智能中转决策系统4.0
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东航《每一个世界都精彩》温暖上线,探索属于你的精彩
Hua Xia Shi Bao· 2025-08-27 09:53
Core Viewpoint - China Eastern Airlines has launched a short video titled "Every World is Wonderful," showcasing the unique travel experiences of three young travelers, emphasizing the airline's innovative services and cultural integration in its operations [1]. Group 1: International Strategy - The short film follows the travel stories of three young travelers, highlighting China Eastern Airlines' expansion into international markets by launching new routes to Milan, Geneva, Copenhagen, and Kumamoto, among others [2]. - By July 2025, the airline aims to operate 225 international and regional routes, covering over 37 countries and 86 international and regional destinations [2]. - In September, new direct flights will be launched from Shanghai Pudong to Barcelona, Vancouver, and Casablanca, with plans for a direct route from Shanghai to Buenos Aires to fill the gap in direct flights from China to South America [2]. Group 2: Technological Innovation - The short film features a young tech enthusiast interacting with the airline's smart robot, showcasing China Eastern Airlines' commitment to enhancing travel experiences through technology [3]. - Passengers can use the "Air-Ground Connectivity" system to access in-flight Wi-Fi, ensuring continuous internet access during flights [3]. - The "Airport Connection" service revolutionizes transit experiences, allowing passengers to transfer seamlessly without retrieving luggage or re-checking in, supported by the airline's new intelligent transfer decision system [3]. Group 3: Cultural and Tourism Integration - China Eastern Airlines is actively creating a cultural dissemination ecosystem through various initiatives, including the "Eastern Little Traveler Passport" and partnerships with cultural institutions like the Shanghai Museum [4]. - The airline has launched themed flights and events, such as the "Air Museum" and collaborations with cultural brands, to enhance the travel experience and promote cultural exchange [4]. - During the "Shanghai Summer" international consumption season, the airline distributed over 1 million discounted tickets and various travel passes to attract domestic and international tourists [4]. Group 4: Ecological Layout - China Eastern Airlines is deepening its "Aviation+" ecosystem by integrating various sectors, including sports, finance, and tourism, to enhance multi-modal transport products [5]. - The airline aims to connect cities and cultures, fostering a sense of community and shared experiences through its innovative and warm approach to air travel [5].
东航新一代智能中转决策系统 护航旅客枢纽中转
Zhong Guo Min Hang Wang· 2025-08-21 08:06
Core Insights - Eastern Airlines has launched its new "Intelligent Transfer Decision System 4.0," which aims to enhance the efficiency of passenger transfers by predicting potential connection risks and optimizing resource allocation through big data analysis [1][2] - The system provides a comprehensive visual monitoring of the entire transfer process, integrating flight dynamics, passenger itineraries, and luggage status, ensuring a seamless transfer experience for travelers [1] - In case of flight delays, the system can automatically generate optimal rebooking solutions and notify passengers in real-time, ensuring that their checked luggage is also transferred to the correct new flight [2] Group 1 - The system operates 24/7, acting as an "invisible guardian" for passengers, and utilizes air-ground interconnectivity technology to keep travelers informed even while in-flight [1] - It can handle over 200 flights daily at the main hub in Pudong, and during peak delays, it can manage over 600 flights simultaneously [2] - The system continuously optimizes its operations, improving accuracy and efficiency with increased usage [2] Group 2 - For overnight accommodations, the system can automatically match hotel resources and generate electronic vouchers for passengers affected by significant delays [2] - It assists ground service personnel in making precise decisions based on multi-dimensional data analysis, ensuring smooth connections for travelers [1][2] - The implementation of this system represents a significant advancement in the airline's operational capabilities, enhancing customer service and satisfaction [1][2]