诞生于首批产业互联网浪潮，万师傅率先用共享模式改造传统家居行业，依托于互联网技术解决供需匹 配问题，引领家居服务行业迈入数智化时代。 家居商品具有刚需属性，纵使家具、家电等细分品类已经成为红海市场，其规模体量仍是庞大且难以预 估的。再加之，伴随着国民居住观念变迁和环保意识觉醒，"旧房翻新"、"局部改造"等焕新需求旺盛， 相对应地，家居服务市场可见一斑。 《2024家居服务行业洞察报告》显示，据测算，2024年家居服务行业市场规模达4025亿。行业周期的影 响下，增速虽有所下降，但仍保持稳定增长。尤其是叠加国家多项政策利好，"以旧换新"市场蓬发，以 安装、维修、拆旧、清洗、清运为代表的服务需求随之增长。 历经十余年发展，家居服务这一朝阳产业逐渐跑出"隐形冠军"。 据欧睿国际市场地位声明显示，万师傅系全国家居安装维修平台规模及市场占有率双第一。 同时，作为宜家官方唯一推荐服务平台，万师傅宜家NPS（顾客净推荐值）达92，曾荣膺艾媒金榜"中 国互联网家居售后服务平台排行榜TOP1"、搜狐焦点家居"中国家居服务首选品牌"、艾媒咨询"2024中 国年度用户体验最佳新消费品牌奖"等权威荣誉。 万师傅也是林氏家居、源氏木语 ...

Core Insights - The traditional home service industry suffers from issues such as information asymmetry, price opacity, inconsistent service quality, and lack of after-sales support, leading to a loss of consumer confidence [1] - The rise of internet home service platforms, exemplified by Wan Shifu, is addressing these challenges by leveraging digital technology to enhance service quality and transparency [1][4] - Wan Shifu has achieved significant scale, with over 400 million registered service providers and a service coverage rate of 99.8% across 297 cities and 2844 counties in China, equating to over one-third of households [1] Group 1: Service Quality Assurance - Wan Shifu's CEO, Tian Xiaozheng, introduced a "service demand pyramid" model, emphasizing the importance of safety, accessibility, certainty, and stability in home services [2] - The company has established industry standards for home service quality, ensuring service providers adhere to specific guidelines and undergo rigorous assessments [4] - A unique "master capacity map" allows for rapid matching of service providers to user requests, significantly improving service response times [6] Group 2: Customer Satisfaction and Brand Loyalty - Wan Shifu was awarded "Best Installation Platform Partner" at the 2025 Digital Logistics Center Cooperation Conference, highlighting its superior service quality and efficiency [7] - The company boasts a Net Promoter Score (NPS) of 92, far exceeding the industry average of 18.8, indicating high customer satisfaction [7] - Strategic partnerships with leading brands and platforms enhance Wan Shifu's service capabilities and customer experience [7] Group 3: Scale and Market Leadership - As of March 2025, Wan Shifu is recognized as the leading home installation and repair platform in terms of scale and market share [10] - The platform surpassed 1 billion cumulative service orders by April 2023, becoming the first in the industry to achieve this milestone [10][11] - Wan Shifu has received multiple accolades for its service quality, reinforcing its position as a trusted brand in the home service sector [11] Group 4: Continuous Improvement and Innovation - Wan Shifu conducts regular training for service providers to enhance their skills and service quality, particularly before peak shopping seasons [8] - The company actively engages with service providers through feedback sessions to refine platform rules and address employment challenges [9] - Wan Shifu's commitment to innovation and long-term goals aims to create a better home service ecosystem, focusing on both service quality and provider welfare [12]

Core Insights - The article highlights the transformation in the home services industry driven by consumer demand for high-quality and convenient home living, alongside businesses seeking efficiency and cost reduction through internet-based models [1][4] - The company "Wanshifu" has emerged as a leading player in the home installation and repair platform sector in China, recognized for its innovative approach to standardizing services and enhancing transparency [1][4] Industry Overview - The home services market is characterized by a large scale but low concentration, leading to issues such as information asymmetry and inconsistent service quality, often referred to as a "lemon market" [5][10] - The need for industry giants to provide standardized products is crucial to address these challenges, focusing on eliminating pain points like slow service delivery and unclear pricing [5][10] Company Positioning - Wanshifu, established in 2013, has utilized internet technology to deconstruct the "last mile" of home services, creating a standardized service process that enhances consumer trust [6][8] - The company has implemented a transparent pricing model across various service categories, addressing the issue of price opacity and ensuring predictable service delivery [8][9] Standardization Efforts - Wanshifu has actively participated in developing industry standards, contributing to multiple guidelines that enhance service quality and accountability across the home services sector [9][15] - The company has achieved recognition as the top-rated home after-sales service platform in China, reflecting its commitment to standardization and quality [9] Service Provider Development - The growth of service providers on the Wanshifu platform has been significant, with over 3.7 million registered service providers by February 2025, covering 99% of urban areas in China [10][11] - Wanshifu emphasizes the importance of professional education and skill certification for service providers, ensuring a high standard of service delivery [11][14] Ecosystem and Trust Building - The company has built a new ecosystem in the industry by focusing on standardization and mutual satisfaction between consumers and service providers, which is essential for long-term growth [15][16] - Wanshifu's partnerships with major brands like IKEA and its role as a preferred service platform highlight its influence and reputation in the home services market [16][19] Positive Feedback Loop - The company's approach has created a positive feedback loop, enhancing user experience and reducing customer acquisition costs while attracting more skilled service providers to the platform [19]