服务升级

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广西假期文旅市场供给多元
Guang Xi Ri Bao· 2025-10-09 04:03
10月8日,记者从自治区文化和旅游厅获悉,今年国庆中秋假期,全区推出230余项文旅优惠措施、 500余项重点文旅活动,虽受汛情影响部分产品未能完全落地,但市场供给仍呈现多元特色,其中跨境 游、热门县域旅游等细分领域表现亮眼,研学游、赛事游、民俗游持续升温。 各地还推出"住宿+民族妆造""住宿+非遗手作"等融合产品,深受年轻游客青睐。玉林市万花楼的 非遗表演沉浸式动线,游客从"观光者"转变为"参与者";梧州市、贺州市举办2025"活力夜广西"嘉年华 主场活动,吸引大量游客参与,有效拉动夜间消费。 文化赋能,主题游品质更优。全区各地加强文化内涵与互动场景的融合,"家国明月"主题活动贯穿 始终,桂林市紧抓影视IP热度,央视热播剧《阵地》带火沉浸式历史体验产品,独秀峰王城、七星岩等 景区推出"跟着《阵地》打卡"活动,让游客在沉浸式体验中感受先辈家国情怀;贺州市黄姚古镇皮影戏 展演、河池仫佬石围古村中秋祭月节等民俗活动有序推进,让游客深度体验传统文化。 值得一提的是,双节长假期间,各地推动服务升级,免费开放公共停车位、延长博物馆等场馆开放 时间、在景区出口等设置服务点,提升游客体验感。尤其是针对汛情影响,多地文旅部门联 ...
小米服务焕新升级,全心守护新品体验
Zhong Guo Zhi Liang Xin Wen Wang· 2025-09-30 08:04
Group 1 - Xiaomi launched a series of service upgrades alongside the release of the Xiaomi 17 series, focusing on enhancing user experience and service commitments [1] - Users purchasing the Xiaomi 17 series during the initial sales period will receive exclusive service benefits, including a value of 898 yuan for the standard model and 1397 yuan for the Pro models, which include screen protection and repair services [1] - The MiCare worry-free version upgrade is available at a 50% discount for early buyers, offering comprehensive protection including multiple screen repairs and extended warranty [1] Group 2 - Xiaomi's home appliance services have been upgraded, with a focus on long-term user assurance, including a 10-year free warranty for air conditioning products installed after January 1, 2025 [1] - The smart service system for Mi Air Conditioners has achieved remote diagnosis and proactive alerts for common issues, assisting over 900,000 users with self-maintenance through the Mi Home App [2] - Xiaomi service emphasizes a user-centric approach, aiming to build long-term trust and continuously improve service offerings throughout the product lifecycle [2]
车险三省名片升级背后:平安产险的边界、初心和坚守
13个精算师· 2025-09-26 11:05
近日,平安在成都举办了一场热闹、欢乐而美好的活动,回馈广大车主客户。在"平安 车险三省名片发布暨车主客户嘉年华"上,知名演员、中国平安品牌挚友岳云鹏,脱口 秀演员庞博、唐香玉妙语连珠,奉上了一场又一场精彩的表演。现场超400位平安车险 客户的笑声一浪接一浪。 活动上,平安还向所有车主正式宣布 焕新 升 级" 车 险三 省 名 片 ", 重 磅推 出 " 三 免 全 包 办" "服务快好省"服务举措 ,构建全场景、全流程的客户服务体系,打造省心、省时、 又省钱的服务体验,守护车主出行每一程。这一刻,人们对美好生活向往被定格,一家 企业对客户需求响应也被共同见证。 在半年报致辞中,平安集团董事长马明哲如此定义2025年,"今年是平安战略推进最深 入、服务升级力度最大的一年。"平安车险三省名片焕新升级成为一个生动注脚:坚持 以客户为中心,聆听客户的心声,不断拓宽服务边界,不断提升服务体验,始终保持对 超预期用户体验的无限追求,树起一个又一个行业服务新标杆。 体验无止境: 超预期理赔体验的极致追求 在保险产品的全链路中,理赔是用户最在意的服务环节。而车险理赔是一个标准化程度 相对较高的细分领域。特别在数字化转型的背景 ...
行李直挂、四地免费住宿 厦航中转服务全面升级
Zhong Guo Min Hang Wang· 2025-09-19 08:32
《中国民航报》、中国民航网 记者郭瑛 通讯员高英发 报道:近日,商务旅客唐先生的一段经历,生动 展现了厦航中转服务的全面升级。唐先生从南京出发,搭乘厦航航班经厦门中转前往荷兰阿姆斯特丹。 以往,面对中转时繁琐的流程,他总是忧心忡忡。但这次,在南京办理值机手续时,他便惊喜地得知可 以将行李直挂到阿姆斯特丹,无需在厦门中转时取出再托运。不仅如此,由于他的中转时间符合要求, 还顺利申请到了厦航提供的免费中转酒店,在舒适的环境中好好休息了一晚,为后续的商务行程蓄满精 力。唐先生不禁感慨:"厦航这一系列服务,让中转不再麻烦,真是太贴心了!" (本文图片均由厦航提供) 除了免费住宿,厦航在中转休息、证件办理等方面的服务同样贴心。今年5月,厦航福州中转旅客休息 室完成升级,面积从120平方米拓展至430平方米,休息室内不仅有茶歇区,还设有健身区、按摩区与办 公区,实现"商务与休闲一站式满足"。值得一提的是,续程为国内航班的旅客无需二次安检,中转效率 提升50%以上。 针对出境旅客,厦航首创的"出境证件预审"服务更是解决了"证件不合规耽误行程"的麻烦。旅客搭乘厦 航航班经厦门或福州中转出境,可在航班起飞前7小时,通过厦航AP ...
