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阳光人寿:橙意服务广覆盖,重点人群零距离
Qi Lu Wan Bao· 2025-09-25 07:20
在数字化浪潮奔涌向前的今天,金融服务正以前所未有的速度迭代升级。阳光人寿全面践行"以客户为中心"的价值导向,始终 关注并积极响应"一老一少一新"、残障及外籍人士等重点人群的真实需求,系统化推进服务升级与人文关怀,致力打造有温 度、无障碍、全覆盖的现代金融服务体系。 数字鸿沟巧跨越,智能适老有温度 暖心服务零距离,橙意相伴显真情 阳光人寿持续强化客服人员主动服务意识,为重点人群提供从引导至办结的"一站式"服务。面向老年及残障客户开设"爱心服 务区",配备老花镜、轮椅等便民设施,营造安全舒适的服务环境;针对外籍人士推出多语言服务支持,配备翻译软件、招募 志愿者成立翻译团队,有效提供现场或远程实时翻译,高效协助业务办理。在坚持传统与创新并行的基础上,通过"我家阳 光"APP、视频等多种方式提供远程支持。对于无法亲临网点的"关爱客户"优先启用视频办理,需要时提供上门服务,将金融关 怀送至客户身边。如阳光人寿咸阳中支客服人员得知客户王女士因照顾病患无法到柜面,主动携带设备上门办理满期金领取; 山东分公司自主设计制作《外国商务人士在华工作生活指引》,以清晰步骤和双语对照有效破解信息壁垒,切实提升外籍来华 人员金融服务体验 ...
用优质服务回馈客户信赖 阳光人寿2025年客户节火热进行中
Qi Lu Wan Bao· 2025-06-27 10:22
Core Viewpoint - The 2025 Customer Festival of Sunshine Life Insurance, themed "Walk into Heartfelt Sunshine, Feel Love and Responsibility," has launched a series of immersive service activities across the country since May 19, enhancing customer experience through both online and offline channels [1][16]. Group 1: Event Highlights - The opening ceremony of the Customer Festival revealed five exciting chapters, featuring family education experts who shared a touching growth story that embodies the theme of love and responsibility [2]. - The "My Sunshine" app has transformed into a digital experience hub, offering an AI-driven activity that allows users to revisit the company's 20-year development journey, alongside a comprehensive health management service in response to the national "Weight Management Year" initiative [4]. Group 2: Health Services - Sunshine Life Insurance has introduced the "Direct Access 30" medical management service, addressing critical health needs by providing nearly 10,000 customers with a robust health support system, which aims to tackle the challenges of accessing quality medical care [12]. - The "Direct Access 30" service focuses on 17 common malignant tumors and 4 severe cardiovascular diseases, connecting customers to a network of 45 top-tier hospitals across 17 major cities in China [13]. - This service extends benefits not only to the insured but also to their immediate family members, ensuring comprehensive health protection [14]. Group 3: Commitment to Customers - The annual Customer Festival serves as a platform to showcase the company's commitment to service and responsibility, allowing customers to experience the warmth of Sunshine Life Insurance and reinforcing the company's promise through initiatives like the "Direct Access 30" service [16][17].