长假前三日，本市市场监管领域公众诉求渠道保持畅通，消费者权益保护总体平稳有序。为保障市民群 众度过一个平安祥和的春节，市市场监管部门加大监管执法和维权服务力度，通过加强12315热线平台 值守、做好公众诉求咨询解答引导、完善一窗式话务转接和在线纠纷解决（ODR）机制、强化投诉举 报实时监测等，切实回应社会关切，助力营造假日良好消费环境。 二、线上消费诉求占比较高，服装鞋帽等诉求量相对集中 长假前三日，市市场监管投诉举报系统共受理登记投诉举报9184件，解答各类咨询28401件，其中服装 鞋帽、食品、家居用品、通讯产品、化妆品、家用电器、计算机产品等诉求量居前。 一、节日消费维权 【下载黑猫投诉客户端】畅通有序，诉求总量保持平稳态势 长假前三日，涉及年夜饭消费诉求27件（与去年长假前三日相比基本持平），主要反映年夜饭订购纠 纷、配送延迟、商家歇业、菜品欠佳等。如消费者张女士称，除夕夜在某连锁超市线上订购年夜饭餐 食，商家迟迟不予配送。 四、绿色消费诉求有所增多，低碳环保理念持续增强 长假前三日，涉及绿色消费相关诉求198件，主要反映共享消费、环保促销（以旧换新等）、环保商品 （新能源汽车、绿色食品等）、餐饮行业 ...

Core Viewpoint - The implementation plan aims to enhance the adaptability of consumer goods supply and demand, promoting consumption as a driver of economic growth by optimizing supply structures and creating new consumption scenarios [1][6]. Group 1: Supply and Demand Adaptability - The plan outlines 19 key tasks focusing on expanding new consumption, tapping into existing markets, and targeting niche markets [1][7]. - It emphasizes the importance of new technologies and innovative models in industries such as smart vehicles, smart home products, and consumer electronics [2][6]. Group 2: New Consumption Scenarios - The plan encourages the development of new consumption scenarios, including interest-based products like pet supplies and anime merchandise, while also promoting low-altitude tourism and automotive aftermarket services [4][6]. - It supports the establishment of flagship stores and new concept stores to enhance consumer experience and engagement [4][6]. Group 3: Targeted Product Development - The plan aims to enhance product offerings for specific demographics, including children and the elderly, by promoting high-quality, intelligent, and customized products [7][8]. - It encourages the development of health-related products and services, integrating traditional medicine with modern health management [3][7]. Group 4: Shared Consumption - The plan outlines directions for shared consumption, including the promotion of shared bicycles and other mobility solutions in public spaces [5][6]. - It emphasizes the need for quality certification systems for shared products to ensure safety and reliability [5][6].