兴享适程
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北京大兴机场年旅客吞吐量首次突破5000万人次
Bei Jing Shang Bao· 2025-12-07 04:53
C36 Cag B 22 f INTI JP a > 目前,大兴机场已入驻中外航空公司达70家,在运营航线近190条,通达国内外航点约180个,通航亚洲、欧洲、非洲等25个国家。今年以来,大兴机场新开 及恢复了卡萨布兰卡、斯里巴加湾、胡志明市、杜尚别、马斯喀特等国际航线,南航、东航、厦航、中联航在大兴机场已开通30余个国际通程航班,东航、 中联航已开通跨航司国际通程航班服务,可实现行李直挂、一票到底。截至11月,大兴机场国际中转旅客人数已达到84万,其中通程旅客人数占比高达 78%。 值得一提的是,今年初,大兴机场联合东航、南航和白云机场,在北京大兴至广州白云航线率先试点推出跨航司旅客自愿签转权益,旅客出行更加灵活、高 效;同时,推动东航、南航、亚航等4家航司实现6个国际及地区航班全流程无纸化出行,旅客平均出行时间缩短15—20分钟。 此外,在升级服务产品方面,今年9月,大兴机场"兴享适程"服务品牌焕新亮相,其中,登机口接送机服务进一步升级,已为近3000名旅客提供全程陪伴; 两条独立"易安检"通道投入使用,升级安检设备,过检效率提升40%,已累计服务旅客超64万人次。 北京商报讯(记者 吴其芸)12月7日, ...
大兴机场“兴享适程”入选国家级品牌案例
Zhong Guo Min Hang Wang· 2025-05-14 05:17
Core Viewpoint - Beijing Daxing International Airport's "Xingxiang Shicheng" service brand has been recognized as an excellent case in China's brand building, showcasing its innovative practices and expanding brand influence [1][3]. Group 1: Service Experience - Daxing Airport has focused on meeting the public's travel aspirations, aiming to provide a fulfilling travel experience since its operation five years ago [3]. - The "Xing e行" service allows passengers to pass through 17 checkpoints without showing a paper boarding pass, enabling seamless travel [5]. - "Xing box tracking" offers real-time luggage tracking at 34 points, making it as convenient as tracking a package [5]. - The "Xing yitong" service provides comprehensive travel information through the airport's app and WeChat mini-program [5]. - "Jinxing Fei" simplifies the transfer process for connecting flights, allowing transfers in as little as 20 minutes [5]. - "Xing Kuaixian" offers 12 air express lines for flexible and high-frequency flight operations [5]. - "Xing Changda" enables early check-in and baggage handling at three city terminals, ensuring seamless air-land transport [5]. Group 2: Commercial Experience - "Xing Xiansong" integrates urban life services into air travel, delivering goods to the boarding gate within 30 minutes and offering various member benefits [8]. - "Xing Liyu" explores the value of Daxing Airport's IP by launching exclusive cultural products for travelers [8]. Group 3: Cultural Experience - "Xing Yinshi" merges airport space with cultural elements, featuring a Chinese garden and a library for a unique aesthetic experience [10]. - The airport hosts a patriotic education exhibition and cultural performances, enriching the waiting time for passengers [10]. Group 4: Humanistic Care - "Xing Xin Xiang Yin" provides personalized services for passengers with special needs, including wheelchair assistance and tailored support [12]. - The airport offers a range of thoughtful services for different traveler groups, ensuring a warm and caring experience [12]. Group 5: Future Outlook - Daxing Airport plans to continue enhancing service experiences, aiming to respond to the public's aspirations for quality travel and showcase the strength of Chinese service brands [14].
大兴机场连续四年获评千万级服务质量优秀机场第一名
Zhong Guo Min Hang Wang· 2025-04-23 11:26
Core Insights - Beijing Daxing International Airport has been recognized as an "Excellent Service Quality Airport" for the fourth consecutive year, reflecting high industry and public recognition of its service quality [1][3] Summary by Categories Service Quality Evaluation - The 2024 evaluation for airports with over 10 million passengers includes five dimensions: passenger satisfaction, airline satisfaction, flight punctuality, complaint management, and professional review [3] - Daxing Airport achieved a perfect score in ACI passenger satisfaction for five consecutive years and ranked first in CAPSE satisfaction [3] Operational Efficiency - In 2024, Daxing Airport recorded a flight departure punctuality rate of 88.31% and a release punctuality rate of 92%, ranking first and second among 23 major coordinated airports in the country [4] - The airport operates over 220 flight routes, connecting more than 200 domestic and international destinations, enhancing travel options for passengers [4] Service Innovations - Daxing Airport has upgraded its international paperless service and enhanced security check efficiency, contributing to improved passenger flow [4] - The airport introduced a Wi-Fi login passport authentication method and established seven functional zones to cater to diverse needs of international travelers [5] Cultural and Commercial Integration - Daxing Airport promotes a blend of urban lifestyle services and aviation experiences, offering a variety of dining options and commercial services [8] - The airport features exhibitions and cultural performances, enhancing the travel experience and promoting Chinese culture [8] Accessibility and Special Services - Daxing Airport has received a three-star certification for its barrier-free environment and offers personalized services for elderly and disabled travelers [12] - The airport provides amenities such as sleep pods and 24-hour dining options to accommodate overnight and transit passengers [12]