无界服务
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一封感谢信与一张招财卡背后的“无界服务”
Chang Sha Wan Bao· 2025-12-25 14:32
Core Insights - The article highlights the commitment of China Merchants Bank's Changsha branch to provide "extreme service" by focusing on the needs of foreign clients and optimizing processes to enhance customer experience [1][3] - Two service stories illustrate the bank's dedication to "service without boundaries and care without barriers," showcasing its international service capabilities [1][3] Group 1: Customer Experience - A foreign client from the Philippines, referred to as Xiao Y, received efficient and attentive service while opening a local bank account, which included English-language support and thorough guidance [1][2] - Xiao Y expressed gratitude through a heartfelt thank-you letter, reflecting both trust in the bank and the effectiveness of its international service [1][2] Group 2: Entrepreneurial Support - A Spanish entrepreneur, Mr. P, experienced anxiety due to language barriers when opening a personal savings account, but was reassured by the bank's staff who provided one-on-one assistance and thoughtful details like refreshments [2] - The bank presented Mr. P with a "Fortune Card," symbolizing good wishes for his entrepreneurial journey in China, which reinforced his confidence in starting a business [2][3] Group 3: Service Philosophy - The bank aims to bridge communication gaps through professional capabilities and attentive details, ensuring that financial services transcend language and cultural barriers [3] - China Merchants Bank is committed to continuing its customer-centric approach, providing robust and efficient financial support for foreign individuals pursuing their dreams in China [3]
将“无界”理念融入为民情怀,潘家园街道打造基层“朝阳服务”新标杆
Bei Jing Shang Bao· 2025-12-22 07:04
近年来,潘家园街道深入践行"以人民为中心"的发展思想,积极响应朝阳区打造全市 "无界公园" 的创新实践,从中汲取开放共享的理念并持续深 化拓展,将"无界"理念从公共服务领域延伸至基层治理的方方面面。从"无界公园"的开放共享,到中国·潘家园文化产业联盟成功打造"没有围墙的 博物馆",实现文化资源的无界融合与活化,再到如今聚焦政务服务的深度改革,"无界"已成为街道创新发展的重要理念。 在持续深化"无界"理念的基础上,近日,潘家园街道政务服务中心全面完成服务均等化、事务集成化与场景一体化建设,这一聚焦"全民、全域、 全时、全程"的基层"朝阳服务"品牌正式亮相。为解决群众与企业的急难愁盼,政务服务中心以"无界"理念为牵引,着力打破服务在人群、时空、 流程上的隐形壁垒与围墙,努力将中心打造成为三环路沿线公共服务的新地标。 无界服务:全域通办与全时自助 潘家园街道以党建为引领,精准破解服务中的地域、时间、层级"三重壁垒",推动服务均等化惠及更多群体。针对社保异地办理难题,街道主动 改革创新,率先实现社保卡办理、城乡养老参保、就业登记、医疗保险报销等41项高频社保业务全市跨区帮办代办,本市居民仅凭身份证即可办 理,彻底打破 ...