高温季时，农行鹤壁分行更以"农情暖域"工会爱心驿站为阵地，推出"清凉补给站"，让环卫工人、快递 员、外卖配送员等群体在忙碌间隙，能快速驱散暑气、补充能量。 来源：环球网 "阴雨天有热茶雨伞，高温天有绿豆汤，累了还能在网点歇脚充电——农行的服务，比家人还贴心！"近 日，河南省平顶山汝州市的环卫工人李师傅，在农行营业网点喝完热茶水后，忍不住向身边同事夸赞。 这场让新市民频频点赞的温暖互动，源自河南农行8-9月在全省开展的"农情送爽 暖'新'同行"新市民主 题关怀服务月活动，从网点服务升级到金融知识守护，每一个细节都瞄准新市民的"急难愁盼"。 为破解户外劳动者"吃饭难、喝水难、休息难、充电难"的现实问题，河南农行已在全省1000余家物理网 点实现"农情暖域"暖心专区或"新市民关怀角"全覆盖。 走进任意一家网点专区，免费饮用水、饭菜加热设备、多接口手机充电插座、应急雨伞等便民设施一应 俱全。遇到持续阴雨天气，网点工作人员会主动递上热饮，把备用雨衣雨伞送到有需要的新市民手中。 除了硬件服务升级，河南农行更注重用"软实力"守护新市民的"钱袋子"。各营业网点不仅摆放着个人信 息保护、反非法集资、防范电信诈骗等主题的宣传折页 ...

济南，因泉而生，因泉而兴。在这座流淌着千年文脉的城市里，工商银行济南大观园支行用三十年的坚 守与创新，书写了一段金融服务品牌的传奇。从1994年率先在全国金融业推行微笑服务，到如今构建 起"智惠服务"生态体系；从"换两毛存一万"的温情故事，到"金融服务无间隙"的行业标杆；从十多人的 单一储蓄所到拥有近200名员工的服务大行，大观园支行的三十年，是中国金融业服务升级的生动缩 影，更培育出"敢为人先、从严求实、争优创佳、无私奉献"的大观精神。三十年来，60余项国家级、省 级荣誉在这里汇聚，两届党代表从这里走出，两万余人次的考察学习者在这里探寻服务密码。这座被誉 为"中国金融业优质文明服务发源地"的基层行，成为泉城济南一张闪亮的金融文化名片。 变革初期并非一帆风顺。有老员工不理解："我们是国家银行，还怕没人来存钱？"有客户不适应："你 们是不是有什么猫腻？"但支行领导班子坚定地站在改革前沿，通过"晨会学礼仪""岗位大练兵""服务明 星评选"等方式，一点点将服务意识植入员工心中。时任所主任说："金融是服务行业，客户才是我们的 衣食父母。今天我们多一分耐心，明天客户就多一分信任。" 这场始于大观园的服务革新，很快引起了 ...

] 一、破冰之举:微笑服务开启行业文明新篇 上世纪90年代的中国,正处在计划经济向社会主义市场经济转型加速深化的关键期。"门难进、脸难看、 事难办"是当时很多窗口单位的写照,老百姓对银行的敬畏远多于信任。 1994年的一天,一位家住西郊的老大爷拿着一张残破的两角钱走了好几家银行都遭到了冷落和拒绝,最后, 老大爷拖着疲惫的身子,抱着再试试的想法来到工商银行大观园储蓄所,该所副主任热情地接待了老大爷, 用二张崭新的一角钱,兑换了老大爷手中的残破币,老大爷非常高兴,连声说:"工行的服务就是好,有钱我就 存在大观园!"第二天,老大爷专程拿来1万元钱办理了5年期定期存款业务。从此,老大爷成为工商银行的 忠诚客户。这个带有传奇色彩的"换两毛存一万"的故事在业内外传为佳话,像一粒投入湖面的石子,悄然 掀起了一场金融业的服务革命。 大观园储蓄所随即在全国金融业率先推行"微笑服务"和"优质文明用语"规范,要求柜员接待客户时必须 起身微笑,使用"您好""请稍等""请问还有什么可以帮您"等礼貌用语；设立"委屈奖",鼓励员工耐心化解 客户不满；建立"首问负责制",确保客户问题有人管、有人办。这些现在看来习以为常的做法,在当时却 需要 ...

