Core Insights - The article emphasizes the commitment of Urumqi Tianshan International Airport to enhance passenger experience by focusing on service quality and efficiency since its operational transition [1] Group 1: Service Quality Management - The airport aims to establish itself as a benchmark for international aviation services by prioritizing passenger needs and addressing key pain points in the travel process [1] - A series of refined, humanized, and intelligent service measures have been introduced to significantly improve service quality during the initial phase of the transition [1] Group 2: Convenience Service Innovations - The airport has restructured its convenience service system to address common passenger concerns such as "battery anxiety" and "rest needs," transitioning from mere functionality to enhanced experience [2] - A new charging network has been implemented with 15 multifunctional charging stations, accommodating up to 180 passengers simultaneously, supporting various electronic devices [2] - The seating areas at boarding gates have been upgraded to include Type-C and USB charging ports, allowing passengers to charge devices without searching for outlets [2] Group 3: Rest Area Development - The airport has introduced a "24-hour ecological rest area" designed to provide a quiet retreat for travelers, featuring natural elements and comfortable seating options [3] - The rest area is strategically located near essential facilities such as drinking fountains and restrooms, ensuring convenience for passengers [3] Group 4: Special Services Enhancement - The airport has prioritized the rights of special passengers, including those with disabilities and the elderly, by creating a "worry-free" travel experience through professional support and service innovation [4] - A new "borrow and return" model for wheelchairs has been introduced, allowing passengers to use wheelchairs without prior registration, enhancing dignity and convenience for those with mobility challenges [5] Group 5: Guidance System Upgrades - The airport has undertaken a comprehensive upgrade of its guidance system to improve travel efficiency, focusing on clear visibility and optimal experience [6] - New signage has been implemented to differentiate between transit processes for passengers with and without checked luggage, significantly improving transfer efficiency [7] - Plans to introduce electronic signage systems are underway, allowing real-time updates on flight information and passenger flow, enhancing the adaptability of guidance services [8] Group 6: Future Directions - The airport is committed to continuously improving service quality by focusing on passenger needs, enhancing service scenarios, and ensuring a safe, convenient, and comfortable travel experience [1]