为遏制营销电话、短信扰民问题，2025年四季度累计关停违规语音专线1353条、短信端口269个，依法 责令整改、处罚违规企业128家次。同时，加大"来电来信免打扰"服务推广，为12.7亿用户提供营销电 话、短信防护服务53亿次。 工信部引导APP规范发展，规范管理APP、终端、分发平台等无障碍权限的申请使用行为。2025年四季 度开展APP技术抽测97批次，责令整改1972款，公开通报596款，下架46款。(完) 中新社北京1月29日电 (记者 刘育英)中国工业和信息化部29日发布关于2025年第四季度电信服务质量情 况的通告，点名多家互联网企业人工客服无法接通。 通告称，工信部组织第三方机构对部分重点互联网企业客服热线进行拨测，植物大战僵尸2、陌陌、酷 我音乐无法找到人工客服，分期乐、新浪新闻、钉钉、酷狗音乐、剪映的人工客服无法接通，已督促相 关企业提高服务能力。 通告显示，工信部持续推动电信业务"明白办、放心用"行动及"2025信息通信暖心服务10件实事"落地， 服务质效显著提升。截至四季度末，在售资费方案公示率达99.9%，线上业务办理量占比超91%，视频 客服服务用户超6000万人次。 针对老年人、残 ...

Core Insights - The Ministry of Industry and Information Technology has released the telecommunications service quality report for Q3 2025, focusing on key work areas, user complaints, and service requirements [1] Group 1: Telecommunications Service Quality - A third-party organization conducted tests on customer service hotlines of major internet companies, revealing that Sogou Browser and Dida Chuxing did not provide human customer service, while iQIYI, Zhuanzhuan, and Sohu News had unreachable human customer service [1] - The ministry has urged these companies to rectify the issues and improve their service capabilities [1] Group 2: User Complaints - In Q3 2025, complaints regarding poor mobile applications showed that 49.7% were related to cybersecurity issues, 29.6% involved personal information and permissions, and 20.7% were about information security [1] - The China Internet Association, in collaboration with app stores and security testing firms, has taken action to remove 142 problematic mobile applications [1]

Group 1 - The Ministry of Industry and Information Technology (MIIT) has processed over 260 million unbinding requests for historical internet application accounts as part of its initiative to enhance telecom service quality [1] - In the third quarter, MIIT promoted the "Clear Handling, Safe Use" campaign, achieving a 99% public disclosure rate for telecom service fees and establishing a centralized verification platform for service subscriptions [1] - The "Second Number Renewal" service has been promoted, covering over 230 mainstream applications and serving more than 4.3 million users [1] Group 2 - MIIT released the "Compliance Management Guidelines for Protecting User Rights in Mobile Internet Applications" to guide enterprises in improving compliance awareness and service levels [2] - A series of standards for "Minimum Necessary Permissions for Mobile Internet Applications" were developed to ensure apps only access user-specified content, enhancing user privacy protection [2] - MIIT conducted 47 batches of technical tests on apps, resulting in 1,970 rectifications, 203 public disclosures, and 76 app removals [2] Group 3 - MIIT has intensified efforts to clean up unsolicited commercial electronic information, shutting down 7,804 illegal voice lines and rectifying 228 companies for violations [2] - The "Do Not Disturb" service has been provided to 1.26 billion users based on their preferences [2] - Third-party assessments revealed issues with customer service hotlines of major internet companies, prompting MIIT to urge improvements in service capabilities [2]

Core Insights - The Ministry of Industry and Information Technology of China released a report on the quality of telecommunications services for the third quarter of 2025, highlighting the implementation of the "Second Number Renewal" service, which has covered over 230 mainstream applications and processed more than 260 million unbinding requests, serving over 4.3 million users [1][2] Group 1: Second Number Renewal Service - The "Second Number" refers to phone numbers that have been recycled by telecom operators after being inactive for over 90 days, aimed at optimizing limited number resources [1] - The service allows users to unbind their historical accounts with a single click, reducing risks for new users who might face issues like account registration failures or receiving unwanted messages [1] Group 2: User Protection and Complaints - The Ministry has intensified efforts to promote "Do Not Disturb" services, providing protection to 1.26 billion users based on their preferences [1] - In the third quarter, 42.1% of user complaints were related to service disputes, 37.3% to tariff disputes, and 10.1% to marketing issues [1] Group 3: Mobile Application Complaints - Among complaints regarding problematic mobile applications, 49.7% were related to cybersecurity issues, 29.6% to personal information and permissions, and 20.7% to information security [2] - The China Internet Association, in collaboration with app stores and security testing firms, has taken action to remove 142 problematic mobile applications [2]

Core Insights - The Ministry of Industry and Information Technology (MIIT) of China announced the telecom service quality report for Q3 2025, highlighting the "Second Number Renewal" initiative which has covered over 230 mainstream applications and processed more than 260 million unbinding requests, serving over 4.3 million users [1] Group 1: Second Number Renewal Initiative - The "Second Number" refers to phone numbers recycled by telecom operators after being inactive for over 90 days, aimed at optimizing limited number resources [1] - The MIIT is promoting a service that allows users to unbind their historical accounts with a single click, in collaboration with telecom operators and internet platforms [1] Group 2: User Protection and Complaints - The MIIT has intensified efforts to combat unsolicited commercial electronic information, providing protective services to 1.26 billion users based on their preferences [1] - In Q3 2025, 42.1% of telecom user complaints were related to service disputes, 37.3% to tariff disputes, and 10.1% to marketing issues [1] Group 3: Mobile Application Complaints - Among complaints regarding problematic mobile applications, 49.7% were related to cybersecurity issues, 29.6% to personal information and permissions, and 20.7% to information security [2] - The China Internet Association, in collaboration with app stores and security testing firms, has taken action to remove 142 problematic mobile applications [2]