在数字化浪潮奔涌向前的今天，金融服务正以前所未有的速度迭代升级。阳光人寿全面践行"以客户为中心"的价值导向，始终 关注并积极响应"一老一少一新"、残障及外籍人士等重点人群的真实需求，系统化推进服务升级与人文关怀，致力打造有温 度、无障碍、全覆盖的现代金融服务体系。 数字鸿沟巧跨越，智能适老有温度 暖心服务零距离，橙意相伴显真情 阳光人寿持续强化客服人员主动服务意识，为重点人群提供从引导至办结的"一站式"服务。面向老年及残障客户开设"爱心服 务区"，配备老花镜、轮椅等便民设施，营造安全舒适的服务环境；针对外籍人士推出多语言服务支持，配备翻译软件、招募 志愿者成立翻译团队，有效提供现场或远程实时翻译，高效协助业务办理。在坚持传统与创新并行的基础上，通过"我家阳 光"APP、视频等多种方式提供远程支持。对于无法亲临网点的"关爱客户"优先启用视频办理，需要时提供上门服务，将金融关 怀送至客户身边。如阳光人寿咸阳中支客服人员得知客户王女士因照顾病患无法到柜面，主动携带设备上门办理满期金领取； 山东分公司自主设计制作《外国商务人士在华工作生活指引》，以清晰步骤和双语对照有效破解信息壁垒，切实提升外籍来华 人员金融服务体验 ...

Core Viewpoint - The release of the "Opinions" by the People's Bank of China and the Ministry of Agriculture and Rural Affairs aims to enhance financial services for rural reform and promote comprehensive rural revitalization, addressing existing challenges in the rural financial system and aligning with national policy directions [2][3]. Group 1: Background and Policy Direction - The establishment of a modern rural financial service system is accelerating, with a focus on inclusivity and intelligence, but challenges such as supply-demand imbalance and a lagging credit system remain [2]. - The "Opinions" align with the central government's requirements, providing a clear direction for financial services in agriculture and rural development [2]. Group 2: Key Areas of Focus - The "Opinions" emphasize five key areas: enhancing financial security for food production, consolidating financial support achievements, deepening financial services for rural industries, improving financial services for rural construction, and strengthening financial empowerment for rural governance [2][3]. - The priority on enhancing financial security for food production includes integrating credit with policies on prices, subsidies, and insurance to create a robust support ecosystem [3]. Group 3: Financial Support Mechanisms - The need for a monitoring system for rural revitalization loans is highlighted, focusing on various agricultural sectors to guide financial institutions in their investments [4]. - The "Opinions" advocate for innovative financing models for local specialties, requiring financial institutions to tailor their services to local agricultural needs [5]. Group 4: Financial Service Models - The "One Chain, One Policy" financial service model aims to enhance the resilience and stability of agricultural supply chains by focusing on financing needs of key industry clusters [6]. - Financial institutions are encouraged to establish a "white list" system for key enterprises to better identify and meet the financial needs of different agricultural sectors [6]. Group 5: Empowering Rural Governance - The integration of digital technology in financial services is emphasized, promoting new governance models that leverage credit scoring and digital tools to enhance rural governance [7]. - Financial institutions are urged to utilize digital technologies to optimize risk management and support the digital transformation of rural industries [7].

Group 1 - The "Guoshou 616" customer festival, organized by China Life Insurance Shenzhen Branch, marks its 19th edition, focusing on the dialogue between wisdom and wealth among private entrepreneurs and economists [1][3] - The event showcases the evolution of financial services from offline to online, emphasizing a comprehensive service matrix that caters to clients' needs throughout their life cycle [3][5] - The forum featured economist Ma Guangyuan, who discussed the new economic cycle in China and provided insights on investment, energy development, and cultural industries, receiving positive feedback from attendees [7][9] Group 2 - The event introduced new service channels such as "Enterprise WeChat," enhancing customer experience and convenience in accessing dedicated advisors [5][7] - Future activities will focus on themes of health, investment, culture, and art, aiming to create a unique service system that reflects Shenzhen's characteristics [7][9] - The festival is positioned as a continuous commitment to "financial for the people," with ongoing support and services extending beyond the event itself [9]

