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盛京银行以暖心服务诠释为民担当
Xin Lang Cai Jing· 2025-11-24 10:15
Core Viewpoint - The company emphasizes its commitment to enhancing financial services through innovative digital solutions and community-oriented initiatives, aligning with its "Party sent me" promise to serve the public effectively [1][4]. Group 1: Digital Transformation and Service Improvement - The company has focused on improving customer experience by streamlining business processes and enhancing digital capabilities, addressing pain points such as complex account opening procedures and long wait times [2]. - A new "one-stop" service for corporate account opening has been introduced, allowing businesses to fill out information and upload documents via mobile, significantly reducing the time required for account setup to just 20 minutes [2]. - The company aims to enhance its role in digital governance and the digital economy, particularly in areas like pension finance and services for new citizens, creating integrated "finance + life" service scenarios [2]. Group 2: Senior Citizen Services - The company has launched an innovative "online one-stop inheritance" service for deposit inheritance, addressing the challenges faced by elderly customers in managing their bank accounts and investments [3]. - This service, developed in collaboration with the Liaoning Provincial Notary Office, allows for the entire process of deposit inquiry, inheritance, notarization, and collection to be completed online, providing peace of mind for senior clients [3]. Group 3: Community Engagement and Accessibility - The company has implemented "door-to-door services" to assist special groups who may have difficulty accessing banking services, demonstrating a proactive approach to community needs [4]. - Examples include staff visiting elderly clients at home to assist with banking needs and providing education on fraud prevention, as well as facilitating the opening of salary accounts for migrant workers through dedicated services [4]. - The company integrates its "Party sent me" commitment into its service delivery, ensuring that financial services are accessible and responsive to the needs of the community [4].
支付机构加速海外掘金:PingPong、空中云汇等拿牌
Nan Fang Du Shi Bao· 2025-06-06 07:45
Core Insights - The cross-border payment market is experiencing significant developments, with PingPong becoming the first Chinese third-party payment institution to obtain payment licenses in Malaysia and the UAE [1][2] - Other payment institutions, such as Airwallex, LianLian Digital, and Yika, are also expanding their overseas licensing efforts, indicating a trend of accelerated overseas license acquisition in the industry [1][6] Group 1: PingPong's Expansion - PingPong has received the MSB license from the Central Bank of Malaysia, enabling it to provide compliant global payment solutions for local and global businesses, supporting transactions in Malaysian Ringgit and other major currencies [2] - The UAE payment license will allow PingPong to assist local businesses in global expansion and provide services such as account opening, local remittance, payment aggregation, local acquiring, and cross-border transfers [2][3] - As of now, PingPong has acquired over 60 payment licenses and permits across various regions, including China, Singapore, Malaysia, the US, Canada, the UK, the EU, and the UAE, covering key global trade areas [3] Group 2: Industry Trends - The acquisition of overseas licenses is viewed as an entry ticket, while operational licenses are considered the core competitive advantage for cross-border payment institutions [12] - The cost of applying for licenses varies significantly across regions, with the US MSB license having a low barrier to entry, while the Hong Kong MSO license can cost around 500,000 to 600,000 yuan [12][14] - Payment institutions face challenges from both international policies, such as the US's "reciprocal tariff" policy, and domestic compliance requirements, necessitating a focus on local service capabilities and efficient integration of cross-border RMB settlement with domestic payment scenarios [14]