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将“无界”理念融入为民情怀,潘家园街道打造基层“朝阳服务”新标杆
Bei Jing Shang Bao· 2025-12-22 07:04
Core Viewpoint - The Panjiayuan Street has implemented the "boundaryless" concept in public services and grassroots governance, focusing on equal access to services and innovative reforms in government service delivery [1][3]. Group 1: Boundaryless Concept Implementation - The "boundaryless" concept has been extended from public services to grassroots governance, creating a new landmark for public services along the Third Ring Road [1]. - The Panjiayuan Street has successfully established a "no-wall museum" through the China Panjiayuan Cultural Industry Alliance, promoting the integration and revitalization of cultural resources [1]. Group 2: Service Equalization and Accessibility - The government service center has achieved service equalization, integrated processes, and scenario-based services, focusing on "all people, all areas, all times, and all processes" [1]. - The street has addressed the challenges of social security services by enabling cross-district handling of 41 high-frequency social security tasks, allowing residents to process these services with just their ID cards [3]. Group 3: 24-Hour Self-Service and Business Support - A 24-hour self-service area has been established to cater to the needs of working individuals and students, integrating over 400 high-frequency services for "self-service" [3]. - The street has collaborated with local human resources and social security departments to streamline 385 high-frequency business-related services, reducing costs for enterprises [3]. Group 4: Innovative Service Models - The traditional counter service has been replaced with an open "immersive service space," allowing staff to work collaboratively with citizens [6]. - The introduction of 10 comprehensive digital service islands has reduced processing times by 60% compared to traditional methods [6]. Group 5: Technology-Driven Employment Services - A digital employment guidance center named "Whale House" has been launched to provide tailored services for job seekers, linking industry needs with employment supply [8]. - The integration of AI systems and big data has enabled the creation of detailed "talent profiles" for job seekers, addressing the dual challenges of employment and recruitment [8]. Group 6: Continuous Support for New Employment Groups - The street has included new employment groups, such as delivery workers, in its service framework, providing 24-hour access to essential services [10]. - Initiatives like the "job map" and skills training programs have been implemented to ensure comprehensive support for new employment groups [10]. Group 7: Future Directions - The Panjiayuan Street aims to further develop the "boundaryless" service concept, enhancing the "Chaoyang Service" brand to improve the ease and satisfaction of public service access [10].
潘家园街道打造全区首个基层“朝阳服务”新标杆 破解百姓和企业急难愁盼
Bei Jing Shang Bao· 2025-12-18 07:38
Core Viewpoint - The Chaoyang District Panjiayuan Street has launched its first grassroots "Chaoyang Service" brand, focusing on equalization of services, integration of affairs, and unification of service scenarios to enhance public service efficiency and accessibility [1][11]. Group 1: Service Equalization - The street has utilized party building to address regional, temporal, and hierarchical barriers in service delivery, enabling equal access to services for more groups [2]. - A total of 41 high-frequency social security services can now be processed across districts, allowing residents to use only their ID cards for transactions, effectively removing geographical restrictions [2]. - A "24-hour self-service area" has been established to cater to the needs of working individuals and students, integrating 422 high-frequency services for round-the-clock access [2]. Group 2: Service Integration - The traditional counter service has been replaced with an open "immersive service space," allowing staff to collaborate closely with citizens, resulting in a 60% reduction in processing time compared to traditional methods [3]. - Six major service categories have been created, including policy consultation and social assistance, promoting data sharing across regions and departments [3]. - The introduction of a "reservation direct access code" allows citizens to book service times through public platforms, facilitating immediate and efficient service [3]. Group 3: Technology Empowerment - The street has established a comprehensive digital employment guidance center, "Whale House," to provide tailored services for job seekers by creating a regional human resources database [7]. - An AI matching system has been implemented to create "talent profiles" for job seekers, addressing the dual challenges of employment difficulties and labor shortages [7]. - New employment groups, such as delivery workers, are prioritized in service provision, with initiatives like a "job map" and skills training to ensure comprehensive support [7]. Group 4: Brand Development - The "Chaoyang Service" brand has shifted the focus of public services from merely being available to being user-friendly and enjoyable, leading to increased satisfaction among citizens [11]. - Future plans include the creation of "boundary-less communities" to further innovate services and enhance grassroots governance, ensuring that services are delivered where they are needed [11].