Group 1: Core Activities and Promotions - The "Let Beauty Happen" campaign by Postal Savings Bank of China aims to enhance service experience and provide diverse financial solutions starting from May 10 [2] - The campaign includes themed activities around debit cards, credit cards, mobile banking, digital RMB, and small loans to meet varied customer needs [2] - Customers can enjoy exclusive discounts, limited-time gifts, and thoughtful services during the campaign [2] Group 2: Customized Services - Postal Savings Bank offers customized debit cards that allow customers to print personal images, enhancing the payment experience [3] - The Mastercard debit card provides convenient and favorable cross-border payment experiences, with partnerships established with over 100,000 merchants in more than 50 countries [4] Group 3: Debit Card Promotions - The bank has launched a "First Binding Discount" campaign for debit card users, covering popular platforms like Douyin, JD.com, Pinduoduo, and Qunar [6][7] - Customers can enjoy a 5 yuan discount for their first binding on any of the mentioned platforms, applicable to various online payment scenarios [7] Group 4: Salary Card Services - The bank has introduced the "Salary Enjoy Series" of exclusive financial products for salary clients, including high-yield fixed deposits and flexible wealth management options [9][10] - The exclusive fixed deposit offers a maximum annual interest rate of 1.5%, ensuring capital protection [9] Group 5: Investment Products - Postal Savings Bank offers "Postal Gold" products with quality assurance and competitive pricing, catering to various investment and gifting needs [12] - The investment gold bars are priced at the base gold price plus 15 yuan per gram, with jewelry priced at a premium of 100-110 yuan per gram [12] Group 6: Fund Distribution Services - The bank's fund distribution service has improved, offering a wide range of fund products with low fees and quick transaction times [14] - The buying fee rate can be as low as 10%, and redemption for public funds is processed within one day [14] Group 7: Credit Services - The "Postal Enjoy Score" credit assessment system provides personalized financial benefits and service upgrades based on multi-dimensional credit evaluations [15] - Customers participating in the score assessment can receive loan rate discount coupons and enter surprise gift draws [16] Group 8: Digital Currency and Mobile Banking - Postal Savings Bank's digital RMB wallet offers discounts for retail purchases in pilot areas, enhancing the consumer experience [20] - The bank's mobile banking app has been upgraded to version 10.0, focusing on personalized and intelligent financial services [22] Group 9: Small Loan Services - The bank provides small loan services tailored for farmers, individual business owners, and small enterprises, with credit loans up to 3 million yuan and mortgage loans up to 10 million yuan [23] - The loan products are designed to meet customer needs with flexible repayment options [23]

4月9日晚间，宁波银行（002142）(002142.SZ)交出2024年年度业绩：公司总资产31,252.32亿元，比年 初增长15.25%，全年营业收入666.31亿元，同比增长8.19%，实现归属于母公司股东的净利润271.27亿 元，同比增长6.23%， 当下复杂多变的世界局势和经济环境下，面对宏观局势波动，宁波银行以稳健的营业收入、稳定的息差 水平，以及稳步提升的分红比例交出一份"稳健"和"韧性"的成绩单，更以严格的风险管控和优秀的资本 充足率水平，铸就了未来的长远发展，奠定了无限的增长潜力。 营收稳健提速盈利结构不断优化 年报数据显示，2024年，宁波银行营业收入666.31亿元，同比增长8.19%；其中，2024年，宁波银行实 现净利息收入47,993百万元，同比增长17.32%；非利息收入186.38亿元，同比下降9.87%，在营业收入 中占比为27.97%。 在营收保持较快增长的情况下，2024年宁波银行的利润增速较为稳定。2024年实现归属于母公司股东的 净利润271.27亿元，同比增长6.23%。 实现稳健的经营业绩，与银行的经营策略密切相关。在国内银行业，宁波银行因自身的特色经营成为城 ...

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