无成人陪伴儿童服务

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东航上新“陪伴服务” 覆盖全年龄段特殊旅客出行需求
Zhong Guo Min Hang Wang· 2025-09-24 10:04
《中国民航报》、中国民航网 记者胡夕姮 报道:自9月26日起,东航将正式推出"陪伴服务",以满足全 年龄段旅客的差异化出行需求,为其提供分层级、精准化的地面&空中陪伴支持。 此次升级首先提升了"无成人陪伴儿童"服务的保障能力。原先每个航班最多接收5名无成人陪伴儿童, 现可增至12名,其中5至8周岁的儿童不超过5名。旅客通过东航App、小程序或官网,即可进入"特殊出 行服务"专区,点击"无成人陪伴儿童",在购票时同步提交服务申请。为了增强服务的辨识度与温馨 感,东航同步推出新款"无成人陪伴儿童"专属马甲,采用高饱和度的活力橙色设计,既便于工作人员全 程照护,也为儿童旅客增添了旅途中的阳光氛围。 此次推出的"陪伴服务"服务分为两种类型:"始发站地面引导服务"涵盖值机、安检到登机的地面引导服 务;"全流程引导服务"则延伸至空中及到达站的引导服务,包括下机和行李提取等等。为便于识别,东 航为购买"全流程引导服务"的旅客特别设计了淡色系专属陪伴马甲。 据悉,"陪伴服务"将率先在上海虹桥、浦东,北京首都、大兴,以及昆明、合肥、青岛、济南等国内主 要机场推出。旅客可在申请页面查阅"陪伴服务须知"了解具体信息。 (本文图片均 ...
南航暑运累计承运无陪儿童超7.55万人次,同比增长61.73%
Bei Jing Shang Bao· 2025-08-19 07:10
今年7月,南航在广州白云国际机场累计保障进出港"小飞侠"1.54万人次。其中,7月5日—6日保障近 1900人次,同比比去年最高峰增长超23%。 北京商报讯(记者 关子辰 牛清妍)8月19日,北京商报记者从南航获悉,暑运以来(7月1日至8月17 日),南航"无成人陪伴儿童"(以下简称"无陪儿童")服务累计保障无陪儿童超7.55万人次,同比增长 61.73%。 此外,上海、沈阳、长春等地的无陪儿童出行量也增长明显。南航广州枢纽将迎来暑运第二波无陪儿童 保障高峰。 ...
湖北十堰武当山机场“五一”假期预计运输旅客2.5万人次
Zhong Guo Min Hang Wang· 2025-05-03 10:21
Group 1 - The core viewpoint of the article highlights the significant increase in passenger traffic at Wudangshan Airport during the May Day holiday, with a planned 242 flight operations and an expected passenger throughput of 25,000, representing a substantial year-on-year growth [1] - The peak travel day is anticipated to be the first day of the holiday, while the return peak is expected on the last two days (May 4 and 5), with daily passenger transport projected to exceed 6,000 [1] Group 2 - The passenger flow is primarily driven by tourism, focusing on family trips and young travelers, with popular routes to cities such as Beijing, Shanghai, Xiamen, Quanzhou, Guilin, and Lijiang [2] - Wudangshan Airport plans to dynamically adjust service personnel at key travel process nodes, particularly during peak times at check-in counters and security checkpoints, to ensure smooth travel for passengers and reduce waiting times [2] - The airport has introduced a unique service in collaboration with Tongcheng Travel, offering free AI photo opportunities for travelers, allowing them to take pictures with scenic backgrounds from the region, enhancing the travel experience [2] Group 3 - Wudangshan Airport is providing comprehensive guidance services for first-time travelers, including issuing a "first-time flyer" identification card and assisting with security checks and boarding [3] - Special services are available for elderly, weak, ill, disabled, pregnant travelers, and unaccompanied minors, with airport staff assisting in the process [3] - Important reminders regarding liquid items for security checks are provided, emphasizing that certain liquids are not allowed in carry-on luggage and must be checked in [3]