Core Viewpoint - Beijing Daxing International Airport's "Xingxiang Shicheng" service brand has been recognized as an excellent case in China's brand building, showcasing its innovative practices and expanding brand influence [1][3]. Group 1: Service Experience - Daxing Airport has focused on meeting the public's travel aspirations, aiming to provide a fulfilling travel experience since its operation five years ago [3]. - The "Xing e行" service allows passengers to pass through 17 checkpoints without showing a paper boarding pass, enabling seamless travel [5]. - "Xing box tracking" offers real-time luggage tracking at 34 points, making it as convenient as tracking a package [5]. - The "Xing yitong" service provides comprehensive travel information through the airport's app and WeChat mini-program [5]. - "Jinxing Fei" simplifies the transfer process for connecting flights, allowing transfers in as little as 20 minutes [5]. - "Xing Kuaixian" offers 12 air express lines for flexible and high-frequency flight operations [5]. - "Xing Changda" enables early check-in and baggage handling at three city terminals, ensuring seamless air-land transport [5]. Group 2: Commercial Experience - "Xing Xiansong" integrates urban life services into air travel, delivering goods to the boarding gate within 30 minutes and offering various member benefits [8]. - "Xing Liyu" explores the value of Daxing Airport's IP by launching exclusive cultural products for travelers [8]. Group 3: Cultural Experience - "Xing Yinshi" merges airport space with cultural elements, featuring a Chinese garden and a library for a unique aesthetic experience [10]. - The airport hosts a patriotic education exhibition and cultural performances, enriching the waiting time for passengers [10]. Group 4: Humanistic Care - "Xing Xin Xiang Yin" provides personalized services for passengers with special needs, including wheelchair assistance and tailored support [12]. - The airport offers a range of thoughtful services for different traveler groups, ensuring a warm and caring experience [12]. Group 5: Future Outlook - Daxing Airport plans to continue enhancing service experiences, aiming to respond to the public's aspirations for quality travel and showcase the strength of Chinese service brands [14].

《中国民航报》、中国民航网 记者张丰蘩 通讯员彭翠红、张玥莹 报道：4月21日，中国民用机场协 会、中国民航科学技术研究院与中国民航报社共同发布《2024年民用机场服务质量评价报告》，北京大 兴国际机场以综合得分第一的成绩，获评1000万以上量级"服务质量优秀机场"。这也是大兴机场连续第 四年获此成绩，充分体现了行业内外对大兴机场服务质量的高度认可和肯定。 据悉，2024年，1000万（含）以上量级机场评价维度涵盖旅客满意度、航空公司满意度、航班正常、投 诉管理和专业评审5个方面。大兴机场不断优化流程效率，迭代"兴享适程"服务品牌，升级服务体验， 深入践行真情服务理念，让服务更多元，体验更美好。2024年，大兴机场ACI旅客满意度已连续五年保 持满分，CAPSE满意度排名第一；并首获ACI总干事特别嘉奖，成为国内首家囊括ACI机场服务质量六 项大奖的机场，连续第五年蝉联最佳机场奖；蝉联CAPSE最佳机场、航司满意度最佳机场奖。 | 2024年度民用机场服务质量评价报告发布会 | | | --- | --- | | 1000万以上量级 服务质量优秀机场 (13家) | | | 北京大兴国际机场 成都双流国际机场 ...