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大消保筑基,金融为民见真章:广发银行济南分行以全流程守护绘就民生服务新图景
Qi Lu Wan Bao· 2025-09-19 12:20
2025 年 9 月 19 日,广发银行济南分行召开了消费者权益保护工作新闻发布会。 "同学们,遇到陌生人要你扫码领红包,千万不能点!"9月开学季,一堂别开生面的金融安全教育课在济南馆驿街小学举行,来自广发银行济南分行的专业 讲师与济南市公安局市中分局反诈骗中心的警官正结合"冒充客服退款""游戏账号诈骗"等学生群体高发案例,用情景演示、问答互动的方式讲解金融安全知 识——这堂生动的"金融安全第一课",正是该行践行"大消保"理念、深耕"金融为民"的鲜活注脚。 作为国寿集团成员单位,广发银行济南分行始终遵循"用心守护 放心托付"的消保理念,紧扣"金融为民、金融惠民、金融便民"核心目标,将"大消保"要求贯 穿业务全流程、渗透服务各环节。从机制建设到纠纷化解,从宣教创新到生态协同,该行正以多维度实践为金融消费者筑牢权益保护"防火墙",持续书写金 融服务民生的新篇章。 全流程渗透:构建多层级"大消保"管理体系 金融消保工作是一项长期、复杂的系统性工程,健全的消保管理体系是消保工作的基石。2024年6月,国家金融监管总局、人民银行、证监会三大金融监管 部门联合发布《关于金融消费者权益保护相关工作安排的公告》,标志着我国金 ...
消保“入心”,服务“走心”,广发银行济南分行“金融为民”守初心
Qi Lu Wan Bao· 2025-09-19 12:09
2025 年 9 月 19 日,广发银行济南分行召开了消费者权益保护工作新闻发布会。 消保工作融入全流程 金融消保工作是一项长期、复杂的系统性工程,健全的消保管理体系是消保工作的基石。2024年6月,国家金融监管总局、人民银行、证监会三大金融监管 部门联合发布《关于金融消费者权益保护相关工作安排的公告》,标志着我国金融消费者权益保护工作步入"大消保"时代的全新阶段。 面对"消保"新形势、新要求,"广发银行济南分行坚持党建引领,将消保工作提升纳入中央巡视反馈问题整改和分行'十四五'规划,并结合深入贯彻中央八项 规定精神学习教育,推进消保工作再上新台阶。"广发银行济南分行党委书记、行长李建元说。 据介绍,广发银行济南分行制定了落实国家金融监督管理总局山东监管局消保"三支箭"工作体系主体责任清单,细化了上到分行行长、下至基层员工等9个 层面的具体工作要求,真正实现将消保工作融入全员、全流程、全业务。 近期,为进一步提高员工专业能力和服务水平,广发银行济南分行还举办了"用心守护 放心托付"消保知识竞赛,通过现场答题、情景演练等多种模式,实 现全体干部员工以赛增智、以赛代训、以赛促干。 前中后三端协同发力 "同学们,遇 ...
让综合金融触手可及 广发银行为超亿客户解锁便捷新体验
Xin Hua Wang· 2025-08-12 06:13
Core Insights - Guangfa Bank's 2023 annual report highlights its role as a member of China Life Group, emphasizing its comprehensive financial advantages in supporting national strategies and the development of the real economy [1][2] Group 1: Support for National Strategies - Guangfa Bank actively supports major national strategies such as the Belt and Road Initiative and regional economic integration, providing a one-stop comprehensive financial service solution that includes insurance investment, bank credit, and bond underwriting [2] - By the end of 2023, the cumulative scale of cooperative financing under its comprehensive financial service model exceeded 520 billion yuan [2] Group 2: Rural Revitalization Initiatives - The bank enhances its "government-bank-insurance" collaboration to promote rural revitalization, introducing specialized products like "Rural Revitalization Loan" and "Huinong E-Loan" [3] - During the reporting period, Guangfa Bank introduced 35 insurance products to nearly 20,000 corporate clients, providing a comprehensive insurance service package [3] Group 3: Upgrading Product Services - As one of the first banks to obtain personal pension business qualifications, Guangfa Bank has served over one million personal pension clients, creating a unique advantage in comprehensive financial services for retirement [4] - The bank has developed a "dual loan and dual card" product service system, enhancing customer experience through innovative offerings like "Insurance Fund Trust 2.0" [4] Group 4: Collaboration with Insurance Institutions - Guangfa Bank leverages the synergy with China Life Group to provide specialized services to insurance institutions, including fund clearing and investment matching [5] - The bank has signed contracts with five new insurance companies, bringing the total to 38, significantly increasing transaction volume and deposit scale compared to the previous year [5]