Group 1 - The core viewpoint of the article highlights the smooth operation of consumer rights protection during the holiday period, with a total of 9,184 complaints and 28,401 consultations received in the first three days of the holiday [1][3] - The market regulatory department has intensified enforcement and consumer rights services to ensure a safe and harmonious holiday for citizens [3] Group 2 - Online consumption complaints accounted for 89.5% of the total complaints, with issues primarily related to quality defects, discrepancies with promotions, order cancellations, and delivery delays [4] - Specific complaints included a case where a consumer received a product that did not match the advertised material [4] Group 3 - Complaints related to traditional holiday dining, such as New Year's Eve dinner orders, remained stable with 27 complaints reported, mainly concerning order disputes and delivery delays [5] - An example included a consumer who faced delays in receiving their ordered New Year's Eve meal from a chain supermarket [5] Group 4 - There was an increase in complaints related to green consumption, with 198 cases reported, reflecting a growing awareness of low-carbon and environmentally friendly practices [6] - Issues included shared consumption and violations of plastic restrictions, with a notable case involving a consumer unable to rent a camera for holiday photography [6] Group 5 - All reported complaints have been forwarded to the respective district market regulatory departments for investigation and resolution [7]

比示意图。上海市市场监管局图 投诉举报咨询占 （来源：劳动报） 转自：劳动报 2月17日，上海市市场监管局介绍，2026年春节长假前三日，市市场监管投诉举报系统共受理登记投诉举报9184件，解答各类咨询28401件，其中服装鞋帽、 食品、家居用品、通讯产品、化妆品、家用电器、计算机产品等诉求量居前。 线上消费诉求占比较高，服装鞋帽等诉求量相对集中。长假前三日，涉及线上消费诉求占投诉举报总量比重达89.5%，其中服装鞋帽、食品、化妆品等线上 购物纠纷相对集中，市民主要反映网购商品存在质量瑕疵、与宣传不符、在线订单被取消、促销承诺不兑现、商品配送不及时、售后服务不到位等方面问 题。如消费者陈女士称，其通过某电商平台购买一款羽绒服，收货后发现服装材质与宣传不符。 节令消费诉求相对平稳，涉及年夜饭订购、配送等问题。长假前三日，涉及年夜饭消费诉求27件（与去年长假前三日相比基本持平），主要反映年夜饭订购 纠纷、配送延迟、商家歇业、菜品欠佳等。如消费者张女士称，除夕夜在某连锁超市线上订购年夜饭餐食，商家迟迟不予配送。 绿色消费诉求有所增多，低碳环保理念持续增强。长假前三日，涉及绿色消费相关诉求198件，主要反映共享消费、 ...