2025 年 9 月 19 日，广发银行济南分行召开了消费者权益保护工作新闻发布会。 "同学们，遇到陌生人要你扫码领红包，千万不能点！"9月开学季，一堂别开生面的金融安全教育课在济南馆驿街小学举行，来自广发银行济南分行的专业 讲师与济南市公安局市中分局反诈骗中心的警官正结合"冒充客服退款""游戏账号诈骗"等学生群体高发案例，用情景演示、问答互动的方式讲解金融安全知 识——这堂生动的"金融安全第一课"，正是该行践行"大消保"理念、深耕"金融为民"的鲜活注脚。 作为国寿集团成员单位，广发银行济南分行始终遵循"用心守护 放心托付"的消保理念，紧扣"金融为民、金融惠民、金融便民"核心目标，将"大消保"要求贯 穿业务全流程、渗透服务各环节。从机制建设到纠纷化解，从宣教创新到生态协同，该行正以多维度实践为金融消费者筑牢权益保护"防火墙"，持续书写金 融服务民生的新篇章。 全流程渗透：构建多层级"大消保"管理体系 金融消保工作是一项长期、复杂的系统性工程，健全的消保管理体系是消保工作的基石。2024年6月，国家金融监管总局、人民银行、证监会三大金融监管 部门联合发布《关于金融消费者权益保护相关工作安排的公告》，标志着我国金 ...

2025 年 9 月 19 日，广发银行济南分行召开了消费者权益保护工作新闻发布会。 消保工作融入全流程 金融消保工作是一项长期、复杂的系统性工程，健全的消保管理体系是消保工作的基石。2024年6月，国家金融监管总局、人民银行、证监会三大金融监管 部门联合发布《关于金融消费者权益保护相关工作安排的公告》，标志着我国金融消费者权益保护工作步入"大消保"时代的全新阶段。 面对"消保"新形势、新要求，"广发银行济南分行坚持党建引领，将消保工作提升纳入中央巡视反馈问题整改和分行'十四五'规划，并结合深入贯彻中央八项 规定精神学习教育，推进消保工作再上新台阶。"广发银行济南分行党委书记、行长李建元说。 据介绍，广发银行济南分行制定了落实国家金融监督管理总局山东监管局消保"三支箭"工作体系主体责任清单，细化了上到分行行长、下至基层员工等9个 层面的具体工作要求，真正实现将消保工作融入全员、全流程、全业务。 近期，为进一步提高员工专业能力和服务水平，广发银行济南分行还举办了"用心守护 放心托付"消保知识竞赛，通过现场答题、情景演练等多种模式，实 现全体干部员工以赛增智、以赛代训、以赛促干。 前中后三端协同发力 "同学们，遇 ...

Core Viewpoint - Guangfa Bank leverages the synergy of its three major sectors: insurance, investment, and banking, to provide comprehensive financial services for technology enterprises, supporting technological innovation with financial backing [1] Group 1: Support for Entrepreneurship - Guangfa Bank aims to develop a modern industrial system represented by high-level technology, which can optimize economic structure and create high-quality jobs through entrepreneurship [2] - In 2022, Guangfa Bank launched the "Kechuang Huirong" comprehensive service plan to support high-tech enterprises, unicorns, and specialized small and medium-sized enterprises, offering customized financial products for different lifecycle stages [2][3] - The bank actively participated in the 11th China Innovation and Entrepreneurship Competition, providing financial support for various industries, including information technology, biomedicine, and new energy [2] Group 2: Tailored Financial Solutions - The "Kechuang Huirong" plan addresses the financial needs of technology enterprises at different stages, offering solutions such as microloans for seed and startup phases, specialized loans for growth stages, and comprehensive services for mature enterprises [3] - Guangfa Bank provides online financial services, including cash management and supply chain financing, to assist technology enterprises in daily operations [3] Group 3: Rapid Response to Financial Needs - Timely financial support is crucial for technology enterprises facing rapid industry changes; Guangfa Bank has successfully provided quick financing solutions to companies in need [4][5] - For instance, a wastewater treatment company received a loan of 9 million yuan to address urgent funding needs, demonstrating the bank's commitment to supporting small and medium-sized enterprises [4] Group 4: Comprehensive Financial Services - Guangfa Bank integrates resources from China Life Group to offer a one-stop financial service model, combining investment, banking, and insurance to enhance support for technology innovation [7] - The bank has successfully provided significant financial support to a leading solar technology company, demonstrating its ability to meet the diverse needs of technology enterprises [7] Group 5: Commitment to National Strategy - Guangfa Bank is dedicated to enhancing national strategic technological capabilities and improving enterprise innovation, continuously innovating its technology financial service system [8]

Core Viewpoint - The company has been committed to promoting inclusive finance as a national strategy for the past decade, focusing on supporting small and micro enterprises and rural revitalization, with significant loan balances and customer outreach in these areas [1]. Group 1: Financial Services for Small and Micro Enterprises - The company has developed a comprehensive suite of standardized financial products for small and micro enterprises, including "Tax-Bank Link," "Technology E-Loan," and "Specialized E-Loan," leveraging proprietary online risk control technology [2]. - The company has launched a flagship product "Mortgage Easy" aimed at achieving a loan scale of 100 billion for small and micro enterprises, alongside other products like "Quick Loan" and "Government Procurement Loan" [2]. - The company encourages regional branches to create localized financial products tailored to specific agricultural industry needs, such as specialized credit products for "Cantonese Chefs" and "South Guangdong Housekeeping" [2]. Group 2: Financial Services for Rural Revitalization - The company has established internal mechanisms to enhance financial services for rural revitalization, including the issuance of specific work plans and opinions to improve service quality [3]. - The company has actively increased credit support for rural revitalization through products like "Rural Revitalization Loan" and has developed mortgage services for land and forest rights [3]. - The company has received recognition for its contributions to rural revitalization, including the "Assisting Rural Revitalization Award" from People's Daily Online [3]. Group 3: Digital Transformation and Service Enhancement - The company is focused on advancing the digital transformation of inclusive finance, emphasizing the development of online products and enhancing digital service channels [3]. - The company aims to improve its service capabilities by adopting a "Credit+" comprehensive financial service model, ensuring customer-centric support for small and micro enterprises [4]. - The company is enhancing its service quality for specialized customer groups and key sectors, particularly in rural revitalization and industry transformation [4].