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帮助餐饮人全场景接入AI时代,美团首次披露餐饮商家AI经营产品全图
Cai Jing Wang· 2025-10-17 05:42
Core Insights - Meituan showcased its LongCat AI model applications in the restaurant industry at the 8th Restaurant Industry Conference, introducing AI tools like "Kangaroo Advisor" and "Smart Steward" to assist restaurant operators in decision-making and operational efficiency [1][2] Group 1: AI Tools and Applications - The "Kangaroo Advisor" aims to help restaurant operators transition from experience-based to data-driven decision-making, addressing key pain points such as market analysis, site selection, menu development, and business operations [1][3] - During the testing phase, over a thousand restaurant brands and community shops participated, generating more than 100,000 reports [1] - The AI site selection tool within "Kangaroo Advisor" achieved an accuracy rate of 87%, significantly improving the success rate of opening new restaurants [3][5] Group 2: Real-World Impact - "Kangaroo Advisor" integrates real-time data on local consumption and market trends to create visual site evaluation reports, aiding merchants in making informed location choices [5] - The tool has successfully assisted brands like Yoshinoya in expanding their presence in Beijing by identifying high-potential business districts [5] - In menu development, "Kangaroo Advisor" provides suggestions based on consumer trends and preferences, allowing businesses to capture market hotspots early [6] Group 3: Smart Steward Functionality - The "Smart Steward" tool enhances daily restaurant operations by automating customer inquiries and providing real-time answers based on a knowledge base, improving efficiency and customer experience [7][9] - Over one million restaurants have adopted "Smart Steward," with more than 186,000 enabling AI reception capabilities [7] - The tool has led to a 21% increase in front-of-house efficiency by reducing the need for human intervention in customer inquiries [9] Group 4: User Experience and Business Growth - Restaurants using "Smart Steward" reported significant time savings, completing tasks in ten minutes that previously took a full day [11] - The AI tool has helped businesses like a hot pot restaurant improve customer interaction and operational efficiency, allowing staff to focus more on face-to-face communication [9] - The introduction of an AI ordering assistant has resulted in a 102% increase in daily visits for some restaurants, demonstrating the positive impact of AI on customer engagement and sales [12]
美团推出多款餐饮场景AI工具
Zhong Guo Jing Ying Bao· 2025-10-16 22:40
Core Insights - Meituan showcased its LongCat AI model applications in the restaurant industry at the 8th Restaurant Industry Conference, introducing AI tools like "Kangaroo Advisor" and "Smart Steward" for restaurant operators [1][3] Group 1: AI Tools for Restaurant Operators - The AI tools cover both dine-in and delivery scenarios, assisting merchants with customer service operations and business decision analysis [3] - The newly launched AI decision-making tool "Kangaroo Advisor" utilizes Meituan's self-developed LongCat model, providing support for market analysis, store location selection, menu development, and financial analysis, and is currently available for free to all industry merchants [3] - Meituan has developed a series of application tools aimed at enhancing efficiency across all restaurant operations, including "Smart Steward," which offers intelligent services for menu design, front-of-house reception, review responses, and customer flow analysis [3] Group 2: User-Focused AI Enhancements - Meituan also introduced an AI assistant for users, which connects with an "AI waiter" to recommend dishes and allows for direct redemption of group purchase vouchers, optimizing the entire dining experience for customers [3] - The company aims to make AI applications more aligned with the actual operational needs of restaurants, transforming high-barrier AI technology into accessible business tools for merchants [3]