Core Insights - The article presents the December complaint handling red and black list by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][13] - As of December 2025, the platform received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved [1][13] - The red and black lists categorize companies by industry and highlight recent consumer concerns, providing valuable references for consumers [1][13] Group 1: Complaint Trends - In December, there were nearly 790,000 valid complaints, indicating a significant volume of consumer grievances [1][13] - The complaints cover various sectors, including e-commerce, travel, and entertainment, showcasing widespread issues across industries [1][13] Group 2: Notable Complaints - Consumers reported delays and fraudulent activities related to silver bars purchased on Taobao, with ineffective customer service responses [2][14] - New Balance faced complaints regarding unjustified refusal of returns, with a reported complaint volume of 76 and a response rate of 0% [3][15] - Li Auto was criticized for failing to deliver vehicles as promised, resulting in the forfeiture of a 20,000 yuan vehicle scrapping subsidy for consumers [4][16] - Shenzhen Airlines received complaints about flight cancellations and changes without compensation, accumulating 4,916 complaints with a response rate of only 9.24% [5][17] - The game "Gold Shovel Battle" experienced a pricing loophole, allowing players to acquire high-value items at a fraction of the cost, leading to 191 complaints with a 0% response rate [6][18] - Agoda faced backlash for misleading room descriptions, with 39 complaints and a refusal to refund despite meeting conditions for a full refund [7][19] Group 3: Industry Red and Black Lists - The red and black lists for December highlight companies with the most complaints and commendable service across various sectors, including shared services, shopping platforms, travel, entertainment, and education [8][20][22] - Notable companies on the black list include Taobao, Shenzhen Airlines, and New Balance, while the red list features companies like Haier and Chengdu Ocean Travel [20][22]

黑猫投诉12月行业红黑榜单 共享服务 黑猫投诉 【下载黑猫投诉客户端】发布12月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反 映了企业在黑猫投诉平台的投诉处理解决情况。 截至2025年12月底，黑猫投诉平台累计收到消费者有效投诉近3195万件，企业回复近2475万件，投诉解 决近2099万件，其中12月有效投诉近79万件。 为了更加精准、及时的展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：Agoda标注城景房实际无窗拒不退款 本月有消费者反映，在Agoda预订标注"城景房"且配明窗图的房型，经与酒店核实实际为无窗房，系平 台信息误导，Agoda承诺酒店同意免责即退全款，该条件已达成，然而48小时后平台反悔拒绝退款，仅 愿补偿20%代金券。本月Agoda共收到投诉39件，回复率为0。 黑榜：光宇科斯特换电、智慧笑联、云马科技、小电科技、咻电、福建国曼智能科技、悦快闪充、南瓜 侠、人民出行、聚宝充 红榜：哈啰、怪兽充电、倍电、街电、搜电、松果电单车 购物平台 黑榜：淘宝商城、闲鱼、天猫、 ...