Core Viewpoint - Meituan is facing user complaints regarding delayed refunds for group purchase vouchers, leading to accusations of "false refunds" and prompting the company to take action to trace each order [1][2]. Group 1: Refund Issues - A significant number of users reported that their group purchase vouchers did not automatically refund as promised, with some orders showing "refund successful" or "under review" status while the funds did not reach their accounts [1]. - Meituan's customer service announced the establishment of a special team to address refund issues and has optimized the information display for refund processes, allowing users to check the status of refunds for orders placed after 2017 [2]. Group 2: Types of Refund Problems - The refund issues are categorized into two main types: 1. Delayed updates on the refund process information, causing user misunderstandings. The technical team has improved the display of refund information for orders after 2017, while users can inquire about historical orders before 2017 through customer service [2]. 2. A smaller number of cases where users' bank accounts or third-party payment tools encountered issues, preventing refunds from being processed back to the original payment method. In such cases, refunds will be credited to the user's Meituan balance, and the company will reach out to users with canceled or abnormal accounts to facilitate refunds [2].

Core Viewpoint - The statement addresses the "refund not received" issue circulating online, categorizing it into two main types of problems related to refund information updates and payment channel failures [2] Group 1: Refund Information Issues - The first category of issues pertains to incomplete updates of refund information, which leads to user misunderstandings due to delays in displaying the refund process on the platform [2] - The second category involves a small number of orders showing "failed" refund status, primarily due to anomalies in users' bank cards or third-party payment tools, preventing refunds from being processed back to the original payment method [2] Group 2: Refund Process and User Guidance - The company emphasizes that every refund transaction is traceable, and users can check the status of their refunded funds, apologizing for any misunderstandings caused by inadequate or untimely information display [2] - Following the acquisition of Mobike, the company has opened a refund channel for Mobike users to return their deposits, reminding users that some have yet to apply for their deposit refunds through the Meituan app [2]

Core Viewpoint - Meituan has addressed user concerns regarding "refunds not received" by establishing a special customer service team to investigate and resolve the issues related to refund processes [2][3]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: incomplete updates on refund information and a small number of failed refunds due to issues with users' bank accounts or third-party payment tools [3]. - Meituan has clarified that all refund data is traceable, and users can check the status of their refunds. The company apologized for the misunderstanding caused by the inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has reminded users that after acquiring Mobike, it opened a channel for Mobike users to refund their deposits. Some users have yet to apply for their deposit refunds, and Meituan encourages them to do so through the Meituan app [3].

Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for historical orders have not been credited back to their accounts. The company has responded by establishing a dedicated customer service team to address these issues and has made updates to improve the refund process [1][2]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings, while the other pertains to specific cases where refunds could not be processed back to the original payment method due to issues with the user's bank or payment tool [2][3]. - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently. For orders before 2017, users must contact customer service for inquiries [2]. Group 2: User Communication and Resolution - Meituan has addressed common user concerns, clarifying that delays in refund notifications are due to system updates, which have now been resolved. Users are encouraged to refresh their pages to see updated refund statuses [3]. - In cases where refunds are shown as "failed," the company explains that this is often due to issues with the user's payment method. Refunds will be redirected to the user's Meituan balance if the original payment route fails. Users can then request refunds to a new designated bank account or seek assistance from customer service [3].

Core Viewpoint - Recent reports indicate that users have been experiencing issues with refunds from Meituan, with some cases dating back as far as ten years, leading to significant public concern and scrutiny [1] Group 1: User Experiences - Multiple users have reported that their refunds have been stuck in a "refund in progress" status, with one user highlighting a specific case from 2015 where a refund of 295 yuan was never received [1] - Users have discovered that instead of being refunded to their original bank accounts, some funds were redirected to "Meituan Wallet" [1] Group 2: Company Response - In response to the growing complaints, Meituan's customer service team announced on August 24 that a special team has been established to address the refund issues and to trace the problematic orders [1] - The company has stated that it has resolved the delay in refund information and will assist users in tracking every concerned order [1]