Core Insights - The event themed "Boosting Consumption and Quality Service Responsibility" was successfully held in Chengdu, focusing on consumer responsibility and service quality enhancement [1] - Nu Skin (如新) was awarded the "Customer Service Innovation Typical Case" and two of its customer service representatives were recognized as "Typical Customer Service Figures," highlighting the company's excellence in consumer rights protection and service innovation [1][5] Group 1: Consumer Rights and Service Innovation - Nu Skin has integrated consumer rights protection into its core business strategy, viewing it as both a legal obligation and a commitment to ESG principles [3] - The company employs a "6S Quality Measures" system throughout the product lifecycle to ensure high standards of quality and safety [3] - Nu Skin is set to launch the "Prysm iO" smart health management platform, utilizing advanced technologies to provide personalized health solutions [3] Group 2: Service Assurance and Customer Satisfaction - The company adheres to a "Customer-Centric" philosophy, offering a comprehensive after-sales service mechanism, including a 30-day no-reason return policy [4] - In 2023, Nu Skin achieved full online processing for after-sales services, with return and machine after-sales processing rates reaching 100% and over 90%, respectively [4] - The company emphasizes green and sustainable development throughout its supply chain, earning the "Waste-Free Factory" title for its innovative headquarters project [4] Group 3: Future Commitment and Contributions - The dual recognition of "Customer Service Innovation Typical Case" and "Typical Customer Service Figures" reflects Nu Skin's long-standing commitment to product innovation, quality assurance, and sustainable development [5] - The company aims to continue enhancing its productivity through technology and service excellence, contributing to a healthy consumption environment and the "Healthy China" initiative [5]