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一个奇葩客服,绊倒心相印
36氪· 2025-05-13 12:41
Core Viewpoint - The article discusses the challenges faced by Hengan International following the death of its founder, Xu Lianjie, and highlights the company's struggles with market competition, product controversies, and a need for strategic transformation towards high-end products [3][19][28]. Group 1: Company Challenges - Hengan International has been embroiled in controversies, including a recent incident where customer service offered "1000 yuan in ghost money" as compensation, leading to public backlash [6][7][12]. - The company has faced multiple product quality complaints, including issues with tissue paper and sanitary napkins, which have damaged its brand reputation [9][11][12]. - The company's revenue has been declining, with a reported 4.6% drop to 22.69 billion yuan and a profit decrease of 17.9% to 2.29 billion yuan in the last fiscal year [20][21]. Group 2: Market Position and Competition - Hengan International's market share has significantly decreased, with its tissue brand, "Heart to Heart," now holding only 11% of the market, lagging behind competitors like Vinda and Jieshou [20][22]. - The rise of new players in the market, such as DeYou and other niche brands, has intensified competition, particularly in specialized paper products [17][18]. - The overall market for paper products is experiencing a shift towards specialized items, with consumers increasingly favoring products tailored to specific needs [15][16]. Group 3: Strategic Transformation - Following the leadership transition to Xu Qingliu, the company aims to pivot towards high-end products and enhance its e-commerce presence [25][26]. - Hengan International has introduced new high-end product lines, including the "Fluffy Cube" tissue series, which utilizes advanced drying technology [26][27]. - The company is focusing on brand revitalization and finding new growth directions in the wake of its founder's passing [28].
东营市法院强化知识产权司法保护 助力创新驱动发展
Qi Lu Wan Bao Wang· 2025-04-24 02:10
Group 1 - The core viewpoint of the news is the ongoing efforts and achievements in enhancing intellectual property (IP) judicial protection in Dongying City, with a focus on increasing the efficiency and effectiveness of IP trials [1][4]. - In 2024, the courts in Dongying received a total of 382 new IP cases, marking a year-on-year increase of 3.80%, with 376 civil cases and 6 criminal cases [1]. - The civil cases included 187 copyright infringement cases, 109 trademark infringement cases, 11 patent infringement cases, and 60 IP contract cases, among others [1]. Group 2 - The courts have strengthened trademark protection, successfully adjudicating 109 cases involving famous brands such as "Qingfeng" and "Moutai," targeting malicious registration and infringement behaviors [2]. - A total of 145 copyright infringement cases were resolved, addressing issues related to traditional culture and internet content, thereby supporting the cultural industry [2]. - The implementation of a "three-in-one" trial mechanism for IP cases has been promoted, integrating civil, criminal, and administrative functions to enhance overall judicial effectiveness [3]. Group 3 - The courts are committed to modernizing IP trial management and improving the quality and efficiency of IP adjudication, aiming to provide robust judicial support for building a strong IP city [4]. - The establishment of collaborative mechanisms with judicial administrative departments has been emphasized to create a comprehensive protection framework for IP [3]. - Training programs for judges and legal personnel are being conducted to enhance their capabilities in IP law, with recognition given to outstanding individuals in the field [3].