北京商报讯（记者 吴其芸）12月12日，北京今冬初雪如约而至。由于初雪恰巧赶在工作日的最后一 天，本周末，北京市民赏冰玩雪的氛围瞬间引燃至高点。同程旅行平台上，"故宫博物院"和"北京环球 度假区"两大顶流景区搜索热度飙升。其中，"故宫"关键词搜索量环比前两日激增90%，"北京环球度假 区"关键词搜索量环比前两日涨超40%。 不过，因故宫博物院和北京环球度假区过于火爆，抢不到票的游客将目光转向同样适合赏雪景的景区， 由此带动一众历史古建筑以及公园景区的游览热度上涨。同程旅行数据显示，颐和园、圆明园、天坛公 园、雍和宫、景山公园、北海公园、八达岭长城等景区进入热门景区排行榜TOP10。 北京环球度假区本周六、周日门票预订热度攀升，环比上周也有超80%的增长。与此同时，本周末北京 环球度假区周边酒店预订热度上涨迅速，预订客群多以家庭亲子、年轻游客为主，有些游客已经错峰办 理入住。 截至目前，12月13日（周六）和12月14日（周日）故宫博物院门票均已售罄，同程旅行平台上，本周末 故宫深度游套餐、一日游产品等也随之走热，预订热度环比上周提升一倍以上。 ...

Group 1 - The core issue reported is a pricing error in the ticketing system of the Palace Museum, where full-price tickets were mistakenly listed at 0.02 yuan, and some exhibition tickets were shown as free [1] - The Palace Museum acknowledged the error was due to an upgrade issue in their ticketing app, which affected ticket types and prices from July 22 to July 28 [1] - The museum has committed to contacting affected customers to rectify the ticket orders and ensure visitor rights are protected, expressing apologies for the inconvenience caused [1]

Group 1 - The core issue was a pricing error in the Palace Museum's ticketing system, where full-price tickets were displayed at 0.02 yuan, leading to many tourists purchasing tickets at this incorrect price [1][4] - The Palace Museum issued an apology and explained that the error occurred during an upgrade of the ticketing mini-program, which affected ticket types and prices from July 22 to July 28 [1][4] - The museum has committed to contacting affected customers to rectify the orders and ensure their visiting rights are protected, expressing gratitude for the public's understanding [1][4] Group 2 - Many tourists reported successfully purchasing tickets at the erroneous price, but later found their orders were canceled, with refunds not yet processed [4] - The museum's customer service acknowledged the system malfunction and stated that they were investigating the issue [4]

新京报讯（记者张建林）7月22日凌晨，不少游客"薅"到了故宫博物院的羊毛。从购票系统进入后，游客发现，故 宫博物院的全价门票才0.02元，钟表馆、珍宝馆的票价也都是0.02元，相关展览的票价则是0元。 参观日期 不可订 余3392张 今天 明天 指定 周一 > 07月23日 07月22日 07月28日 日期 参观时间 余1807张 上午 下午 选择票种 7月22日凌晨，故宫博物院购票系统显示，全价门票0.02元，钟表馆、珍宝馆的票价也都是0.02元。社交平台截图 今天凌晨2点不到，陈先生（化名）用0.12元买了两个人的票，包括2张全价门票、2张钟表馆的票和2张珍宝馆的 票，剩下的展览门票均没花钱。"捡到便宜"的不只有陈先生，记者搜索相关社交平台发现，各地不少游客都在今 天凌晨买到了便宜票。 不过反常的是，有不少游客还能买到周一（7月28日）的票。有游客在社交平台留言，"高低得看看怎么个事儿， 就约周一。" 对此，故宫博物院回应，因购票小程序升级时出现异常，导致7月22日至7月28日的票额、票种、票价显示错误。 目前，小程序功能已恢复正常。将尽快与在异常时段内购票的观众联系，重新生成正确订单。 故宫表示，将尽快 ...