长春机场以“吉式服务” 串起旅客心中美好的“吉林回忆”
Zhong Guo Min Hang Wang· 2025-09-17 06:13
在国际航班保障方面,为更好地满足外籍来华人员服务需求,充分展示城市良好形象,长春机场基于国 际航班航线构成以及旅客群体特征,与延吉机场展开交流学习,双方从航班信息获取,到旅客座位安 排;从护照签证查验,再到行李托运等一系列手续,精准分析服务升级机会点,并在总结以往国际航班 保障经验基础上,重点分享了真航空、德威航空、易斯达航空等多个国际航班的保障实践经验。与此同 时,鉴于文旅活动期间团队旅客数量较多的特点,长春机场依托ACDM系统,实时监控航班动态,并通 过在国内出发大厅设置团队旅客快速会合点,采取团队旅客值机服务前置方式,精准应对航班和客流高 峰,确保团队旅客与其他旅客错峰办理值机手续,告别以往团队旅客"找人难 等太久"的困扰。 (长春机场供图) 换位思考 做传递城市温度的"文明窗口" 学会换位思考,让每位旅客都能体面、顺畅出行——机场作为城市的重要窗口,其无障碍服务水平不仅 关系到旅客的出行体验,更体现着一个城市的文明程度和社会进步。 中国民航网 通讯员李恒、陈海涛 报道:机场,作为重要的公共空间与流动的社会窗口,不仅是旅客出 行的中转站,更是一座城市精神的生动载体。自年初起,长春机场持续深化"吉式服务" ...
沈丘:三维协同 助推优化营商环境取得新成效
Sou Hu Cai Jing· 2025-09-02 00:05
Core Viewpoint - The tax authority of Shenqiu County is focused on creating a better tax environment to support local economic development through innovative concepts, upgraded services, and transformed regulation [1]. Group 1: Concept Innovation - Shenqiu County Tax Bureau integrates refined service concepts into all aspects of tax work, innovating work mechanisms to ensure tax benefits reach market entities effectively [3]. - The bureau conducts tax-enterprise discussions and cloud-based research to understand the actual difficulties faced by businesses in policy implementation and business processing [3]. Group 2: Service Upgrade - The bureau is advancing the construction of a digital tax service system, establishing a professional interaction team for taxpayers [3]. - New services such as "cloud tax windows" and "cross-province handling" have been introduced, utilizing remote identity verification and real-time collaboration technologies to enable full online tax processing [3]. Group 3: Regulatory Transformation - A differentiated dynamic regulatory model is being implemented, with "green channel" management for A-level credit taxpayers and targeted regulation for high-risk enterprises [3]. - A one-stop platform for tax-related disputes has been established, improving the efficiency of dispute resolution by 60% through pre-mediation, professional hearings, and joint consultations [3]. Group 4: Future Directions - The Shenqiu County Tax Bureau aims to continue enhancing its functions with higher standards, more practical measures, and stricter requirements to further optimize the business environment [3].
