Core Insights - China Merchants Bank (CMB) is addressing the challenges of inclusive finance and technology finance by launching a comprehensive upgrade of its digital financial services for enterprises, focusing on AI integration to enhance service ecosystems and drive high-quality development in the real economy [1][2] Group 1: Inclusive Digitalization - CMB aims to break down barriers in service delivery by leveraging AI and digital technologies to provide inclusive financial solutions, focusing on reducing costs, difficulties, and filling gaps in service [3][4] - The bank offers free basic financial services for SMEs upon account opening, and products like "Science and Technology Loan" and "Enterprise Loan" are fully online without collateral requirements [4] - CMB has introduced tools like "Bill Scanning" to expedite processes, reducing the time for bill verification and loan disbursement to 3 minutes, significantly lowering the digitalization threshold for enterprises [4] Group 2: Intelligent Financial Services - CMB has developed a layered service matrix centered around "AI Assistant," providing tailored digital assistants for different roles within enterprises, enhancing operational efficiency [5] - The bank's online services have enabled enterprises to independently activate 2.5 million product functions, and the AI Assistant has served 70,000 clients since its launch [5] Group 3: Scenario-Based Financial Solutions - CMB is focusing on industry-specific and scenario-based financial services, particularly in the automotive sector, to meet the evolving financial needs of the supply chain [6][7] - The bank has created comprehensive financial solutions for the new energy vehicle industry, addressing the entire supply chain from manufacturers to end consumers [6] Group 4: Treasury Management - CMB has established a multi-tiered treasury management cloud system to support the diverse needs of group and global enterprises, introducing the "Smart Treasury" product to enhance service capabilities [8][9] - The bank's treasury services include global account management, payment factories, and risk management, addressing the challenges faced by enterprises operating internationally [9][10] Group 5: Service Capability Enhancement - CMB is enhancing its service capabilities across four dimensions: scenario-based, global, intelligent, and platform-based, to support enterprises in achieving operational excellence [9][10][11] - The bank is implementing a unified data platform to facilitate intelligent decision-making and risk management, ensuring real-time monitoring and response to anomalies [12] Group 6: Client-Centric Approach - CMB's service upgrade is driven by customer feedback, with over 13,000 effective suggestions from 180,000 clients contributing to continuous improvement [13] - The bank emphasizes the importance of technology and business collaboration, aiming to create exceptional customer experiences and contribute to the digital transformation of enterprises [13]

Core Insights - The core focus of the event was on upgrading corporate digital financial services through AI and technology, aiming to enhance the overall service ecosystem for enterprises and support high-quality development of the real economy [1] Group 1: Inclusive Digitalization - The bank aims to break down service barriers by integrating AI and digital technologies to provide inclusive financial solutions, addressing industry pain points such as cost, risk, and scale [2] - New digital tools for small and medium-sized enterprises (SMEs) include free basic financial services upon account opening and fully online processes for products like "Science and Technology Loan" and "Enterprise Loan," significantly reducing costs and difficulties for businesses [3] Group 2: Intelligent Financial Services - A layered service matrix centered around "AI Xiao Zhao" has been developed to provide tailored digital assistants for different roles within enterprises, enhancing operational efficiency and decision-making [4] - The bank's online services have enabled enterprises to independently activate 2.5 million product functions, with 300,000 letters of guarantee issued and 70,000 clients served by AI Xiao Zhao since its launch [4] Group 3: Scenario-Based Financial Solutions - The bank has introduced customized financial service solutions that integrate industry and scenario-specific needs, particularly in the automotive and consumer sectors, to enhance supply chain collaboration [5][6] - In the automotive sector, the bank offers comprehensive financial solutions that address the entire supply chain, including global fund management and innovative financing products for suppliers [5] Group 4: Treasury Management - The bank has established a multi-tiered treasury management cloud system to support the diverse needs of group and global operations, with a focus on scenario-based, global, intelligent, and platform capabilities [7] - The new "Smart Treasury" product enhances service capabilities across four dimensions, including scenario-based services, global operations, intelligent services, and platform support [8][9] Group 5: Operational Efficiency and Risk Management - The bank aims to improve operational efficiency through comprehensive account management, payment processing, and financial resource management, creating a unified governance ecosystem for all financial resources [10] - A unified data platform has been developed to support intelligent decision-making and risk management, ensuring real-time monitoring and response to anomalies [11] Group 6: Customer-Centric Approach - The service upgrade is driven by customer feedback, with over 13,000 effective suggestions received from 180,000 clients, highlighting the bank's commitment to listening to customer voices [12] - The bank emphasizes the importance of technology and business team collaboration, aiming to create an exceptional customer experience while contributing to the digital transformation of enterprises [12]