Core Viewpoint - The statement addresses the "refund not received" issue circulating online, categorizing it into two main types of problems related to refund information updates and payment channel failures [2] Group 1: Refund Information Issues - The first category of issues pertains to incomplete updates of refund information, which leads to user misunderstandings due to delays in displaying the refund process on the platform [2] - The second category involves a small number of orders showing "failed" refund status, primarily due to anomalies in users' bank cards or third-party payment tools, preventing refunds from being processed back to the original payment method [2] Group 2: Refund Process and User Guidance - The company emphasizes that every refund transaction is traceable, and users can check the status of their refunded funds, apologizing for any misunderstandings caused by inadequate or untimely information display [2] - Following the acquisition of Mobike, the company has opened a refund channel for Mobike users to return their deposits, reminding users that some have yet to apply for their deposit refunds through the Meituan app [2]

Core Viewpoint - Meituan has addressed user concerns regarding "refunds not received" by establishing a special customer service team to investigate and resolve the issues related to refund processes [2][3]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: incomplete updates on refund information and a small number of failed refunds due to issues with users' bank accounts or third-party payment tools [3]. - Meituan has clarified that all refund data is traceable, and users can check the status of their refunds. The company apologized for the misunderstanding caused by the inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has reminded users that after acquiring Mobike, it opened a channel for Mobike users to refund their deposits. Some users have yet to apply for their deposit refunds, and Meituan encourages them to do so through the Meituan app [3].

Core Viewpoint - Meituan has addressed user complaints regarding "refunds not received" by establishing a dedicated customer service team to investigate and resolve the issues related to refund processes and communication [3]. Group 1: Refund Issues - The main issues identified regarding refunds can be categorized into two types: incomplete updates on refund information and a small number of failed refund transactions due to user payment channel issues [3]. - Meituan clarified that the refund data is traceable, and users can check the status of their refunds. The company acknowledged that the misunderstanding was caused by inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has opened a channel for Mobike users to refund their deposits following the acquisition of Mobike, and it reminded users to apply for their deposit refunds through the Meituan app [3].