地一刷，语音提示"可以预约公交"。此 时，屏幕上列出后续车次，点击8时50分发车的班次和1人，立即传来"预约成功"的语音提示。 车辆到站了，是一辆蓝色的5座纯电小轿车，车身上印着"常州公交"的标志，车顶灯亮着235路车及起始 点——这就是常州正在运行的响应式"云公交"。 "'云公交'在发展过程中出现过3个版本。"常州公交集团总经理陈凌介绍，针对部分镇村公交线路点多 人少的情况，去年9月底，常州在邹区镇选取223路试点，开通"云公交"1.0版，以"预约—响应"模式代 替传统运行模式：乘客可通过刷卡、电话及小程序3种方式预约公交，未预约的支线线路，车辆不再空 跑，以提高载客效率、降低运行成本。 今年6月，常州公交集团以5座出租车代替可载客30人左右的公交车，承担响应式公交服务，升级成"云 公交"2.0版。在此之前，常州有关部门通过机制创新，在江苏首次将出租车车辆使用性质从"出租客 运"变更为"公交客运"。 5座小车内部空间有限，却搭载了公交车所需的配置——刷卡 ...

Core Insights - The "15th Five-Year Plan" for transportation in Lin'an includes the integration of "online booking" for buses, enhancing public transport options for group activities [2] - Following the opening of Metro Line 16, Lin'an's bus ridership has decreased by 50%, prompting the bus service to explore innovative development paths and diversify the "Bus+" model for sustainable growth [2] - Lin'an has over 200 rural bus routes, collaborating with China Post to offer a "passenger-cargo-mail" service, addressing logistics challenges in rural areas and enhancing the operational value of rural roads [2] - The "passenger-cargo" initiative on bus route 2705 has resulted in an average monthly delivery of over 1,000 packages [2] Service Innovations - Lin'an bus services have launched personalized and "small but beautiful" custom routes, including health, tourism, campus, and community lines, to improve accessibility [3] - The "cloud bus" service in Qingshan Lake Technology City allows users to book rides via a cloud platform, providing on-demand transport to metro stations [3] - The "Bus+Culture and Tourism" project has introduced 9 specialized tourist routes, transporting nearly 196,700 visitors since its inception [3] Operational Metrics - Lin'an bus company operates 237 routes, serving over 31.5 million citizens annually, with an annual revenue of approximately 60 million yuan [3] - Of the 60 million yuan in annual revenue, 24 million yuan is attributed to the "customized bus" services [3]