Core Insights - The Ministry of Industry and Information Technology has released the telecommunications service quality report for Q3 2025, focusing on key work areas, user complaints, and service requirements [1] Group 1: Telecommunications Service Quality - A third-party organization conducted tests on customer service hotlines of major internet companies, revealing that Sogou Browser and Dida Chuxing did not provide human customer service, while iQIYI, Zhuanzhuan, and Sohu News had unreachable human customer service [1] - The ministry has urged these companies to rectify the issues and improve their service capabilities [1] Group 2: User Complaints - In Q3 2025, complaints regarding poor mobile applications showed that 49.7% were related to cybersecurity issues, 29.6% involved personal information and permissions, and 20.7% were about information security [1] - The China Internet Association, in collaboration with app stores and security testing firms, has taken action to remove 142 problematic mobile applications [1]

在专项整治非应邀商业电子信息方面，工业和信息化部深入推进清理整治营销电话扰民专项行动， 组织清理网络违规外呼软硬件推广信息51万条，关停违规语音专线7804条，依法责令整改、督办、处罚 违规企业228家次。加大"来电来信免打扰"服务推广力度，依据用户意愿累计为12.6亿用户提供防护服 务。 据介绍，第三季度，工业和信息化部推进电信业务"明白办、放心用"行动，指导基础电信企业精简 优化资费套餐，在售资费公示率达到99%以上；统一电话营销号码，基本建成业务订购集中鉴权核验平 台，确保用户知情同意；实现流量超套和业务续订通过短信、电话等方式及时提醒。推广"二次号码焕 新"服务，深入推进一键解绑历史互联网应用账号工作，目前已覆盖230余款主流应用，处理解绑申请超 2.6亿次，累计服务用户超430万人。 在引导APP规范发展方面，工业和信息化部组织发布《移动互联网应用服务用户权益保护合规管理 指南》，引导企业提升经营服务合规意识和服务水平。组织制定《移动互联网应用程序（APP）最小必 要申请使用权限》系列标准，指导手机终端企业实现相册、文件、联系人、短信等按需动态授权，确保 APP只能访问用户指定的内容，更好保护用户隐 ...

Core Insights - The Ministry of Industry and Information Technology of China released a report on the quality of telecommunications services for the third quarter of 2025, highlighting the implementation of the "Second Number Renewal" service, which has covered over 230 mainstream applications and processed more than 260 million unbinding requests, serving over 4.3 million users [1][2] Group 1: Second Number Renewal Service - The "Second Number" refers to phone numbers that have been recycled by telecom operators after being inactive for over 90 days, aimed at optimizing limited number resources [1] - The service allows users to unbind their historical accounts with a single click, reducing risks for new users who might face issues like account registration failures or receiving unwanted messages [1] Group 2: User Protection and Complaints - The Ministry has intensified efforts to promote "Do Not Disturb" services, providing protection to 1.26 billion users based on their preferences [1] - In the third quarter, 42.1% of user complaints were related to service disputes, 37.3% to tariff disputes, and 10.1% to marketing issues [1] Group 3: Mobile Application Complaints - Among complaints regarding problematic mobile applications, 49.7% were related to cybersecurity issues, 29.6% to personal information and permissions, and 20.7% to information security [2] - The China Internet Association, in collaboration with app stores and security testing firms, has taken action to remove 142 problematic mobile applications [2]

Core Insights - The Ministry of Industry and Information Technology (MIIT) of China announced the telecom service quality report for Q3 2025, highlighting the "Second Number Renewal" initiative which has covered over 230 mainstream applications and processed more than 260 million unbinding requests, serving over 4.3 million users [1] Group 1: Second Number Renewal Initiative - The "Second Number" refers to phone numbers recycled by telecom operators after being inactive for over 90 days, aimed at optimizing limited number resources [1] - The MIIT is promoting a service that allows users to unbind their historical accounts with a single click, in collaboration with telecom operators and internet platforms [1] Group 2: User Protection and Complaints - The MIIT has intensified efforts to combat unsolicited commercial electronic information, providing protective services to 1.26 billion users based on their preferences [1] - In Q3 2025, 42.1% of telecom user complaints were related to service disputes, 37.3% to tariff disputes, and 10.1% to marketing issues [1] Group 3: Mobile Application Complaints - Among complaints regarding problematic mobile applications, 49.7% were related to cybersecurity issues, 29.6% to personal information and permissions, and 20.7% to information security [2] - The China Internet Association, in collaboration with app stores and security testing firms, has taken action to remove 142 problematic mobile applications [2]