沪指突破3800点,券商竞争从价格战转向服务升级
Mei Ri Jing Ji Xin Wen· 2025-08-24 12:48
Group 1 - The A-share market has seen a significant increase in investor activity, with the Shanghai Composite Index breaking the 3800-point mark, although not reaching the explosive levels seen in late 2024 [1] - New account openings and inquiries at brokerage firms have increased by approximately 20%, with daily stock fund trading volume rising by 20% in July compared to June, and a further 12% increase from July to the first half of August [1] - Competition among brokerages is intensifying, shifting from price wars to a focus on enhancing service quality, as evidenced by discussions on commission rates and margin financing interest rates [1] Group 2 - Online services have become a priority for brokerages, with AI technology being leveraged to improve service efficiency and user experience, as seen in the upgrade of the Guangfa Securities app to provide proactive, 24/7 investment assistance [2] - Guojin Securities has introduced an investment style assessment tool during the "8.18" financial festival, utilizing AI to match users with suitable investment tools based on their preferences, thereby reducing decision-making costs [3] - The launch of the Sci-Tech Innovation Board's growth tier has prompted brokerages like Ping An Securities to rapidly develop online functionalities to facilitate trading, completing system upgrades ahead of schedule [4] Group 3 - Despite the rise of online services, offline interactions remain crucial, with a 20% increase in customer visits and a 30% rise in business inquiries at Ping An Securities' branches [6] - Brokerages are increasing personnel to manage the surge in customer service demands, particularly for older clients who require in-person assistance for complex transactions [6] - The current bull market has led to a shift in brokerage services, with a focus on timely information delivery and investment advice, utilizing platforms like WeChat for communication [7] Group 4 - The ongoing bull market in the A-share market has made service upgrades a key driver of market development, with brokerages adapting to meet the diverse needs of investors through both online and offline channels [8] - The competition among brokerages is expected to intensify, with those that can accurately understand investor needs and innovate service models likely to stand out in the market [8]
银行全面“反内卷”
21世纪经济报道· 2025-08-22 23:55
Core Viewpoint - The banking industry's "anti-involution" movement aims to transition from a focus on scale and price competition to a model centered on value creation and service differentiation, ultimately promoting sustainable development in the sector [1][2][17]. Summary by Sections Current Challenges in the Banking Industry - The banking sector is facing a "trilemma" where it must balance the need to lower interest rates for the real economy, the limited growth in market demand, and the pressure to expand scale to maintain competitiveness [1][2]. - The term "involution" was first used by the People's Bank of China in 2024 to describe the severe competition in the banking sector, leading to a rapid decline in loan rates while deposit rates remain stagnant [3][11]. Key Areas of Focus for "Anti-Involution" - The regulatory focus is on curbing irrational price competition, which has led to unsustainable practices such as excessive discounting and high returns to attract customers [2][5]. - Specific actions include prohibiting banks from using gifts or excessive incentives to attract deposits, as well as regulating loan pricing to ensure it reflects actual costs and risks [6][7]. Root Causes of Involution - The core issue stems from a structural imbalance in the banking sector, where banks are overly focused on scale and market share, often at the expense of service quality [10][11]. - The average net interest margin for commercial banks has declined to 1.42% as of Q2 2025, indicating a shrinking profit margin and increasing pressure on banks to compete on price [11][12]. Strategies for Breaking the Cycle - Regulatory measures are being implemented to reshape the competitive landscape, including self-regulatory agreements and guidelines to prevent harmful competition [18][19]. - Banks are encouraged to enhance their service offerings and differentiate themselves through specialized and personalized financial services, moving away from a one-size-fits-all approach [20][21]. Future Directions - The banking industry is urged to adopt a multi-layered service model that includes basic, professional, and specialized services to escape the price war trap [20]. - Emphasis is placed on improving service capabilities and creating value through tailored financial solutions that meet the diverse needs of clients [21].
新华保险滨州中支:三大领域着力打造全新服务模式,提升客户体验
Qi Lu Wan Bao Wang· 2025-08-22 09:20
Core Insights - The company is focusing on customer-centric service models that cover the entire lifecycle and meet diverse living needs, enhancing customer experience [1][2] Customer Rights System - The "Xinhua Zunrui" service rights system integrates five categories and 18 services, providing a comprehensive rights protection network for customers [1] - Health services range from basic health check-ups to daily health management, major illness treatment assistance, and international medical assistance, covering the entire health service lifecycle [1] - By mid-August, the company organized free high-end health check-ups for 50 "Xinhua Zunrui" customers, receiving high recognition for its professional services [1] Health and Wellness Sector - The company aims to build a leading quality community ecosystem in the health and wellness sector, with 35 quality health and wellness communities across 26 cities by July 2025, positioning itself as a leader in the insurance industry [2] - The "Wanwu Sheng Yifuyuan" community meets various elderly care needs, recognized as a "National Smart Health Elderly Care Demonstration Base" [2] Travel and Living Sector - The "Xinhua Yue" product line has expanded to 36 projects across 31 cities, offering diverse options such as seaside resorts, mountain wellness, and urban cultural experiences [2] - The projects utilize a seasonal migration model, allowing customers to choose suitable living environments based on seasonal changes, promoting a lifestyle of "living freely and enjoying life" [2] Future Directions - The company plans to enhance service offerings from mere rights protection to comprehensive lifestyle empowerment through collaboration across three key areas, contributing positively to service upgrades in the insurance industry [2]
喜相逢集团(02473.HK)上半年利润增长15.9%至2260万元 持续推进渠道下沉与服务升级双轮驱动战略
Ge Long Hui· 2025-08-20 09:02
Group 1 - The company reported a revenue of RMB 769 million for the six months ending June 30, 2025, representing a year-on-year increase of 16.8% [1] - Gross profit reached RMB 231 million, up 10.3% year-on-year, while profit amounted to RMB 22.6 million, reflecting a 15.9% increase [1] - The automotive retail and financing business generated revenue of RMB 607 million, a growth of 7.2% year-on-year, and automotive-related business revenue was RMB 103.6 million, increasing by 16.6% [1] Group 2 - The company has been implementing a dual strategy of channel expansion and service upgrade, increasing its sales network from 89 to 110 locations by June 30, 2025 [2] - The company added 19 self-operated service points in East and South China to enhance its ride-hailing service network amid regulatory changes [2] - A strategic partnership with Tuhu Car Maintenance has been deepened, resulting in over 7,000 cooperative service points to provide customers with a more convenient and high-quality automotive maintenance experience [2]