Core Insights - Eastern Airlines Zhejiang Branch successfully completed the summer transportation season with a total of 13,800 flights executed, representing a 16.5% year-on-year increase, and served 2.021 million passengers, up 15% year-on-year, achieving its operational goals of "zero safety errors, zero public opinion issues, minimal delays, and record high efficiency" during the peak season [1] Safety Management - The company emphasizes "safety first" and implements strict safety measures, adhering to principles of "overall deployment, hierarchical responsibility, and closed-loop checks" to ensure safety during the summer transportation period [2] - A total of 280 pre-flight inspections were conducted, achieving comprehensive coverage of safety checks, and a revised safety production responsibility list was established to ensure accountability [2] Service Quality - To ensure "zero public opinion issues," the company set up dedicated service support positions at the operation command center and handled 132 various incidents during the peak season, enhancing coordination and efficiency [4] - The company provided services for 4,007 unaccompanied minors, achieving zero errors in the "three small and one special" service guarantee, and organized 124 volunteer hours to alleviate frontline staffing shortages [4] Operational Efficiency - The company achieved an 84.58% on-time flight rate, setting a record for civil aviation in the Zhejiang area, with a 16.33% year-on-year improvement in the on-time rate for unmanned stations [6] - A mechanism for regular operational service discussions was established to enhance decision-making and feedback loops, improving flight scheduling and reducing complaints [6] Revenue Generation - During the summer season, the company expanded routes to popular destinations, adding 266 flights from Zhejiang, and achieved an average seat occupancy rate of over 92% on newly opened routes [8] - The introduction of the "E-code upgrade" application generated 2.12 million yuan in revenue, a 27% increase year-on-year, demonstrating a successful balance between revenue and service experience [4] Innovation and Employee Welfare - The company launched an upgraded "international through ticket" service at Hangzhou Airport, achieving a 30.3% year-on-year increase in international transfer passengers, totaling 43,400 [11] - Employee welfare initiatives included adjusting work schedules in high-temperature conditions and providing cooling supplies, enhancing team cohesion and morale [11]