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大兴机场“庆生” 925主题嘉年华暨“兴享适程”服务品牌焕新发布仪式举办
Zhong Guo Min Hang Wang· 2025-09-25 07:33
Core Viewpoint - The Daxing Airport is celebrating its sixth anniversary with the launch of the fifth 925 Theme Carnival, featuring various interactive activities and service brand upgrades to enhance passenger experience and engagement [1]. Group 1: Event Overview - The 925 Theme Carnival lasts for two days and involves over 70 participants, including domestic and international airlines, online travel agencies (OTAs), and tourism boards [1]. - The carnival features six innovative themes aimed at different passenger demographics, enhancing engagement and showcasing the airport's core advantages such as convenience and service quality [5]. Group 2: Activities and Promotions - Attendees can participate in various activities, learn about new airline routes and promotions, and enjoy cultural performances while having the chance to win travel-related prizes [5]. - Daxing Airport has partnered with major airlines and OTAs to offer exclusive ticket promotions covering popular domestic and international routes, catering to diverse travel needs [5]. Group 3: Service Brand Upgrades - The airport launched seven new service products, enhancing various travel scenarios including check-in, security, overnight stays, ground transportation, and international travel [11]. - Notable upgrades include flexible check-in options, expedited security processes, improved overnight service quality, and new transportation solutions for arriving passengers [11]. Group 4: Performance Metrics - Since its opening, Daxing Airport has served over 182 million passengers and handled more than 1.34 million flights, with 70 airlines operating at the facility [11]. - As of September 24, the airport has facilitated approximately 39.1 million passengers this year, reflecting an 8.05% increase compared to the same period last year [11].
大兴机场“兴享适程”入选国家级品牌案例
Zhong Guo Min Hang Wang· 2025-05-14 05:17
Core Viewpoint - Beijing Daxing International Airport's "Xingxiang Shicheng" service brand has been recognized as an excellent case in China's brand building, showcasing its innovative practices and expanding brand influence [1][3]. Group 1: Service Experience - Daxing Airport has focused on meeting the public's travel aspirations, aiming to provide a fulfilling travel experience since its operation five years ago [3]. - The "Xing e行" service allows passengers to pass through 17 checkpoints without showing a paper boarding pass, enabling seamless travel [5]. - "Xing box tracking" offers real-time luggage tracking at 34 points, making it as convenient as tracking a package [5]. - The "Xing yitong" service provides comprehensive travel information through the airport's app and WeChat mini-program [5]. - "Jinxing Fei" simplifies the transfer process for connecting flights, allowing transfers in as little as 20 minutes [5]. - "Xing Kuaixian" offers 12 air express lines for flexible and high-frequency flight operations [5]. - "Xing Changda" enables early check-in and baggage handling at three city terminals, ensuring seamless air-land transport [5]. Group 2: Commercial Experience - "Xing Xiansong" integrates urban life services into air travel, delivering goods to the boarding gate within 30 minutes and offering various member benefits [8]. - "Xing Liyu" explores the value of Daxing Airport's IP by launching exclusive cultural products for travelers [8]. Group 3: Cultural Experience - "Xing Yinshi" merges airport space with cultural elements, featuring a Chinese garden and a library for a unique aesthetic experience [10]. - The airport hosts a patriotic education exhibition and cultural performances, enriching the waiting time for passengers [10]. Group 4: Humanistic Care - "Xing Xin Xiang Yin" provides personalized services for passengers with special needs, including wheelchair assistance and tailored support [12]. - The airport offers a range of thoughtful services for different traveler groups, ensuring a warm and caring experience [12]. Group 5: Future Outlook - Daxing Airport plans to continue enhancing service experiences, aiming to respond to the public's aspirations for quality travel and showcase the strength of Chinese service brands [14].
大兴机场连续四年获评千万级服务质量优秀机场第一名
Zhong Guo Min Hang Wang· 2025-04-23 11:26
Core Insights - Beijing Daxing International Airport has been recognized as an "Excellent Service Quality Airport" for the fourth consecutive year, reflecting high industry and public recognition of its service quality [1][3] Summary by Categories Service Quality Evaluation - The 2024 evaluation for airports with over 10 million passengers includes five dimensions: passenger satisfaction, airline satisfaction, flight punctuality, complaint management, and professional review [3] - Daxing Airport achieved a perfect score in ACI passenger satisfaction for five consecutive years and ranked first in CAPSE satisfaction [3] Operational Efficiency - In 2024, Daxing Airport recorded a flight departure punctuality rate of 88.31% and a release punctuality rate of 92%, ranking first and second among 23 major coordinated airports in the country [4] - The airport operates over 220 flight routes, connecting more than 200 domestic and international destinations, enhancing travel options for passengers [4] Service Innovations - Daxing Airport has upgraded its international paperless service and enhanced security check efficiency, contributing to improved passenger flow [4] - The airport introduced a Wi-Fi login passport authentication method and established seven functional zones to cater to diverse needs of international travelers [5] Cultural and Commercial Integration - Daxing Airport promotes a blend of urban lifestyle services and aviation experiences, offering a variety of dining options and commercial services [8] - The airport features exhibitions and cultural performances, enhancing the travel experience and promoting Chinese culture [8] Accessibility and Special Services - Daxing Airport has received a three-star certification for its barrier-free environment and offers personalized services for elderly and disabled travelers [12] - The airport provides amenities such as sleep pods and 24-hour dining options to accommodate overnight and transit passengers [12]