Core Insights - The event "ECNL AI DAY 2025" marked a significant step for the company in its digital transformation journey, showcasing AI applications in the insurance sector [5][24] - The integration of AI is shifting from being a supplementary tool to becoming a core engine for high-quality development in the insurance industry [7][12] - The company aims to enhance operational efficiency and customer service through AI-driven solutions, emphasizing a transition from product-oriented to customer-oriented strategies [7][24] Group 1: Event Overview - The "ECNL AI DAY 2025" took place from December 16 to December 19, featuring an AI application exhibition and a themed sharing session [5] - The event included participation from industry experts, technology partners, and media representatives to discuss the future of AI in insurance [5][10] Group 2: AI Integration and Strategy - The company has established an AI computing platform in 2024, integrating various AI tools across sales, customer service, risk control, and software development [7] - A unified AI platform is set to launch in 2025, enabling intelligent scheduling of GPU resources and enhancing office efficiency through AI assistants and digital employees [7][12] Group 3: Expert Insights and Discussions - Industry experts provided insights on AI trends and the necessity for insurance companies to build autonomous AI technology stacks [8][10] - A roundtable forum discussed the core capabilities required for AI implementation in the insurance sector, emphasizing the need for collaboration and balancing technology with risk management [10][12] Group 4: Practical Applications and Innovations - The company showcased practical AI applications, including systems that enhance operational efficiency and customer experience in underwriting and claims processing [12][13] - The introduction of a digital employee named Edward, designed to assist staff with queries and access to company resources, represents a milestone in the company's digital transformation [13] Group 5: Future Outlook - The event concluded with a commitment to continue integrating technology, business, and organizational structures to create smarter and more efficient insurance services [24] - The industry is undergoing a profound transformation, moving towards a model that prioritizes customer needs and leverages AI for enhanced service delivery [24]

在保险行业数字化转型向智能化纵深发展的浪潮中，百年人寿以"启行工程"战略为指引，稳步踏上人工 智能创新之路。通过数智化筑基，从开发智能工具到打造全新服务模式，百年人寿正在从"搭建数字化 基础"迈向"深度用活智能化"，为行业智能化转型提供了鲜活样本。 智能双录：重构业务流程，实现全链路智能化 人工智能的深度应用，离不开人才与数据的双重支撑。在AI人才建设方面，百年人寿以"内外联动、三 层协同"的策略，构建从技术研发到实际应用的全面能力体系，持续推动保险服务的数智化升级。同 时，数据治理作为数智化升级的"隐形引擎"，百年人寿通过完善的数据生命周期管理，实现对客户信息 及业务数据的标准化整合与分级保护，构建统一、高质量的数据资产池，为AI模型训练提供可靠支 撑。借助智能监控机制，持续提升数据的准确性与完整性，从根源保障AI应用的可靠性，让客户享受 到更贴心、更安心的智能服务。 作为保险销售流程中的关键环节，双录工作曾因传统系统功能僵化、用户体验不佳而成为业务痛点。百 年人寿基于成熟组件自主研发了智能双录系统，深度融合AI技术，对传统双录流程进行了全链路的智 能化重构与升级。人员同框检测功能确保客户全程参与，投保信息 ...