Core Viewpoint - The article highlights the recognition of SANY Heavy Truck's "Kasheng Direct Service" as the "2025 Annual New Energy Heavy Truck Service Innovation Leading Brand," emphasizing its innovative service model and high user reputation [1][14]. Group 1: Service Innovation - SANY Heavy Truck's competitive advantage in the increasingly fierce new energy heavy truck market is attributed to both product performance and service innovation [6]. - The "Kasheng Direct Service" model integrates mobile parts warehouses, mobile service vehicles, and mobile service stations, allowing for synchronized responses to customer needs, significantly reducing after-sales repair cycles [8][10]. - This service model extends beyond vehicle maintenance to include driver training and operational management assistance, creating a comprehensive service lifecycle from purchase to operation [8]. Group 2: Response Efficiency - The "Kasheng Direct Service" focuses on rapid response, providing on-site service guarantees with a 5-minute response for faults, 30 minutes for general issues, and no overnight delays for major faults [10]. - By eliminating intermediaries, this model allows customer requests to reach the manufacturer directly, enhancing service efficiency and professionalism [10]. Group 3: Data-Driven Customization - SANY Heavy Truck utilizes a national customer operation backend data platform to offer customized and lifecycle service solutions tailored to different scenarios and working conditions [12]. - Direct feedback from customers to the manufacturer aids in product iteration and improvement, enhancing the overall user experience [12]. Group 4: Market Impact - The "Kasheng Direct Service" model represents a significant upgrade in after-sales service quality and a disruptive innovation in the service model for the new energy heavy truck market [14]. - This model fosters deep integration within the industry, providing a comprehensive ecosystem solution that empowers partners and the entire industry chain, aiming for a win-win ecological landscape [14]. - The recognition as a leading brand in service innovation underscores SANY Heavy Truck's leadership position in the new energy heavy truck sector and its commitment to high-quality industry development [14].

Core Viewpoint - The commercial vehicle industry is undergoing significant transformation towards electrification, intelligence, low carbon, and globalization, with a focus on innovation and development to identify market leaders by 2025 [1][7]. Group 1: Industry Trends and Developments - The 2025 Commercial Vehicle Annual Awards Ceremony was held in Beijing, aimed at promoting influential brands and products in the commercial vehicle sector [3][5]. - The industry is experiencing profound changes, with a consensus on green transformation across various segments, including heavy trucks, light trucks, and buses [7][16]. - The market is showing signs of recovery, with new energy commercial vehicles making significant advancements, while traditional internal combustion engine technologies are rapidly evolving [7][14]. Group 2: Award Highlights - The awards recognized outstanding brands and products across three categories: heavy trucks, light vehicles, and components, showcasing the industry's best practices and innovations [9][10]. - Notable awards included "2025 Annual New Energy Heavy Truck Service Innovation Leading Brand" awarded to SANY Heavy Truck and "2025 Annual First Recommended Reliable Electric Heavy Truck" awarded to Dongfeng Tianlong KL [10]. - The awards also highlighted the emergence of new players in the industry, including those focused on new energy and specialized components, contributing to a diverse competitive landscape [14][19]. Group 3: Future Directions - The awards aim to encourage innovation and collaboration among commercial vehicle manufacturers and component suppliers, fostering a sustainable development environment [24]. - The event emphasized the importance of continuous innovation and adaptability in maintaining market leadership and industry influence [15][16]. - Future award categories will align with industry trends, focusing on electric and intelligent vehicles, as well as key components essential for the industry's transformation [22][19].