中国人民银行发布消息称，根据《中国人民银行与新加坡金融管理局合作备忘录》，中国人民银行决定授权星展银行有限公司 担任新加坡人民币清算行。 在此之前，中国工商银行新加坡分行已经成为新加坡第一家人民币清算行。 此次担任新加坡人民币清算行的星展银行（DBS）则是第一家新加坡本土的人民币清算行。 星展银行同日宣布，已获得中国人民银行授权，担任新加坡人民币清算行，成为首家获批该资格的新加坡银行，这是其人民币 业务建设的重要里程碑。此外，星展银行还获批参与境外中国银行间债券市场柜台业务。 星展银行相关负责人表示，随着客户对多元化货币配置使用的需求不断上升，星展银行凭借这一重大进展，将能提供更加全 面、更具竞争力的人民币解决方案。星展银行的客户将能够获得更高效的人民币结算及跨境使用渠道，从而推动亚洲区域内的 投资互联互通与金融创新。同时，帮助客户更便捷地投资各类人民币计价金融工具，并衔接在岸与离岸市场的人民币业务需 求。 这一突破也将进一步全面强化星展集团在跨境人民币投融资领域的服务能力。星展中国自2015年起即成为跨境银行间支付系统 （CIPS）的首批直接参与者之一。2025年9月，新加坡星展银行也获批成为CIPS海外直 ...

Core Viewpoint - The article highlights a heartwarming scene at Agricultural Bank of China (ABC) where a customer service manager, Liu Ping, assists an elderly man unfamiliar with the remittance process, showcasing the bank's commitment to customer service and warmth in financial transactions [1] Group 1: Customer Service Experience - Liu Ping noticed an elderly man struggling with the remittance process and proactively offered assistance, demonstrating attentive customer service [1] - The interaction involved Liu Ping explaining each step of the process slowly and ensuring the elderly man understood before moving on, reflecting a patient approach to customer care [1] - Other staff members were also ready to assist, creating a supportive environment in the busy bank [1] Group 2: Company Philosophy - Agricultural Bank of China emphasizes a service philosophy that combines patience and warmth, aiming to transform cold business processes into meaningful customer experiences [1] - The successful completion of the transaction left the elderly man grateful, illustrating the positive impact of personalized service on customer satisfaction [1]

Core Viewpoint - Nanjing Bank reported significant growth in revenue and net profit, with total revenue increasing by 11.32% to 50.273 billion yuan and net profit rising by 9.05% to 20.177 billion yuan, despite challenges in personal banking profitability [1][2]. Financial Performance - Total assets reached 2.5914 trillion yuan, an increase of 303.12 billion yuan, representing a growth of 13.25% [1]. - Total loans grew at a double-digit rate, with corporate loans at 936.204 billion yuan (up 14.86%) and retail loans at 320.194 billion yuan (up 12.75%) [1]. - Non-interest income rose to 23.646 billion yuan, a year-on-year increase of 19.98%, accounting for 47.04% of total revenue [5]. Personal Banking Challenges - Personal banking profits turned to a loss of 1.199 billion yuan, a decline of over 142% compared to the previous year's profit of 2.848 billion yuan [2]. - Operating expenses for personal banking increased by nearly 43%, from 9.616 billion yuan to 13.743 billion yuan [2]. - Net income from fees and commissions shifted from 447 million yuan to a loss of 1.059 billion yuan, a drop of over 337% [2]. Asset Quality Management - The non-performing loan (NPL) ratio for personal loans was 1.29%, a decrease of 0.21 percentage points from the previous year [3]. - The bank's strategy includes optimizing retail asset management and enhancing the quality of retail loans [3]. Investment Strategy - Financial investment scale increased by approximately 1.1 trillion yuan, with an 11% growth [4]. - Investment income was 1.318 billion yuan, down 8.08%, while fair value changes yielded 7.377 billion yuan, up 329.48% [5]. - The bank's proactive strategy involved adjusting operations to seek excess returns and managing market fluctuations effectively [6].