Core Insights - The Ministry of Industry and Information Technology of China released a report on the quality of telecommunications services for the third quarter of 2025, highlighting the implementation of the "Second Number Renewal" service, which has covered over 230 mainstream applications and processed more than 260 million unbinding requests, serving over 4.3 million users [1][2] Group 1: Second Number Renewal Service - The "Second Number" refers to phone numbers that have been recycled by telecom operators after being inactive for over 90 days, aimed at optimizing limited number resources [1] - The service allows users to unbind their historical accounts with a single click, reducing risks for new users who might face issues like account registration failures or receiving unwanted messages [1] Group 2: User Protection and Complaints - The Ministry has intensified efforts to promote "Do Not Disturb" services, providing protection to 1.26 billion users based on their preferences [1] - In the third quarter, 42.1% of user complaints were related to service disputes, 37.3% to tariff disputes, and 10.1% to marketing issues [1] Group 3: Mobile Application Complaints - Among complaints regarding problematic mobile applications, 49.7% were related to cybersecurity issues, 29.6% to personal information and permissions, and 20.7% to information security [2] - The China Internet Association, in collaboration with app stores and security testing firms, has taken action to remove 142 problematic mobile applications [2]

Core Viewpoint - Shandong Unicom emphasizes customer interaction through monthly "Unicom Customer Day" events, enhancing service quality and product offerings to meet customer needs [1][8] Group 1: Customer Engagement Activities - The "Unicom Customer Day" in July focused on "Integrating New Ecosystems," featuring local activities that highlight Unicom's services and products [1] - The summer promotion included a "National Subsidy + Unicom Subsidy for Mobile Phone Purchase" campaign, catering to increased demand from parents buying phones for their children [2] Group 2: Service Quality Improvement - The "General Manager's Practical Action" initiative aims to enhance network quality and customer service, addressing key areas such as network reliability and user-friendly services [4] - Customers reported improved call quality in specific locations, indicating successful implementation of network enhancements [4] Group 3: Community and Cross-Industry Collaboration - Shandong Unicom is expanding its service offerings through partnerships with local businesses, providing diverse services such as health check-ups and fraud prevention education [6] - The company is committed to creating a multi-faceted service ecosystem that extends beyond telecommunications to meet broader community needs [6] Group 4: Future Plans - The company plans to continue the "General Manager's Practical Action" initiative, focusing on innovative service models and quality improvements to align with customer expectations [8]