Core Viewpoint - The article highlights a significant trust crisis faced by Cloud Whale due to persistent quality issues and inadequate customer service, leading to widespread consumer dissatisfaction and complaints [1][25]. Group 1: Product Quality Issues - Multiple users reported severe malfunctions with Cloud Whale's sweeping robots, including failure to perform core functions like mapping, water leakage, and command failures, with one user experiencing issues with all four units purchased [3][4][14]. - A user detailed a prolonged experience of receiving defective units, leading to a frustrating cycle of repairs and replacements, ultimately resulting in a successful return only after intervention from the platform's customer service [7][14]. - Complaints about the product's reliability are common, with users experiencing issues such as slow charging, frequent disconnections, and persistent noises, indicating a systemic quality control problem [14][25]. Group 2: Customer Service and Support - Users expressed frustration with Cloud Whale's customer service, which often provided unsatisfactory responses, such as only offering repairs after multiple product failures and denying refund requests [7][15][30]. - The article notes that many customers felt their complaints were ignored or inadequately addressed, leading to a loss of trust in the brand [14][30]. Group 3: Market Performance and Challenges - Despite facing quality issues, Cloud Whale achieved an 8.5% global market share in Q2 2025, marking its entry into the top five in the industry, with significant revenue growth reported [25][29]. - The company has experienced a dramatic increase in overseas revenue by 700% and domestic revenue by 200% in 2024, showcasing a stark contrast between market performance and consumer satisfaction [25][29]. - The article discusses the company's historical success and rapid rise in the market, but emphasizes that current quality control issues and customer dissatisfaction pose significant risks to its future [29][30]. Group 4: Future Outlook - Cloud Whale's founder plans to pivot towards "embodied intelligence" products by the end of 2026, which is seen as a high-risk strategy given the current challenges [29][30]. - The article concludes that before pursuing ambitious future projects, Cloud Whale must first address the ongoing trust crisis and restore consumer confidence in its products [30][31].

现实却是，扫地机器人的全球销量增速已从 2020 年的 26% 下滑至 2023 年的 11%，与预测中的增 长轨迹并不相符。 从激烈竞争中跑出来的第一阵营公司都在想办法突破眼前的瓶颈，一条相对明确的路径是先做出更 好用的高级产品——这是打破扫地机器人隐形天花板的最直接方法，再做普及。这在第一阶段表现 为高端市场竞争。 2023 年，中国一共卖出 450 多万台扫地机器人，撑起了一个百亿元人民币规模的市场；全球卖出的 扫地机器人则有 1800 多万台，总销售额达 78 亿美元，远超无人机、吹风机的销售规模。 据瑞银数据预测，2025 年，全球及中国的扫地机器人市场规模将分别达 130 亿美元和 50 亿美元， 这意味着 28.9% 的年复合增长率。还有人认为扫地机器人最终会像冰箱、空调一样走进大部分家 庭。中国现在有 4.9 亿个家庭，空调一年能卖出 9000 万台。 去年卖出超 50 万台扫地机器人的云鲸是这条路上的最新挑战者。4 月 19 日，云鲸发布高端旗舰扫 地机器人 "云鲸逍遥 001"，标准版 5399 元，轻集尘版 4999 元，正式进入起售价超 5000 元的高端 市场。 "云鲸打创业开始就一 ...